Get help and assistance with your Sonos system

I’ve seen people playing Atmos via Airplay on here, but I just downloaded iOS 18 RC and tried playing Atmos to my Arc and two 300 speakers. It did not play atmos coming from Apple Music. Is this function broken?

My Roam just completely died (I think it’s a battery issue) and the App simply says it is ‘Not connected’. I ordered a replacement Roam, but I can’t seem to be able to remove the old one from the system? Is there an easy way to delete/remove it from the App?

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

Hey all. have a pretty decent sonos and UI setup, and it's worked pretty well for years based on the feedback in this thread. (similar feedback on reddit, etc)https://community.ui.com/questions/An-optimal-configuration-for-a-Unifi-Managed-Network-and-Sonos/4819df0b-cc15-43b1-8f8f-4ca36c486f1cBut now, based on all the changes they've made to the new system (app/cloud, etc)... it's very intermittent. It's been a mess (as I'm sure you know). I'm just looking to see if anyone had any ideas on the next best way to set things up, as it seems the old way may not be appropriate anymore.Currently I have about 10 zones, all S2 compatible. Following the old advice:all hardwired when possible, with wifi off on those devices. No devices daisy chained. Those ports set to STP, with the priorities setup appropriately. Using my own 2.4 wifi channel (not sonosnet). (since I also have a Roam). IGNP Snooping ON IoT Auto-discovery OFF (these are NOT on a VLAN)UI setup is typical setup of a mix of switches

Can you connect the amp wirelessly to an LG TV 32LQ63006LA. Unfortunately the TV is an after thought to our renovation, the ceiling speakers/amp cables are hidden within ceilings and walls. (Speakers and Amp are 3mths old) I suspect this can’t be done? Or is there a third party accessory that can be used i,e. BluetoothLook forward seeing responses and suggestions  

Hi community, I’m after some help please with Sonos/unifi. I’ve tried to follow the recommended configs and other articles, but think I have a “perfect storm” of things and I’m struggling to resolve. [NB, I’m a home enthusiast/tinkerer, and not an experienced networker, so struggling to work out next steps] Maybe there’s someone with experience based in Sydney, Au who can come and help diagnose on a paid engagement (Pls DM me if possible?) I have a “perfect storm” of three things combining and I simply can’t get Sonos to work anymore. Summary of Setup: Sonos: 13 devices (Room 1: Arc/Sub/Amp; Room 2: Arc/Sub/Amp; Room 3: Amp; Room 4: Amp; Room 5: Era100; Room 6: Five; Outdoors 1: Amp; Outdoors 2: Amp; + Move) Unifi network config as follows: Fibre Modem -> UDM Pro SE -> 24 Pro switch (via SFP+; switch set to STP @ 4096) -> 48 port switch (via SFP+; set to STP 8192) -> 7 x AP's via CAT6 all over the house) All device firmware up to date (Network 8.1.127) Up until recently, th

 I have the soundbar speakers  they are Bluetooth they hook to my WiFi network but I change my WiFi password I don’t know how to fix them I go to the app it won’t let me do nothing.  I change to a fiber network    What should do ?

Mijn toegevoegede NAS (alleen met pc app te installeren) verdwijnt weer snel uit mijn app op mijn iphone Moderator edit:Google Translate-My added NAS (can only be installed with the PC app) quickly disappears from my app on my iPhone

I would like to request a new feature to be added to the Sonos S2 (NEW) App.  It would be very helpful if the “System Name” field was linked to the active Wi-Fi SSID in use.  For example it would be helpful if my system name automatically changed from “HOME SYSTEM” when logged in and active on Wi-Fi  “SSID1” and then changed to “COTTAGE SYSTEM” when logged in and active on Wi-Fi “SSID2”.  Thanks David Wilkinson

The sound bar stopped working after I turned off the TV and turned it back on.  Nothing had changed otherwise.

Dear Sonos,Given the situation we are currently in, it would be really helpful if you delivered some decent release notes with both application updates and speaker firmware. Confidence is not very high at the moment and it would make it better for people if they could at least see if there is something in there that might help them, or whether they’d rather stick with where they are for now. I know that’s probably not what the developers and support staff want, but I’m also not sure we want to continue being unwitting testers either… I think it’s also been long enough now that you ought to be able to give us some idea of what the fundamental changes are in this new ecosystem, and what some of the challenges are. 

Why cant we download the old App? My system all worked fine for years. Downloaded the new App and my system is now trash. Absolute trash. Also who takes away features on a new version? That is not progress. I used to praise Sonos now i would not recommend Sonos and I regret going all in with Sonos. This is all because someone decided to release a new App that does not work. Great Job ruining an excellent product! A+.  

What is the future of the old white Connect?  How long will it work?  How long will the S1 app work?

Hi all, I have 2 play 1 and a play 3 speaker. Got divorced moved house not touch the speakers for a while. Now there isn’t any support on the Sonos app anymore and I cannot connect the play 3 to anything? Just won’t work but the 2 play 1 speakers work fine. Please help 😁 

Ok I have posted before about my recent entry into Sonos world. BUT WOW the mismatch (black/white) pair is so good I have it on almost the whole day while working at home. I have S1 and stream FLAC from my NAS and also play radio station (Poet’s Corner my favourite). Totally worth AU$300 I paid for the clean pair on facebook. Hope the next time I upgrade I can pickup a pair of Gen2 at this price. So sorry to hear about people’s firmware and update issues.

So a bit of a weird set up here and looking for advice. I have a tv mounted to the ceiling and it can swivel 360. I I have a beam gen 1 that I have mounted under the tv (so it can swivel with the tv)that is almost directly in the center of the room.   on one end of the room is my couch and coffee table where I have the play 1s set up as the surrounds with the tv and beam turned  toward the couch. On the exact opposite wall I have my bed facing the couch so I can turn the tv 180 and watch tv in bed. What would be the best way to set ip the Sonos? It's a bit weird having the surround sound coming from the opposite wall directly in front of me instead of behind me when I'm laying in bed. 

Hi all,  my sub mini (with arc/2x play 1s as surrounds) doesn’t make any noise at all.  ********** Diagnostic raised.  I turned it all off and on again like a good IT geek.  I can’t remove the sub mini nor the surrounds from the arc, I get errors in both attempts.  I factory resetted the sub mini.  I updated the software.  I’m  out of ideas! Help much appreciated! thanks!Moderator edit: recorded and removed diagnostic number

After a few weeks of dealing with audio delay reaching upwards of 500ms, two nights ago my Sonos Ace suddenly decided they weren’t going to swap audio from the Ray soundbar any longer.I’ve tried power cycle, disconnect swap, reconnect swap, and factory reset.This is the most disappointing product I’ve ever purchased at this price point. These are supposed to be premium headphones and they can barely function.I will be seeking a refund for these headphones and will have to choose something else. This is incredibly disappointing. I have enjoyed Sonos speakers for many years. I can’t believe how poorly these perform under their intended use cases.

Hello Everyone,I have make a bad manipulation when I listened a podcast on my pair of Era 300.I have put accidentally the volume at maximum (100%) in one time and directly I have put the volume lower. I wanted to know if it's bad for the material ?Thank you for your feedback.

playlist names on apple music not showing in my sonos, help

Why is it that every single time I sit down and wish to play music on my Sonos Arc, and Sonos Move speakers, I have to perform a factory reset on almost each of the speakers!!   Inakso gave to reboot the router!    If is so frustrating and I am so irritated and frustrated with this part of the experience.   30 minutes later once I get each speaker set up, it sounds really great!    Now I can’t even get one of the Move speakers to connect.   And I have to contact customer service with this crazy long number!’    I can’t believe this company and these speakers are still in business.     I have ordered the Sonos Boost WiFi device.  I have tried to put  the  speakers onto their own channel in my routers.  

I've solved all my problems with Sonis by taking a simple an unexpected step, buying Bose. I always like Bose and Sonos and found Sonos cloud integration better when launched, so we have invested heavily, as the design is also good, minimalist.  Unfortunately many just didn't work, and after many hours fiddling, again, I dug up annold Bose Soundlink mini... lo and behold!!!!! Since then I bought 3 new BOSE Soundlink products and the sound is great but most of all...they ALL WORK.... whereas now our Sonos Roam devices make a lovely little 🍊 orange light when you plug in a USB charger, but I don't have much use for a tiny orange light on a big black box or a puzzle involving buttons....  and don't want to spend anymore time holding down button sequences or reading troubleshooting guides so for me the solution is simple - GO BOSE ! Believe me, the time you are about to waste trying to fix these things isn't worth it, park it as a bad idea, this firm can't last much longer... like Intel a

Acabo de instalar Sonos Arc con un sub y dos Era 300 y se escucha la música pero no el sonido de la TV que es una LG 

The yellow light is always on and the connection is unavailable.I have been away on business for a few months and have not used Sonos Roam at home. When I came back and wanted to use it, I found that it could not connect. The yellow light was always on when charging, and it did not respond no matter what I did. How can I solve this problem? bluetooth and app internet