Get help and assistance with your Sonos system

Hi,Can we change that ?I’d like my app to connect automatically to the room I was connected the last time not the one that is alphabetically at the top of my Rooms (I don’t want rename my rooms for other automations apps reasons) I have three rooms :Bain (Bath in French)Chambre (Bedroom in French)HomecinémaIs that a bug or a functionality that should be implemented?Thanks 

I have connected a Roam to my network tonight, a gift for my daughter. All software up to date on IOS, App and MacOS. Roam (gen 1) is brand new (bought during the final offers at Roam 2 launch) so unboxed. It has connected fine to my network. Weirdly, it will only play music when grouped with some of my other Sonos devices. When it isn’t grouped, it says that the music source is not available - even though it is and working fine for every other device. How can I sort this easily? 

What the he'll is going on fixing it already!

The latest version of the app is, as I’m sure you know, miserably hard to use and a huge step backwards.As of today, it doesn’t work at all.  I can no sound out of any speaker.Any chance you can give me my money back for the worthless wall hangings that I now own?

Where ???? 

I have my Port connected to a Synchro-Mesh via the digital out, and the Synchro-Mesh via toslink to my AMBEO soundbar. The question is this - it seems that virtually any other soundbar does not have an optical input any longer; if I wanted to go to a different soundbar in the future, would it be possible to use an HDMI to toslink converter, but using it instead to convert the optical output to HDMI?

Despite being a fan of Sonos since 2007, I’m tired of wrestling daily with my Sonos system trying to get it to work with this app update fiasco. Who would you recommend I move to: Denon HEOS, Apple HomePod 2, or Amazon Echo Dot? 

Why are my subs barely playing after 5 hours of tech support calls and 600.00 worth of internet upgrade

I changed broadband supplier to Sky from BT last week and have since struggled to get my Sonos system to work as before.  Somehow I have managed to get the Beam and both SL1 speakers to work but the Sub is not being recognised so I cannot add it to the system.  Also, I cannot get Alexa to work on the Beam, I try to add it as a voice assistant but when it asks me to log in to my Amazon account nothing happens.  Any ideas gratefully received! 

Is it possible to have Ace operational and still have sound from the system.  My wife has a hearing issue making watching TV difficult.  Would be great if she could use Ace while normal sound comes from the system over speakers.

I just bought 2 ERA 100s.  One set up easy and works.  The other does not.  I live in apt where I dont control router settings.  I turned off my android phone vpn to try and set up.  It has gotten all the way to asking for wifi network and password which goes fine and then it says it has a problem connecting to network?  how so, if the first era 100 did fine?  I have no other sonos equipment.  how to fix.  Ive reset era 100 and router 5 or more times.  Lights go out after 20 sec on era 100, why is that?  Used to be such a simple product to use, now im debating whether its worth it.  would like some good tips to correct.  

Hello,Is there a way to install back the “old” version of the Android app ? Since the “major” update, the Radioplayer in not working anymore. I’m lucky that on my PC, I still have the old version with a working Radioplayer, otherwise I couldn’t listen anymore my radios

Two play 5’s setup as stereo,keeps falling out when playing thru turntable via pre-amp thats cabled to sonos Amp. at the same time, sonos app S2 is saying the wifi-connection is very good? any suggestions. The play5’s is in the next room 7mtr away, and never had this happening  

As a LONG time Sonos Dealer and a Luxury Residential Systems Integrator, I never even ONCE considered ANY Sonos competitors as a legitimate alternative, for myself, or for ALL my clients. Since the new app update this May, I’ve now been considering specifying ANYTHING BUT Sonos for all my ongoing projects. Any integrators out there with great feedback for Yamaha’s Musicast or Harmon’s Denon Heos? Is Bose even poised to strike with Sonos’s recent MASSIVE BLUNDER?

Hello, I very recently purchased Sonos Ace headphones. However, i’ve found that the volume is constantly too loud when listening to music. Music that I used to sleep to now averages 65-70 db at the lowest I can get it, and using the headphones is unbearable at times. It is relevant that I use an Iphone and apple music.I have tried:• Turning my phone volume down to the lowest possible amount without it cutting out.• Using the Sonos app’s inbuilt equalizer• Trying to use Apple Music’s inbuilt equalizer. Which only has customization on mac.• Using Other equalizer apps. Which don't work due to Apple music’s DRM protections.I know that the volume isn’t high enough to be damaging. But I would really appreciate any ideas on how to further decrease the volume. I find myself wanting to return the headphones only a few days after getting them even though I like everything else about them. Thank you for reading!edit: I also want to add that the high volume is an issue for most media on my device.

I have a playlst on Amazon Music which has 538 aongs. The playlist works through the Amazon Music app but when playing through Sonos it does not play the last 38. I am aware Amazon used to have a limit of 500 songs but this is now set at 2,500, can the Sonos app not handle this yet?

Tenho  duas caixas de som SONOS  1 e 5 nao sao utilizadas a mais de 8 anos. Gostaria de utilizar, é possivel ? como configuro ? Estou no Aplicativo SONOS S1 ele reconhece a caixa mas diz que a configuraçao nao e compativel. como devo proceder ?ObrigadoJorge Giacon 

When is Sonos going to fix the mess it has created with its latest app update? The inventory of its shortcomings likely outrun the space provided here, but a couple of key cockups are:•it cannot find any of the playlists I trusted it to store for me over the past five years;•it offers no way to create new playlists;•it offers no way to save queues to make new playlists, although at this point the thought of investing time to create a new playlist that likely will be lost is too frustrating to contemplate.So far customer service to deal with the app ineptitude has amounted to promises of patchwork fixes somewhere in the future. What are we to do in the meantime? Hope that the same team responsible for the original mess will come up with a solution? That is extremely unlikely. The best gauge of future actions is past actions.Also extremely unlikely: continued use of Sonos equipment or its system. 

Beyond Frustrated and about to ask for a refund. Our Sonos Roam will NOT connect to our existing system. IF we can actually get it to work, it creates its own system. We have done everything. Rebooted, logged out/in system, rebooted phone and internet. We have done everything we can possible think of and/or read about. We have done everything to NOT throw this POS across the room and currently opening a bottle of wine.We were able to connect via blue tooth once….yes...once! It seriously has just been a very expensive paper weight.PLEASE HELP!  For the price of this system/speakers, everyone expects MORE. fyi: After reading other posts and responses, we can assure SONOS that we do not have internet/connectivity issues. Our router is new and have had no issues with any other device. Please do not state this is the reason behind all the issues.  

Hi all, so pulling my hair out here like many! Playbar has been working fine the past year or so with my silver Samsung tv remote (QLED 55) and suddenly when unplugging it to set something up, voila the remote willnot adjust the volume at all. I have tried a factory reset, re-installation even the old power test trick to no avail!  It has done this before but I managed to fix it which means this issue can be solved, I just can’t remember what I done.Any help on this one would be greatly appreciated as I’m about to throw it over the wall!

Hi Sonos Community,I just had a very frustrating week trying to get my SONOS PLAY:1 speakers to reconnect after I updated my home Wi-Fi with a new modem. I followed all the SONOS troubleshooting instructions (e.g. resets, turning the modem off/on, trying the older app) and read all the community topics, but nothing worked.Today, I finally got my PLAY:1 speakers reconnected by factoring in one vital step that the SONOS troubleshooting does not include. Remove other devices on your home Wi-Fi network prior to reconnecting your SONOS PLAY:1 speakers. Before removing the other devices, type in your modem ip address in the search bar of your computer and log in to see what devices are using the network. Systematically disconnect them from the home Wi-Fi (e.g. Smart TV, tablets, computers) until you’re left with just your phone with the SONOS app and connected to the home Wi-Fi. NOTE: I did not reset my modem. I left it on and it was connected all the time. Do the factory reset with your PLA

Long story short.I cannot recall my WIFI P/WSo I did as directed and hooked it directly up to my router with TWO different ethernet cables.Still won’t work. Blames me for the power not being on or it being plugged in. IT IS.So I guess that’s that. I now have a expensive paperweight.And just for some history. This thing has been an absolute UX nightmare from the day I got it. Multiple networks, routers etc, and there has alway been issues. Why will it not work simply through a direct connect with ethernet it beyond me.When it works it’s great, but these issues have me looking elsewhere for another solution.I just can’t believe your system and app just basically is so archaic and well, s****.SCREENCAP WITH MY “OPTIONS”. Garbage.Moderator Note: Modified in accordance with the Community Code of Conduct.

Buenos días. Cada vez que cambio de romper, de nueva Red de WiFi, me es difícil que la aplicación Sonos detecte el AMP. Ya no sé qué hacer. Aparece la Red de Sonos y me conecto a ella. Pero no consigo que la aplicación de Sonos, cuando sigo los pasos, detecte el AMP. No es posible ni con mi teléfono Samsung ni con el Ipad. Alguien me puede ayudar? 

After a recent update in the app i am no longer able to turn of surround-sound. I normally do this in settings - surroundsound.I have a beam, sub and 2 ones for rear speakers. Maybe I am just missing something? 

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