I have been waiting for over 45 min for support (chat) after waiting for over 30 minutes trying to call Sonos. Why not help customers within a reasonable timeframe to make sure one would recommend Sonos, buy products again and shout its products from the rooftops?
Who knows this community is able to help me out! I cannot use my Sonos Roam / not connect the Sonos Roam; the Roam is not recognized by my iPhone nor Macbook.
- I charged multiple times with two (10V) chargers, to be sure it wasn’t the charger that caused problems;
- After plugging a charger the orange light does shine for a few seconds and the white light on top starts flashing;
- Pressing the on off button does not cause anything; no sound, no difference in flashing lights;
- Pressing the play button long results in the top light flashing white and orange, as described in the support article, but no matter how long I press and wait, the light does not turn green;
- the WiFi is working. I uninstalled the apps on both my Iphone and Macbook and installed the apps again;
- I haven’t changed the WiFi network/password;
- If I press the play and plus button, nothing happens;
