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Looking for guidance.  I still have a cable box through Xfinity to provide my cable service.  I have surround sound in my main room through a Yamaha receiver which is connected to my port.  However, through my kitchen, foyer, and other rooms i have a combination of Sonos 5’s and Sonos One’s.  

Typically on a Sunday when NFL is on, i like to connect the main room, and tie the speakers in the kitchen and other areas of the house to hear the game i’m watching.  When the season began, i went to connect all of the speakers together, and the option in my Sonos app for “Line IN” or “TV” was gone.  

I spent the next two hours on the phone with support.  We reset the port, we deleted the app from my phone and reinstalled it, nothing would get the option to connect the speakers together through the surround sound.  Regular streaming music was fine and could be played to all of the speakers.  This would elude that the port was working.  

This happened to me in the past, but was resolved when an update was pushed for the app.  I was hoping this was the case again and would be corrected with an app update.  I have been without the cable surround sound now for 4 weeks.  

Has anyone else experienced this.  Any guidance anyone can offer to try and resole this?  Any help would be appreciated. 

Hi @garwacb 

Welcome to the Sonos Community! And, apologies for the delay.

Our engineers were informed of just such an issue, but were unable to recreate it. When they asked me to try just now, however, for some reason I was able to reproduce this missing Line-In issue with two devices. Neither was a Port, but I don’t think that matters. Searching for “line in” and “missing”, I came across your thread here.

We are now investigating, but have no estimate for when a fix will be made available.

I hope this helps.

Corry,

Thanks for the follow-up.  There should be a record when I called in and was on the phone with Tech support.  Since the issue was unresolved, I was told there would be a ticket opened to further investigate. 

Hi @garwacb 

I did some further testing, and I believe I have found the cause of this issue.

Do you have Pi-Hole on your network, or if not, a router/firewall filter that prevents connections to various servers in order to prevent ads and the like?

I found that disabling Pi-Hole before opening the Sonos app made the Line-In source appear as it should, resolving this issue, and, therefore, that whitelisting “app-measurement.com” in Pi-Hole’s settings will prevent this behaviour from occurring.

I’ll update my Pi-Hole article to reflect this new info:

I hope this helps.

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