Get help and assistance with your Sonos system

This is my first Sonos speaker. In order to set up play 3, I had to connect it to my router with an ethernet cable. When I move the speaker to a different location, it was not recognized. Has anyone experienced this and solved the problem?

My Sonos one is not playing the last second of a song from the local library (smb).Crossfader is off.Problem has already been reported on Reddit.Does anyone else can confirm this? Is this a bug of a firmware update?Sonos one fw 81.1-58074

Hello,I own a Playbase, two One speakers, and a Gen 3 Sub in my living room. It's a system I'm very happy with, and the only thing I'm missing is compatibility with Atmos, and maybe later on with the Sonos Ace. Recently, I bought a 4K Panasonic player, and I'm really excited to try out movies with an Atmos audio track.I've read in many places that the Playbase sound is better than the Beam 2, with more spatial depth and better bass. I’m not sure if this would be balanced out with my current setup of two rear One speakers and the Sub 3.Also, I'm not sure how much of a difference it would make to watch a movie with my current setup in Dolby 5.1 compared to watching it with the Beam 2 and the rest of the components in Dolby Atmos.Right now, I have all four HDMI ports on my TV occupied, so I’d probably have to connect it with the optical adapter. I don’t mind losing HDMI CEC functionality and similar features, but I’m unsure if this would mean a lower sound quality when playing Atmos conte

Why has my Apple Music streaming services stopped working on my Sonos system? Is someone working on a fix for this? I have been listening to Apple Music on sonos for years without any issues, but all of a sudden I’m not able to stream from Apple. Amazon works fine.

I have an existing system, using S1 app, and have successfully set up a music library, which is a usb stick plugged into my router (this is a BT Smart Hub 2 for any UK based users reading this). I have added an Era 300, on the S2 app of course, however using the same path for the music library, it says it’s not recognised on the S2 app. What am I doing wrong? Thanks for any support and guidance with this. 

I am still having problems with compilation albums after the latest update, 16.4.2. The album is shown in my music library but there is no music, I get the message ‘No selections are available’.   Anyone else with this issue? 

In a group I lost the left speak. I want to move a ONE from another group to that position.How to?

My Sonos app will connect to only one device at a time. I have a Roam and an Arc. When I connect to the Arc and try to add the Roam to the same source, the app tells me, "Unable to connect. Try again later." Same if I connect to the Roam and try to add the Arc. I can connect to one at a time and add a different source to each, but I can't connect both devices to the same source simultaneously.  This is a new problem. I've had the same setup for nearly a year with no problem until now. I've restarted the app and both devices to no avail.  Any ideas?

Hola,Mi Sonos Play 1 tiene una luz blanca permanente y la app de Sonos no lo encuentra para configurarlo de nuevo. Alguien sabe qué debo hacer para que funcione? Gracias  Moderator Edit: Google Translate- Hello,My Sonos Play 1 has a permanent white light and the Sonos app can't find it to set it up again. Does anyone know what I should do to make it work? Thank you

In the old app if I had found a song via search and was playing it, I could then directly tap for the album info / track listing to see the rest of the album it came from.Is this ever coming back in the new app? I don’t see it on the trello board. Was very useful!

So, I was listening to my music this morning for an hour or so, no problems, when right in the middle of a song, the music stopped. Nothing. I have five speakers, 2 sonos play 1 and 2 sonos play 5 and a Move. When I opened the controller, all my speakers were gone except the Move. And the playlist I was listening to, was replaced by music that I listened to months ago. I won’t go into the details but I spent a good chunk of the day getting things back to some semblence of what it was. Actually, I did it once, then the controller would randomly quit on me several times, so I had to do everything over. It hasn’t quit on me since the second time. However, now, whenever I add an album to the queue it is jumbled up, that is, the songs are in a seemingly random order, not the correct order. And if I add other albums, they are all jumbled up together, that is, I might have song or two from one album followed by a song from another album followed by a song from a third album then back to the f

Can someone confirm for me that an Apple Time Capsule is no longer compatible for use as a NAS with Sonos? I have been unable to use my Sonos since the app update however many months ago. Prior to that, my Time Capsule functioned as my NAS (in addition to being my router and where I back up my Macbook). Since the update, I have spent hours and hours googling and searching YouTube videos to try to play my music but I’ve never been able to reconnect my music library with my Sonos. Yesterday I finally found this thread that appears to say the Time Capsule is no longer an option but I’d like to get another confirmation before moving on. I don’t know what generation my Time Capsule is, but it’s at least a decade old. I don’t know exactly what SMB v2 or v3 are, but it looks like the Time Capsule is SMB v1 which I understand is now a no-go. Is that correct?Anyone who is kind enough to respond, please bear in mind that I am not technically savvy. Thank you!

I have an assortment of older Sonos speakers and I was wondering, what component/s do I need to add to connect directly to my Wi-Fi network?  I’m currently using two Sonos bridges atm.  

So… the Era 300 was breached today.https://www.bleepingcomputer.com/news/security/samsung-galaxy-s24-and-sonos-era-hacked-on-pwn2own-ireland-day-2/“Dungdm from Viettel Cyber Security took control of a Sonos Era 300 smart speaker using a Use-After-Free (UAF) vulnerability. His successful exploit added $30,000 to his team's earnings”I have been searching but have not seen any response to this yet. Has anyone heard anything?

If I have two Play 1s in a group (room), pressing the mute button on one shuts off both. This is not how it used to work.I found this unanswered post from 4 months ago that was closed without answer (from the community or Sonos, which, seems a dereliction of duty under the f&***(d up circumstances that trashed our stereos):<snip>Prior to the recent app upgrade I was able to mute the speaker in one room of a group by simply clicking on the speaker icon for that room.  Since the upgrade, I've been unable to do that, and note that other users have identified this as a backward step in the updated app too.  The options now seem to be either to slide the volume to zero or to take the room out of the group.  The mute function was really useful if needing to quickly and temporarily mute the volume of one speaker e.g. to take a phone call.  The release notes for 80.02.04(iOS) say ‘introduced mute button on iOS’ but that seems to be for all the speakers in a group, so is there a way t

Bonjour à tous,Chaque fois quand je ouvre le sonos app les paramètres de réglages sont mis tout seul 0 0 0 0Je peux dire avec tristesse avec ce nouveau app il y a rien comme avant, je vais dire que des problèmes rien ne va!!!Cordialement Beni Moderator Note - Translation by Google:Hello everyone,Each time when I open the Sonos app the settings parameters are set by themselves 0 0 0 0I can say with sadness with this new app there is nothing like before, I will say that nothing is wrong with the problems!!!Sincerely Blessed

Good morningMany thanks to all that helped on my previous question regarding the SMB V1.0 issue. I like most of you have not been able to play my music library since the May update. I have now had 4 months playing around with various fixes / updates / experiments to no avail.I have therefore decided to try an alternative method of playing my music library on my Sonos system.I am aware that there are a number of ways to do this, some might be very easy to implement, but cost a large sum of money. Others may be very cost effective, but require extensive knowledge in software systems.So, with this in mind could I ask what options are out there with a brief synopsis of what would be required to get my music library up and running. I will start….Get a NAS with SMB3 – May be costly and could be a pain to get up and running. Raspberry PI – Low cost – will be difficult for the layman to get up and running Copy my music to Windows media player – PC must always be switched on. Please add your th

Everything looks fine but when I select say spotify and hit the playlist all I get is “no content” in the bottom bar.

Hey all. I don’t know if I’m super late to updating to 2.10.4 but I was just wondering is there’s any patch notes for it? can’t seem to find anything about it anywhere.   thanksDanny

Hi all,I’ve got a Sonos Playbar that connects to my TV via an optical Toslink connection, but I’m looking to connect another device to that same connection. I’ve been told a splitter could work, which sounds great in theory, but I’ve also heard that you can only connect one device at a time with a splitter—so it’s either one or the other.Has anyone experienced this issue? If so, how did you resolve it? Is there a way to use both devices simultaneously?Thanks in advance for any help!

Sub Gen 3 doesn't power up.  It makes a noise as if it is trying to boot but does nothing else.  There is an odd smell created as well.  In addition the power light does not illuminate.  It also cannot be discovered by the app.  It used to work fine and then it started doing this.

In the past week, i have had to shout at Sonos one several times to get its attention. Up until then, it worked fine.  I did nothing to change it.

I have 2 1SL speakers for rear, a Sub (gen3) and a Beam (gen1) connected to my TV via the panasonic HDMI port 2 (as per the manual).  I can get Dolby Digital 5.1 showing on the S2 app when playing through the TV apps (Netflix, Prime, etc) and also from 5.1 sources from my NAS but not from any other source connected to the TV.  Tried Netflix through my Virgin box app and 2.0, same program via TV app on Netflix 5.1DD.  How should i connect the Sonos setup to my TV to enable other sources such as Virgin box, blu-ray player, etc to also pass the 5.1 sound to the Sonos setup, thanks in advance 

Latest Sonos software still not fixed, dumster fire, Cant register my Sonos Play 1 x2 and my PlayBar after changing internet supplier.Waited over 6 months to get a woirking update to sonos soggyware, but this forum is still full of customer who have unusable products.Have factory reset, allowed sonos to upgrade firmware on devices, and all 3 are recognised but wont register.

Hello.Qobuz has started service in Japan.I would be glad to be able to choose Qobuz in Japan with Sonos. https://try.qobuz.com/qobuz-japan/