Get help and assistance with your Sonos system

J'ai changé mes surround sur mon cinéma maison. Changé mes one sl qui était défectueux pour des era 300.Je vais pour calibrer avec trueplay mais l'option n'apparaît plus dans l'application.J'ai tout remis a zéro,appli et mes 2 era300 mon arc et mes 2 subs.Trueplay n'apparaît plus.Oui j'ai un pixel 8 pro mais trueplay apparaissait avant que je ne change mes speakers.Est-ce que ca apparaît seulement sur un iphone pour les calibrer?Ca dit pourtant que je peut faire une calibration rapide??? Moderator Note: Added Translation by Google Translate- I changed my surrounds on my home theater. Changed my one sl which was defective for era 300.I go to calibrate with trueplay but the option no longer appears in the application.I reset everything, app and my 2 era300s, my bow and my 2 subs.Trueplay no longer appears.Yes I have a pixel 8 pro but trueplay appeared before I changed my speakers.Does it only appear on an iPhone to calibrate them?Does it say that I can do a quick calibration???

Something that I have found frustrating about playback of FLAC encoded files (on a local media server) is that playback can be very inconsistent, and it’s often not obvious why.After a bit of investigation, it seems that one reason is that the track can be encoded in a way that Sonos doesn’t support, and yet the system tries to play it anyway. The example I have here is OK (2-channel, 44.1kHz) except for one parameter: it is encoded at a bit-depth of 32, while Sonos only officially supports up to 16 bit-depth.The problem is that the track plays OK for about 2 minutes and then just stops playing. Oddly other tracks from the same album - also encoded with bit-depth of 32 - play fine to the end. If I re-encode the problem track with bit-depth of 16, it plays OK to the end.My request is this: the bit depth is readable in the track metadata before playback even starts. Please can we have tighter enforcement so that the system simply refuses to play a track if it is not in a supported format

My system has been essentially bricked since the new app. I have probably six grand or so in components that are barely usable. I’m unable to run it on my desktop as of a couple of years ago (won’t support Win 7), the new build won’t run on my Ipad (it is too old to support the required iOS) and the app is completely unstable on our Android devices, a pair of Motorola G7s with Android 11.Attempting to open the app on either Android results in a black screen with Sonos logo that freezes for three to five minutes until the system pops a message that the app has quit responding with selections to cancel or wait. Selecting wait, oddly enough, will get me into the app but it is unstable when it opens. It is marginally responsive to volume adjustments or completely unresponsive.The updated UI is terrible compared to the last one that functioned. I cannot be the only one having this problem. I’ve whined in here and waited copious amounts of time for tech support and can find no resolution.At

After the last update, I wrote to Support 2 times about my problem with the App, but have heard NOTHING yet. The problem is, when I press Sonos and have to select start or stop of a room, it usually takes 5 minutes to get to it, which is a very BIG DETERIORATION. After this update, Sonos has become VERY MISERABLE and particularly UNMANAGABLE.

I have a pair of Fives and Ones and have been using a Sonos Connect for years with them.  I had originally bought the Connect as a means to bring in audio from my CD player.  I have now gone to streaming only and don’t need that feature.   My understanding is that the Connect creates its own network which the speakers connect with.In an effort to reduce clutter, etc I am considering getting rid of the Connect and having all the speakers link directly to my home Wifi network. Is there a down side to this?   Am I going to see any performance issue if I do? How best to do this? Thx

Hi, I am considering changing from iPhone to Samsung and want to know if people are having issues still with the app on android? I occasionally use airplay because the iOS app sometimes fails

literally hours managing and developing my music library playlist before the change.  it has almost been two months.  when do i get these quickly back on my system / account ? I would like to see you roll out an extensive list of when we can expect all these extensive upcoming changes….not just what you’re doing in ”July” etc.   Further,  you have a great deal of personal data on all of us.  I don’t understand that if you “care” so much why you are not giving us reliable weekly/monthly updates using our emails to always give us status and coming soon.   why do i have to spend time going into forums or search your website to learn what sketchy written paragraphs you randomly offer?  we should be getting very regular updates from you in our inboxes.why cant you simply give us back the old app till you have thoroughly worked out this new?Many of us question your tech savy to have this entire problem in the first place.weekly/monthly email updates to all of us please !

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

Well finally local library search is back. Although is always fails. Result “ something went wrong try again, .. and again and again… so yet again another release that doesn’t bring what is promised. 

Everything is up to date, firmware 16.3, new IOS apps on all three of my iPads. What is happening is, you have a queue in a room, that was playing, but now paused, you go to another IOS device (iPad or iPhone) and when you go to that room or speaker, the queue disappears and says “no music”. I watched it in real time by bringing up my Windows Controller app and when using one of iPads to change rooms, the current queue gets totally removed. This is with the newest app dated 7/17 even though it was released yesterday, 7/22.  Moderator edit: changed all “playlist” to “queue” for clarity.

I don’t seem to be able to see my currently configured Subsonic server from the new app.Will there be a way to connect to home libraries and media servers as normal? Plex is working at least.

I recently updated my WiFi network and I have not been able to connect the playbase to it.I tried a few solutions but they all failed.1 - I factory reset the playbase and although the led was blinking Green, the app was unable to connect to it.2 - I connected an Ethernet cable to it and it started working fine. I updated the software and enabled the WiFi. As soon as I disconnect the cable, the app stops recognizing it and it becomes useless.I tried 1 and 2 using an IPhone and an Android phone and the results are always the same.Can someone help me with this problem?Thanks a lot! 

What’s it gonna take for Sonos to do something about their new app? SO many people reporting connection issues. My speakers won’t connect. The new app is complete trash!! 3 years no problems. Give me back the old version so I can use my expensive products!! 

Under the incredibly bad Youtube Content Service - I used to have a saved Artist “Die drei ???? Kids” which contained short stories for my kids.After upgrading to the new Sonos App, the artist still comes up and all the “albums” but when I click on an album to listen to, it just shows the message "SOMETHING WENT WRONG". This is for ~90% of the listings.At the Youtube Music > Artist > list stage, I see all the “albums” but only the ones with a secondary artist listed [in addition to Die drei ???? Kids], will play.   

Hello I have had my Beam for a number of years with absolutely no issues.  Over the last week or so when watching Television it will switch the source from TV to Music Library causing the sound from TV to drop out and l have to go to the Sonos app to reselect TV as source.  I’ve tried various solutions, factory reset etc but still having the same issue.  This seems to happen roughly every hour.  Any suggestions of a solution would be appreciated, thanks.

I’m guessing this is another issue with the new app but when select an artist (I use Tidal) and choose top tracks and play first one it used to automatically play the next one. Now it just stops after first track and have to go back in and select the next one. Very frustrating.Is this new app related or am I missing selecting something?

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

This seems to be happening when the exact same song at the exact same part as well. It only happens when streaming Apple Music through the Sonos App, but when using AirPlay from the Apple Music app it seems to work fine and doesn’t glitch at all. I’m pretty sure it isn’t my network because we have a mesh wifi network and I get about 800mb/s local speed over wifi with my laptop, and about 100-200mb/s external speeds. I’m using a Sonos Era 100 with a Roam grouped.

Hi everyone Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).  Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me. Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again. I don‘t understand why sonos is releasing such a buggy app :-( thanks for your help! ❤️

I have arc connected through earc from tv to arc. I have amp that runs 4 speakers in ceiling where tv is. ( not Sonos speakers ) speakers are wired back to amp. when I play music all speakers ceiling and arc play music well. Try play balanced etc. when I play tv only arc sound bar works. How to I get tv audio to play through tv arc soundbar and ceiling speakers. Just want surround sound for tv or playing music videos or channels audio works on all speakers like it dies when I play Spotify through same system. thanks 

My radio signal frequently is interrupted for a few seconds and frequency has repeads. Any suggestions how to fix this? 

Hi, can anyone help please.i had major issues with the new Sonos app and therefore had to spend hours on the phone with Sonos help to reload all the products on my home.it was working for a couple of weeks and now it seems that half of the products have disappeared and joined a separate network in my home on the same Meshed WiFi network and no longer visible on the app.i have managed to join the “other network” on the app and they have reappeared but now the others have been lost.Confused about how to fix this other than factory reset and start all over again which I am hesitant of….Any advice?  

Hi All,I have a problem in new app on Android (ver. 80.05.06 - but this problem is from the very beginning of this new app). The problem is with albums on Synology NAS connected to Sonos. no album covers (on iPad is ok)   in Favorites/Albums no covers too and I can’t play music this is how it looks on iPad and everything works fine.   I can’t add music/albums from my NAS to Favorites, ther’s an error occured - Wystąpił błąd (on iPad it works fine)  I’m waiting from update to updated but nothing new.I can play music from NAS but directly from NAS.Does anyone have similar problems? Any solutions?

It would be great to be able to add raiPlay sound service, they have good podcast. https://play.google.com/store/apps/details?id=it.radiorai

So is the S2 rollback is officially dead?  It will not let me do anything now without updating?  Any work arounds? Thank you!