Contributor I

set up new Sonos

3 replies
63 views

When I log into my account and I go to settings I see the speaker 300 and I click on it and it says you have to login out then in. Which I have done many times and it just won’t work.
I just want to add my new speaker to my account and play music, why do you make this simple task so complicated.
very poor.

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Airgetlam

That certainly sounds like bad behavior. What did Sonos Support say, when you called in?

Bruce

H

Headm1Author

Contributor I

When I started the call it was stated that I would be answered in 15 mins, over 50mins later I hung-up!

What I am now worried about is the 0800 number, is it chargeable as other advice centers, as if it is was it a ploy to make more money?

Airgetlam

How does an 800 number, or what I assume is the same in the UK as a 0800 number making money for Sonos? Isn’t Sonos paying both the long distance charges, as well as the reps who answer the phone, and help free of charge?

I could see third party (fake) support asking for some sort of payment, but I’ve never heard of Sonos asking for payment for any support.

Bruce

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