Get help and assistance with your Sonos system

I have tried to connect my shared music library with te Sonos app. The path worked well. But than I had to fill in a username and pass word.My question is which type (apple, Sonos, iTunes, etc) user name and pass word I have to fill in? I have no clue which type to fill in. Kind regards fort any help

I’m trying to play “Fooled Around and Fell In Love” from Guardians of the Galaxy Vol 1 soundtrack. The app just keeps skipping to “I Want You Back”. The album won’t play in order either. I’ve tried removing the NAS location and adding it back again. Same exact problem. Why did SONOS make such huge changes? Everything about their system has turned to crap except the sound for watching movies; which is still slow to respond. For years everything was working great then someone had the great idea of this 2.0 forced upgrade! I can’t enjoy my music library on the system I paid a shit ton of money on!I’ve been running this library off my NAS for the past 4 years before it started having problems with the “amazing” new application updates.

Hi, I have just  got a new router and had to reconnect my play 1 via ethernet cable. Had to factory reset the sonos, the app picks up the play 1 but as soon as I disconnect the cable it loses the connection. Youtube videos say to go in advance settings, but there  doesn't seem to be such an option on the app I have. In the setting there is an option to enable or disable  the WiFi and the enable WiFi part is ticked. Any ideas please 🙏  thanks in advance.

I am still running S2 V16.1 and using a Samsung tablet. I'm selling a Play 5 that is not on my system and I want to make sure it is working before I move it on.If I add it to my system will I be forced to update? And, if so, can I download the new app to my phone and leave the old app running on my tablet.

I’ve seen a previous post about this from a year ago but no resolution. I have just noticed that when I add the Billie Eilish album “Happier than ever” to my Sonos queue the tracks that are marked as “Explicit” will not play.  They appear in the playlist but are skipped over and cannot be selected directly. I have tried:Checking the setting in the Spotify account:  “Allow playback of explicit rated content” is enabled.Checking the setting in the Sonos Android app (the new one).  “Filter Explicit Content” is disabledSwapping to a different Spotify account:  No differenceRe-authorizing the Spotify account:  No changeDeleting and then re-connecting the Spotify account:  No change. If I play the album in the Spotify App then the Explicit tracks play as I would expect.If I start playing in the Spotify App and then connect to Sonos via the “Connect to a device” option in the Spotify App then the Explicit t

Here are the problems I am having.It appears to me you can only add one song at a time to the queue.  I cannot find a method to add a whole folder.  How lame.  Update:  It does appear you can play a folder from the music library search results.  Only one folder, not folder and subfolders. I cannot find a search function, except for the music library.  For example, searching the Amazon playlists for a particular list.For me, I will probably continue to use my Sonos gear until they break the Windows app.  At that point I will probably move onto a different product.  Last I saw Sonos says they are discontinuing the Windows app.  The Android app does not hold a candle to the Windows app.Seems to me that Sonos does not understand what attracted users to their products and are working hard to alienate their users.  Good luck with that as a business model.

I’ve been using a single Play 3 and two One SL as two separate groups in the same room to create a 2.1 surround sound. Adjusting the volume balance manually is a pain.Is there a way to put all three speakers in a group together? ...and if not, why not?

Evening all. I should be seeing this but I’ve gone Sonos blind :-)We have a home office that we’ve added a kids gaming environment to. There is a Port in there that currently feeds a large old Pioneer AVR to an outside surround system. It’s used in the Summer a bit but the rest of the year just sits there in really. I’m wondering if I can switch the Port O/P to either a) the Pioneer and/or b) a small Sony 5.1 system in the Office? But I cannot quite get my head round it. I guess some form of RCA switch?The 5.1 is used with an optical feed from a PS4 and an Xbox and works fine. I don’t need the 5.1 for the Sonos, just a vehicle to output music and audio books etc.Would appreciate any clarity or explanations what would work please. I’m just not quite piecing it together …. age I think ! :-) Many thanks in advance

Hi, Is Sonos speaker Era 100 works without a wireless network, connected only by cable to a smartphone?Thanks

I have been using my ARC and Sub connected by wire and 2 Play 1’s as wireless surrounds for a while.  recently (the last 2 weeks or so), the sound cuts in and out on the Play’1s.  I have tried removing the Play 1’s as a surround and adding them back as well as resetting my modem.  They will play for a while using Spotify, then start cutting out after a while.  (Intermittent).  This does not seem to occur on just Spotify though.  The subs do this no matter the distance I set them nor the “Group Audio Delay” I set.  Volume limit is off.  Night music is off, but Spatial Music is toggled on.  Am I missing a troubleshooting option here?

For those who have successfully installed today's update…Is there anything actually useful there?

Hi There, when I am playing music/watching movies on the Sonos App it shows that The Sound is PCM and I cannot seem to change it to Dolby Atmos. I have the following:Samsung TV (TU7000 55 TV):eARC Active Auto Dolby Atmos OnApple TV 4K:Audio Output - Auto, Dolby Atmos OnAny idea what to do? Thanks!

Don't you test your updates. This new app is horrible! One thing I always have enjoyed about my Sonos system WAS ease of use and smooth flow. I have had your system for at least 10 years now probably closer to 15. For the first time I WOULD NOT RECOMMEND SONOS. The new app has ruined it. Sound quality is still amazing but navigating frustrates me every time I use it. Ques will not erase, rooms won't switch off and on easily, just about any change takes several attempts to take. WHAT IS GOING ON!!!!! 

Need community help:I have a TV that I am running to a Sonos Amp x 3 that is each powering 2 8” ceiling speakers.  What is the best way to do this? A splitter for the HDMI so that each Amp gets the same signal?  Appreciate any advice or direction to where this might have been already answered!

So i have a Sub Gen 2, back from 2018. Recently i have heard a rattling whenever there is low frequency, loud volumes. Contacted support, and they after testing the connection to speakers, concluded that the problem lies in the sub. They offered me to send it back to them, and they will give me a discount (after I ship back the old sub to them) to buy a new one. (It’s really not that much considering there’s a 20% sale now) . Does this sound fair ? It’s a 6 year life span for a sub woofer ?interestingly when I lie the sub flat on the ground? That seems to be minimal or less rattle compared to when it is upright  would there be anything I can do to repair it?  

Aloha to everyone, Short version: I'm still very happy with the Sonos Ace. Sound is good to very good, very comfortable, finally physical buttons again, for me as a “children in the house” person with a small apartment, the TV Swap feature is a revelation (for movies/series and - in reviews never mentioned - gaming). Killer feature! BUT: in TV Swap I keep experiencing slight mini dropouts in the sound or distortions (it feels like every 30-60 seconds). Can anyone confirm this? Could these be hardware problems, or will they be eliminated via updates? 

We have changed router and have a new WiFi password. The Sonos app on Windows 11 won’t connect. The only Support guidance is for iOS or Android. So we downloaded the Android app and that can’t find the system either. Is there an easier way to do this ?

Sorry if this has been asked before but I can’t find an answer to the problem I have and following others solutions. I have a Technic 1200 mk2 and I have this connected via a preamp into a Sonos Connect:Amp, never had an issue, now I can’t use the Connect:Amp as its deemed to old, so I have bought a new cable to go into the back of my Sonos 5, all fine apart from the noticeable distorted hum in the background, I have moved the speakers more than two feet away as others have said but still there.Any help much appreciated :) 

Been an AT&T user since I bought my Beam (Gen 1) and 2 Era 100 (Gen 2) speakers.  ATT provided Gateway /Router (BGW210-700) worked out of the box for my setup.I cannot figure which Spectrum supported Wifi router is compatible with my Sonos setup. Too many scary posts on this forum on this topic, but cant find a clear solution.  Requesting some guidance from the community. I wish Sonos Support could provide some recommendation for major providers.Thank you!

I have a arc gen1 soundbar and trying to connect a sub also gen1, I have tried everything I can think of to connect wireless and hard connection, I even spent 2 hours on live chat with expert and still same message sub not found.please can anyone help me or advise me  many thanksjo 

Bonjour j'ai actuellement une sonos ray et 2 one, je voudrais rajouter 2 era 100 pour les mettre derrière mon canapé. Es ce que je vais pouvoir créer un home cinéma avec avec cette configuration ?  Merci d'avance 

I have Sonos systems in two homes.  At our primary home, our iTunes library (contained in a Mac Mini) is captured on the Sonos system.  As the Mac is located at the primary home, the iTunes library is not available on the secondary home system.  I’m planning on transferring the iTunes library (<4TB) to a portable NAS device and am looking on feedback on recommended devices and success/failure in transferring the library to the device and adding the music library to the Sonos system at the secondary home

Non riesco a configurare la cartella “musica” del mio PC col sistema sonos che mi segnala un errore:“Impossibile aggiungere la cartella condivisa alla libreria musicale (1002)Mi potete dare una mano ??  Grazie Moderator edit:Google Translate-I can't configure the "music" folder on my PC with the Sonos system that gives me an error:"Unable to add shared folder to music library (1002)Can you help me?? Thanks  

May i ask, how can i let the Amp & Arc work on projector and firestick? Thank you so much!💛

Recently, voice control on my Sonos One for Spotify stopped working. For example, I’ll ask it to play jazz, and Google will respond “playing jazz on Spotify in living room” but nothing plays and Sonos app shows no music in queue. Playing manually from Spotify app and choosing a speaker works.  I have unlinked and relinked all accounts across Sonos, Google, and Spotify. Also reset my Sonos app and factory reset the device. Still not working.  I did test Sonos voice assistant and that DOES work… so it seems it’s something happening with the connection to Google and Alexa.