Contributor I

No rear sound and sub after upgrate Arc to Arc Ultra

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After my upgrade from Arc + Sub + 2 Play1 to Arc ultra+Sub+2 Era 100 I don‘t have rear and sub sound anymore. I see the HT system / all components in the app, but it doesn‘t work. TV set is from Samsung, Any ideas ;-)?

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Pools-3015

Prodigy I

There was a bug with Trueplay that was supposed to be fixed, but users are still having issues with the Sub and surround levels.

Try resetting everything and do the setup again. This time do the Basic Trueplay to see if that makes a difference. If you are happy you can stop there, or you can then try Advanced Trueplay to see if it works.

buzz

Grand Maestro

I’m not sure what “doesn’t work” means.

i recommend disconnecting all HDMI cables from the TV and powering down ARC and TV for at least two minutes. Allow the TV and ARC to reboot before connecting the HDMI cables between ARC and the TV’s HDMI-eARC jack. Now you can connect other HDMI cables to the TV, if any.

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