Skip to main content
Contributor I
May 18, 2024

Sub is connected, not available or assigned to room

I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test ***********.

Moderator edit: Diagnostic number recorded and removed

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

Enthusiast I
May 19, 2024

Same problem.  It’s the piece of * app. My sub is useless now. They need to delete this garbage app and just put the old one back on the App Store. 
 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

martex68Author
Contributor I
May 19, 2024

I agree! The night before the app update everything was fine, the next day it was all crap!! 

Lyricist I
August 22, 2024

Sub is still not working...

Prodigy II
August 22, 2024

Sub is still not working...

usually a soundbar power off/on fixes alot of things

Lyricist I
September 13, 2024

I came home today to crank so tunes and nothing is connected. I reset everything added the sub updated the network and I can't assign the sub to anything. On top of that the fucking app wont even acknowledge my arc.

 

Fix what you got to fix Sonos this is unacceptable.