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I have been waiting for over 45 min for support (chat) after waiting for over 30 minutes trying to call Sonos. Why not help customers within a reasonable timeframe to make sure one would recommend Sonos, buy products again and shout its products from the rooftops? 

Who knows this community is able to help me out! I cannot use my Sonos Roam / not connect the Sonos Roam; the Roam is not recognized by my iPhone nor Macbook.

  • I charged multiple times with two (10V) chargers, to be sure it wasn’t the charger that caused problems;
  • After plugging a charger the orange light does shine for a few seconds and the white light on top starts flashing;
  • Pressing the on off button does not cause anything; no sound, no difference in flashing lights;
  • Pressing the play button long results in the top light flashing white and orange, as described in the support article, but no matter how long I press and wait, the light does not turn green;
  • the WiFi is working. I uninstalled the apps on both my Iphone and Macbook and installed the apps again;
  • I haven’t changed the WiFi network/password;
  • If I press the play and plus button, nothing happens;

 

I have been waiting for over an hour by now 

 


Why can’t I connect to my roam speaker. This roam speaker is a waste of money. It is so difficult to connect to and you really can’t travel with this device 


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