Hi, I have just got a new router and had to reconnect my play 1 via ethernet cable. Had to factory reset the sonos, the app picks up the play 1 but as soon as I disconnect the cable it loses the connection. Youtube videos say to go in advance settings, but there doesn't seem to be such an option on the app I have. In the setting there is an option to enable or disable the WiFi and the enable WiFi part is ticked. Any ideas please 🙏 thanks in advance.
Answered
new router, no wifi for play 1
Best answer by nik9669a
Sometimes, toggling the enable/disable wifi can clear an anomaly. Sometimes, leaving the Ethernet cable connected for a few minutes is all that’s needed.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I have no solution, but came here with the same problem.
https://support.sonos.com/en-gb/article/switch-sonos-between-a-wireless-and-wired-setup seems to be the instructions for switching from the wired to wireless network. It might work for you, but I get "no products found" when selecting “update networks”.
Sometimes, toggling the enable/disable wifi can clear an anomaly. Sometimes, leaving the Ethernet cable connected for a few minutes is all that’s needed.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.