Get help and assistance with your Sonos system

App Update version 80.02.04Still missing the option to play the whole list of songs under these paths: - My Collection - Tracks- My Collection - Artist - XXX (chose an artist)  - TopTracks- My Collection - Artist - XXX (chose an artist) - Artist Radio- Recommended New Tracks 

Sonos is like an old friend. From the S1 stuff, what 20 years ago to now. I love this s..t. Really do. Will I stick with them. Absolutely. Am I happy with the current bricking of the playlist. Haeeeeeeel no. Maybe the current C levels need to go. I don’t know. What I do know is the pros of this magnificent system outweighs the cons. They will fix the playlist. They will improve the app. And when they do, I’ll be in love again.

I have a new Sonos amp. It will not connect. Sometimes I get as far as the app telling me it is connected but then failing to connect to my Wi-Fi .other times. It doesn’t even get that far.

Surround speakers stop connecting.  They sometimes show up  on the APP but still  not working.This happens all the time. I restart the router and SOMETIMES that helps, but now, after doing that still nothing.  I’m at a loss. I”VE UNPLUGGED/PLUGGED/RESTARTED/TURNED OFF ROUTER/TURNED ON ROUTER.  NOTHING. This is expensive stuff and IT SHOULD JUST F****** WORKModerator Note: Modified in accordance with the Community Code of Conduct.

My arc bar and sub (gen 3) won’t connect to the new app

How do I turn off voice assist from my Sonos Beam? It's so annoying! I don't need to be told what I'm doing each operation I conduct including volume!!!

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

With this week’s update, many things are broken again. Including now my Roam is “unable to connect”. This happened shortly after the first release of this new piece of junk app but was later fixed. Now it is broke again and my Roam is useless for now. I am so fed up with Sonos…. As a software engineering manager and configuration control expert, it frustrates me beyond belief when a “professional” organization breaks things that once worked. I am looking forward to a big class action suit. I won’t even start on what else is broke again… did you just push out the original new app?

Is it normal to have just one entry in the devices list in the router app if I have multiple devices grouped into one? On Google/Nest WiFi I think I saw each show up as their own entry but I recently switched to TP-Link Deco and I am only seeing one IP address. All the speakers work, fyi. 

I am sick of this. App does not find the system. Ever.

Hi - other SONOS ARC owners have posted this issue previously but it did not reach a resolution so I am reposting.  I’ve just purchased a Sonos ARC and I’m having to constantly adjust the volume level up and down to compensate for the extremely low levels for dialogue vs action / music.  The dialogue levels are extremely low in any movie compared to action and music.  I am using the ARC with a Samsung 55 inch 2019 model.I have set night mode and speech enhancement on.  Still getting the same issue.  There appears to be no further adjustment / modes in the SONOS app to adjust dialogue to music / action balance other than reducing SubWoofer level.  DEAR SONOS team - surely this is a software setup issue which is resolvable?  Please let me know - really don’t want to send it back!! Quite bummed!  Love my Sub, Play 5 Gen 2 and Gen 1 and Play 3.  Thanks in advance for your timely solution to this issue.  

What a terrible customer experience!  I have changed router and wanted to connect two SL ones. After many days and hours I have not succeeded.  Speakers have been resetted Sonos app have been updated. Sonos app have been deleted as installed again.  I have read the instructions on how to connect to speakers, connecting to WiFi etc. When connecting a speaker to the system it pass through:Add productDetect sound codeAdd to local WiFi networkAnd I get the message: …. Is now a WiFi network your Sonos system trust.  …however when selecting “done” the speaker doesn’t show and there is no connection.  How can Sonos make such a terrible guide and yet the speaker is still not connected? What am I supposed to do here?  Your help is much appreciated.  

I keep getting Error 1000 when I try to set up my new ONE SL speakers. The update needed popup blocks me from using anything in the Sonos app and keep leading me to the error code. There's no way to bypass it and play existing speakers. Very frustrating! About to return all $2500 of speakers today!

So, last night (17 July 24) experienced intermittent audio dropping whist listening to TV audio on our Playbar. No changes to the setup at all. This issue just started to manifest itself. TV connected by optical. No TV software update. No previous issues observed at all. Will look to disconnect, clean and check optical later. Noted in Sonos App that the status of the Playbar changes from TV to no input. Anyone else experiencing this?Thanks. Kieron

After update of May, 2024, Sonos will only let me play one song at a time from “Top Songs” playlist. How do I resolve this?

I can browse my (very large) music library but not search it - what am I missing?

Just hooked up and registered port and I can play music through Sonos speakers but won’t play through my demon amp to home theater speakers any help?

I’m having trouble adding Sonos Move. Thought I finally got it and was directed to update, but then got error 1002.  please advise. 

My Saavn Playlist does not show in Sonos app

I’m using a Samsung television with smart hub, Apple TV and Sonos Beam. My connection is through HDMI and for some reason neither my Samsung television remote nor Apple TV remote can adjust the volume on the Sonos beam. This recently occurred and I cannot figure out how to fix it.

The ability to add, delete or rearrange tracks in the queue is, in my opinion, fundamental.  As of today, I am still unable to do so on my Android platforms.  Thankfully, I have an app on my Windows 11 laptop that still allows me that feature.I have read much about when this ability will be reapplied.  Sonos support had told me that the week of July 8 was the goal.  That didn’t happen.In a chat session with a Support Rep just days ago, I was informed that NO ONE at Sonos knew when this feature would be reinstated.Over the years, I have purchased multiple pieces of Sonos equipment.  Up until the May app “upgrade” I have been a loyal and satisfied owner who has recommended the system to many.  Now, I am embarrassed and angry.  How can a company whose overwhelming stake is in allowing clients to play the music they choose when they choose it, go so far astray as to ruin that ability while providing no solid timeline for fixes?Sonos, you have alienated me and untold thousands of others.  S

My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio. I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.TV: LG 65UH7700Sonos Arc+subnothing else attached to the TVThis seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?

When I play the Sonos music app both my era300 and beam play fine, but when I try to play my tv the era 300 cuts in and out. Any ideas?

Ive always found the Sonos system cumbersome but have managed to negotiate around but now my new phone cant open the sonos system at all. Ive tried everything but no luck. Any suggestions?

It takes minimum 3 to 5 seconds to change volume,changing music is even more challengingPatrick Spence must quit !