Recently my Sonos system won't play music from my Prime music account and reports that my subscription is expired. However I can switch over directly to Prime and play music so the account and service are working, it is just Sonos that can't access it even though I have streamed to my Sonos for months from this account.
Sonos claims my Amazon Prime Music account is expired.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I’d force a new handshake / update subscription status by removing Amazon Music from your Sonos, waiting 2 minutes, then reinstalling it.
Bruce
Try removing the Amazon account and then adding it back in
Just reathorize Amazon Music within Sonos app under the following:
Account (profile icon pic in top right) > Content Services > Amazon Music > Your Connected Account > Reauthorize Account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.