Get help and assistance with your Sonos system

Hi all, since the app update I can’t login. App continually says login to update system. Nothing has changed apart from the app. Constantly says something went wrong. Emailed the ceo and support on numerous occasions with no reply. I’ve rolled all the recommendations and it still doesn’t work. Anyone got any other ideas apart from selling ang buying Bose,

Buen día, tengo un pequeño problema con un cliente, para ponerlos en contexto: el senor tiene en una habitación una barra de sonido, un sub, y dos bocinas SO (no me deja agregar en la misma habitación otro par de bocinas que el tiene en ese mismo cuarto), otro par de bocinas SO agregadas en otra "habitación". El problema es que él, al subir el volumen con su control remoto (LG) solo se sube en la "Habitación" donde se encuentra la barra de sonido, el par de bocinas que se encuentran agregadas en la otra "habitación" aunque esten seleccionadas no de sube el volumen, se tiene que subir mediante la app de sonos. Este problema pasa cuando se está viendo alguna app de streaming o tv por cable, al usar Spotify sí se sube el volumen de todo junto usando el control remoto. Espero alguien me pueda ayudar. Saludos! Moderator edit:Google Translate-Good morning, I have a small problem with a client, to put it in context: the gentleman has a sound bar, a subwoofer, and two SO speakers in one room (

My Sonos app is not loading today, crashing instantly, any ideas?

Mh sonos beam gen2 won’t stop blinking orange and white when i tried to factory reset it . what do i do?

I have just returned to our home in UK where we have Play5. Have other Sonos products in our main house in Australia. Cannot get Play5 to work, cannot even get “Accept”  button to work, it is “greyed out”. 

I’ve mostly made my peace now with the new app, and I like a lot of it.  That said, my main issue remaining is the lack of responsiveness on the main volume slider when on the main app page (ie. single slider at bottom).  I don’t have huge hands, so it’s not like I’m a giant trying to use it … but even so, it’s the only slider of any app I can think of that I can never get to move immediately, without finding that exact sweet spot.  Feel like an easy fix would be a slightly wider (ie. height) sizing, so it is easy to grab and move.Cheers!

My Beam 2 That’s running my living room audio is blinking a white light today.  I see other topics posted but since I’ve been on hold with Customer Support for over an hour I figured I’d post a topic while I wait. Things I’ve tried:Unplugging and re-plugging Factory Reset Plugging in an ethernet cable Plugging in a different ethernet cable to a different network Un-plugging and replugging all of the above for different durations  Update:  Talked to support and it was labeled a “boot failure”.  I’ll have to return it and receive a new one.  Luckily it was still under warranty.

I am struggling to play vinyl from my turntable to my Arc. The current setup that I have is I connect my turntable to the RCA IN on the Connect, then I set the Arc input to be the Line-In that shows up in the app. For some reason no sound comes out of the Arc. Here are a few things I’ve tried:- I tried playing music from apple music in the app to the Arc, this worked- I tried connecting the LINE OUT of the Connect to speakers and play from the Line-In, this worked I’m not sure what is going wrong. Any help would be greatly appreciated.

I’m trying to connect a Sonos One back to my system, but no luck. The speaker was connected fine in one room, but when I moved it to another room, the system didn't recognize it. I’ve tried a system reset (holding the infinity button while plugging in the speaker) numerous times, but when I get to the stage where it’s connecting to my network, I get a message that says, “Your Sonos has been added, but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from system settings.” That doesn’t work. I’ve tried this about 5 times. I’ve moved the speaker to a third room and no luck. I’ve reset my router without luck. I’m stumped.  Note that all my other Sonos speakers (3 Sonos Ones, 1 Play:5, and 1 Beam) are connected without issue.

Seeking any suggestions as spent an hour with customer support trying to connect a pair of Play:1 speakers to Bridge. The issue was that the Play:1 speakers have S2 software and Bridge is S1. We tried unsuccessfully to downgrade the Play:1 speaker software to S1. I wondering if someone has another idea. Is it possible to eliminate the Bridge (which was being used to drive external speakers that we no longer use) and use the two speakers individually? Or must I purchase another device that uses S2 software to drive the two Play:1 speakers?

I have several rental properties and use Sonos in each. The voice recognition fails constantly and it 'seems' that remote systems are clobbering each other?  Not sure if thats just renters not figuring things out. What's the best and simplest way to provide a good interface to the music systems in all these places using my own Apple and Amazon Music accounts, blindly of course. ? Moderator edit: corrected typos

I can't get my Fire TV Cube remote to control Sonos Arc volume...HDMI ARC input (one only) on TV is connected to Sonos Arc....Fire TV Cube is connected to HDMI 1 on the TV. Any ideas?

I’m trying to play podcasts from spotify in the Sonos app and all I get is access denied, I can play music without issues but when I try to play podcasts I get the error “Unable to play <podcast episode name> - access is denied.” and if I create a playlist in Spotify with podcasts and view it in the Sonos app all of the podcasts are greyed out  and I can’t play any of them.I tried to remove the spotify connection in the app and then add it again after a while without luck.Music and everything else works great and have no issues, this problems only exists with podcasts and Spotify, I’ve tried with the Sonos app on Android and iOS and the problem exists on both platforms.I’ve sent diagnostics to you: 684919168

Speaker works with Bluetooth fine. Set up process works and connect to network. Then app cannot locate device. Try again, same thing. It can detect device to set up initially but after that never can connect. Frustrating. Ready to return. So disappointed.

I go to the app and cannot get the first page to accept 

Thoughts?After the S2 controller release my entire system quit working. Many customer service call later I just decided to wait until the S1 downgrade was release. My system has been idle ever since, I downgraded most of my equipment yesterday (Play 3, Play 5, Playbase, Amp, and Move). What wouldn’t downgrade was my sub (gen 3) and my one SL. There’s no way the S2 app is getting anywhere near my system.Should I attempt to sell the sub and One SL? Or hold onto them for some magical S3 controller in the future that will make everything play nice? Also, all these ran together on the original controller, why won’t they now? Any ideas?

I set up a playbar, 2x One speakers and a Sub back in 2016, but since then have changed ISP and router so a new wifi network. I can get my playbar to connect, but everything else I can`t seem to even find. I tried to factory reset so I could do a full new setup, but still can`t seem to find anything except the playbar.

My Sonos Roam was unplugged from power source for 3 weeks while away. Now it won't turn on even though it's plugged in and orange charging  light is on. Will not connect at all. Is the battery permanently dead

Hello,Has anyone figured out how to keep Shuffle mode turned on when replacing the queue with a different playlist?  Every time I use the replace queue feature to listen to a different playlist, the Shuffle mode turns off.  I would prefer if this would be persistent so that I don’t have to constantly turn it back on when I want to listen to a different playlist.Please let me know.

One of all my disappointments from Sonos of late, the lack a care for the Sonos amp is one of the biggest “F U”s from the Sonos team. Since the new software out Amp only runs default settings, no eq, no sub control, no surround control, no night mode. When we change the setting the just reset instantly. I just can’t believe how little this company cares about their customers now. An absolute insulting and disgusting example greed and profits over care and quality. Why are we caring about night mode toggles in the settings menu when we have a long list of serious issues you seem to be avoiding. I’m trying to be patient but this is seriously so unacceptable. I’d post a video I’d the issue i can’t in the forum. 

When I first bought Sonos devices a decade ago they worked seamlessly.I have a very standard BT Mesh on Sky broadband.Now, Sonos never works. It takes between one and three minutes for all speakers to playback, and some do not at all. Then they randomly drop out.If I try and control them from the app, nothing happens for several minutes.You are, quite literally, a joke and a failure.

Hi,I have a NAS that I set up as part of the main reason I purchased a Sonos system - mixing local files with streaming files on playlists. All was great. Now that the newest firmware disabled the old app on my Android (a different topic), every time I play a track from my local library it crashes the app. The songs play on the speaker but the app crashes and will no longer open whilst those songs are in the speaker queue (again, another topic).I read a way around this was to set up a Plex media server. So I have spent all day (literally) doing this.Now when I play media through the Plex service on Sonos it plays. But Plex web is showing the transcode from FLAC to 271kbps. My question is: how to do I force Plex to NOT transcode my FLAC files (or is it even possible)? I can't see a setting on the Plex site. Transcode setting is "Make my CPU hurt"

On my two five gen 2 (plus sub, it sometimes work and sometimes not. Same goes for loudness, when change, there i no change in sound. The only part working in EQ are balance.thanks

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now when I select “Imported Playlists” using any Sonos Controller (including SonoPhone, SonoPad) the app either displays “Something went wrong. Try again” or if it does display the playlists then it displays “Something went wrong. Try again” when I select a playlist. Trying again doesn’t resolve the issue.Anyone else having this issue?Ross.

Hi everybody,I’d like to have my Beam (Gen 2) connected simultaneously to a TV set as well as to a PC. Is that possible? And if yes, how?Thank youMarkus