Get help and assistance with your Sonos system

Hi all,I’m looking for some advice please.I’ve been using a Zyxel 310S NAS drive which has all my old CD’s saved on. This used to work brilliantly until the Sonos app was updated. I’ve been doing some reading and understand that the NAS is not compatible with SMB v2 or v3 and that it can’t be configured due to it’s age (6years old).I’m guessing that I need to buy a new NAS and transfer everything over. Can anyone recommend a solution that isn’t too expensive.Thanks very much.ps...I’m not overly techy, so please explain in layman’s terms :)

Sub mini is not connecting, the app see it and the modem too but doesn’t connect to the ray bar and neither the eras speakers , how do I reset the sub? 

When listening to Spotify playlists, the same song plays over and over, even in the shuffle mode

Hi Community, What’s the current preferred way to connect a hi-fi with Sonos to use it as a player?  Ideally with digital audio, not line out from the Sonos device - I’d prefer the Denon AVC’s DAC to do the work. Is that Port now?  Sonos’s description of Port confused me - seems to be intended to broadcast a line out signal to Sonos speakers, which is the opposite. If it is Port, is there any advantage of Port over a second-hand Connect Gen 2? Thanks!

Hi, just seeking clarification or possibly a vague diagnosis based on not much information.  I have several One SLs, 1 Beam gen 2, one Move, one Era 100 and one Era 300. About 12 hours ago I was listening to music perfectly fine and all speakers were connected to the system. Now, the app is only showing the Eras and the Move, no One SLs or the Beam Gen 2. I have a vague understanding of the fact that the Eras don’t support SonosNet and are slightly different from the rest of the speakers I have. I just can’t understand why the other speakers aren’t showing up in the app. The Beam Gen 2 is wired into the wall by Ethernet cable and the rest are, I assume, connected to its SonosNet. When going to update the Network on each device, the app discovers all speakers except the Beam. Talking to support, they just recommend turning them all off and on again or resetting them, which I’m not going to do as I assume there has to be a network issue just based on the fact that the Eras appear as norm

HelloI am using Apple Music and I am quite sure that when I use Sonos app to listen to my Apple Music, my play count in Apple Music Data is not updating.That’s really a big problem because then, Apple Music won’t be ever able to give me recommandations based on my listening history.When I go to Apple Music app, the music I listened to shows in the recently played. But if I dig further, using a third app (like Marvis Pro) or a shortcut to show me Apple Music play count, I can see it’s not taken into account.I tried with one song in particular to play it only through Sonos app. During the last 4 days, I played it 10 times. The play count is still 0.Have you made the same observation ? 

Hi - I have a Sonos connect that has worked for years - upon the release of the new app, it’s stopped working. I’ve reset it multiple times, and created a new Sonos network multiple times and re added all the speakers in the house, they are working fine, and are over wifi. The connect is using Ethernet. When adding it to the new network via the new app it said it updated the connect - but it still doesn’t work. Please advise, thank you! 

Since the new Sonos was rolled out, I can no longer connect to my Sonos system from my Tidal app. It used to work flawless with the old Sonos app. Does anyone know how to fix this?.

The speakers won’t consistently play in a group - never an issue before - this is an app issue. The app won’t recognise any music in the speaker section. Have to totally shut down the app and the phone and have a hard reboot to have any chance however slim of it working.  I will not be purchasing any more Sonos products until the App is properly working. 

I have an existing Sonos Arc connected to TV with Hdmi cable, it working, now both a pair of Sonos Era 100 , want to them as two rear speakers, they are not pairing up as one unique system 

I recently purchased a Sonos Era 100 from Amazon and initially set it up while connected to my VPN, which was set to Russia. I discovered that Spotify isn't compatible with Sonos in Russia, which might be causing my issues. I live in Canada. I've changed my location on the web and reset the speaker, but I still can't connect Spotify directly through the Sonos app or the Spotify app. Currently, the only way I can use Spotify is via AirPlay and Bluetooth. Any advice on fixing this would be greatly appreciated

Well that was a shock, an old alarm that was deleted is back on the app, active and blasting a song through the home. By the time I had figured out what was happening and realised that I couldn't cancel the alarm my only action was to unplug each speaker. Unplugging may have been harsh but at 0415hrs I just needed prompt action. Any suggestions on what I can do to avoid this happening again?

So I just bought a sub mini for an upstairs room. Not only will it not connect to my wifi (every other room works fine) but it seems to believe that it’s the sub downstairs causing problems there. That sub works, but now doesn’t show on the app.So I’m returning the sub that was delivered this afternoon, and have to say that if Sonos can’t get something so simple to work, there can’t be much hope for its future - or at least I don’t hold any.Just to save bandwidth - it’s not a wifi problem; its a Sonos problem that’s destroying the brand.

The Sonos app doesn't work for me, since it's new and it hasn't let me connect for 2 days.

I would like to connect my Roam 2, both at home and at my cottage. Is this possible?

This SONOS update is a disaster! The dreaded (913) error prevails in all conditions especially in the error explanation which advises that the SMB1 protocol is no longer supported and the user should update to SMB2 or 3.Moreover, the same (913) error occurs when you have your music library located on your local C: drive or any other non-networked drive. Be it a USB external drive on your laptop or an additional hard drive inside your PC. The same of course applies to hosting your data on a NAS, which in my case is a fairly sophisticated 6 bay RAID 5 array, and for that matter my little 2Tb external USB2 drive.The new update I downloaded today, and installed on my workstation and (as a test, on my stand alone PC) immediately displayed the (913) error. I updated the SMB to v2 and again v3 with no effect. The folder shares are correctly configured and work flawlesly for other applications. I shared and configured a new folder in the same directory structure as the SONOS program which also

I just got 2 Era 300 speakers and after the initial setup and then adding them as surround speakers, the individual speakers are still seen as disconnected.How can I remove these or will they eventually disappear automatically?Here's a screenshot from the app to illustrate what I refer to with the individual speakers marked in red. 

I have poor hearing in left ear, can i boost using balance

I love my ace headphones, but I was wondering if there was a way to tell the percentage of volume that you are at with the headphone. When I control the volume with the slider switch on the headphones is there someplace where I can see if I am at 80% or 40% volume. it would be nice if You could control the volume on the AC headphones the Sonos voice app like you can with the arc sound bar.

No matter what I do the volume on the Ace is underwhelming.  I just want the ability to turn it up a little louder when listening to movies or music.  This seems to be consistent with any device played through them.    

Bonjour,Nous avons récemment effectuer des rénovations dans notre Hôpital vétérinaire et nous avions 2 Sonos Play1 qui fonctionnait via Wi-Fi bien avant et même après les changements. Malgré de multiples essais, nous n’arrivons jamais à connecter nos enceintes au Wi-Fi. Malgré le fil réseau, malgré les étapes suivis à la lettre. Le tout fonctionnait et du jour au lendemain la connexion ne se fait plus. Pourriez-vous nous aider? 

My Sonos app on the iPhone shows the Move 2 connected, for for some reason the desktop app on mac mini no longer shows it’s connected to the Move 2. So as usual I’m confused.

I just moved into a new home and it has 4 speakers.  But, looks like it only has 1 set of these wires.Can I still connect them to Sonos Amp? Thank you

When the hell do you get the app fixed!!! It keeps crashing, and I can only use the system using Google Assistant. This is suppose to be a premium product, not something from cheap website!Moderator Note: Modified in accordance with the Community Code of Conduct.

When I try to adjust the volume for the entire system on my Sonos app on my Droid phone it won't respond. At first it looks like the volume drops or rises to where I want it but then it goes back to the original spot and I can't figure out how to get it to stay where I want it to. I have the new Sonos app and the latest update and my phone is a pixel 7. This never happened before the new Sonos app so I assume it's a problem with the app. Anyone else have this problem?