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Answered

Sonos Beam 2 and Symphonisk wont connect to wifi through Android app

  • December 2, 2024
  • 3 replies
  • 109 views
K

Set up this system absolutely no problems with iPhone app;

Beam Gen 2

2 x IKEA Symphonisk

Router - dual band, however system was previously set up on 5Ghz with no issues

Since changing to an android phone - not one of my Sonos products will connect to the WiFi, telling me I’m using the incorrect password or to reset my router. My router has not changed. Everything is the same except I am now using Android app to set up the system.

I will add- I have tried all of the reset methods on each speaker, reset my phone, uninstalled and reinstalled the app, tried though both bands of the router - same result.

Best answer by Sotiris C.

Hello ​@KaiPortugal, welcome to the Sonos Community!

I’m sorry to hear about your experience setting up your Sonos System with your Android phone.

I’m not sure why you would need to reset the entire system after setting it up with your iPhone and generally we do not recommend a reset unless advised by a Sonos employee for specific scenarios.

You can have a look on our Sonos app permissions Support Article, make sure everything is okay on that regard.

Is your Android phone a personal one or was it provided by your workplace? There could be a VPN involved, which is not supported (Sonos system requirements).

If nothing from the above helped resolve the issue, please contact our Support Team for some live troubleshooting.

I hope this helps.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • Answer
  • December 3, 2024

Hello ​@KaiPortugal, welcome to the Sonos Community!

I’m sorry to hear about your experience setting up your Sonos System with your Android phone.

I’m not sure why you would need to reset the entire system after setting it up with your iPhone and generally we do not recommend a reset unless advised by a Sonos employee for specific scenarios.

You can have a look on our Sonos app permissions Support Article, make sure everything is okay on that regard.

Is your Android phone a personal one or was it provided by your workplace? There could be a VPN involved, which is not supported (Sonos system requirements).

If nothing from the above helped resolve the issue, please contact our Support Team for some live troubleshooting.

I hope this helps.

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Airgetlam
K
I
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  • IHateSono
  • Lyricist II
  • December 7, 2024

​@Sotiris C. 

Same issue whit Symphonisk,

Always use Android phone,some major problem to connecting.

Two weeks ago finally get it working but now same shit again.

Setup is confirm but no speaker in the app.

They are very closed to be dump in the garbage bin.

 

K
  • KaiPortugal
  • Author
  • Contributor I
  • December 7, 2024

​@Sotiris C. 

Same issue whit Symphonisk,

Always use Android phone,some major problem to connecting.

Two weeks ago finally get it working but now same shit again.

Setup is confirm but no speaker in the app.

They are very closed to be dump in the garbage bin.

 

Please make your own topic rather than trying to get support for your problem on my post, thanks

Stanley_4
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