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Hi,

im new here so please be gentle

I have had Sonos for many years of trouble free listening. After years of trying to fiddle together easy to use consistent multi room audio I had found the holy grail.

But something has changed I now regularly get the “products not found” message and the only way I have found to fix it is to spend a morning going round my 11 products unplugging them all before resetting them 1 by 1 so that they work perfectly again until maybe one month or maybe three months later I have to dance the same sorry dance once more.

This isn’t what I bought into

This wasn’t the dream I was sold

Sonos was one of the first companies that had tech that worked like Apple 

Please help is there a way I can fix this long term so that it all works again

Thanks in advance 

Martin 

Sell the s*** or scrap it!

Same problem and not planning to try to solve no more,spent some hours no succses. 

 

Moderator Note: Modified in accordance with the Community Code of Conduct

 

Hi,

im new here so please be gentle

I have had Sonos for many years of trouble free listening. After years of trying to fiddle together easy to use consistent multi room audio I had found the holy grail.

But something has changed I now regularly get the “products not found” message and the only way I have found to fix it is to spend a morning going round my 11 products unplugging them all before resetting them 1 by 1 so that they work perfectly again until maybe one month or maybe three months later I have to dance the same sorry dance once more.

This isn’t what I bought into

This wasn’t the dream I was sold

Sonos was one of the first companies that had tech that worked like Apple 

Please help is there a way I can fix this long term so that it all works again

Thanks in advance 

Martin 

I'm sorry to hear that you are having issues with connectivity.

Can you provide information on your network? Someone else may have the same type of network/router that could help you get consistent connectivity. 

I have the same issue as you Martin, most days “no products found”. I have to unplug and hope for the best. Just bought a soundbar for the tv and it wasn’t a sonos. So tired of coming home from work having to go through this every day.

It’s shocking how they have lost their way.

any way here goes

currently got a std Sky router we have superfast fibre broadband

all items are series 2 and we are on the latest series two app (I think this is the problem)

lounge has two ones set as rears a sub and a playbar

back room has a connect linked to an av amp

kitchen has a connect amp connected to ceiling speakers 

bed 1 has the same as kitchen

bed 2 has the same as kitchen

bathroom has a 1

 

There are a lot of posts here on Sky, one of them might have an answer for you.

Most of the slow issues aren't "your network" as such but Sonos having issues with it or Wi-Fi noise of some sort. Usually sortable using the Sonos Wi-Fi interference FAQ.

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