Get help and assistance with your Sonos system

My Sonos Beam will not connect to my new Samsung Frame TV. I’ve gone through the in-app setup and repeatedly get the “TV Speakers not connected.” error. To troubleshoot so far I have:disconnect and reconnect Beam to TV disconnect and unplug TV and Beam from power for 10 minutes then connect back to power and follow app instructions  factory reset Beamplease help!!

I have loved! No adored my Sonos setup from speakers to port device through to what was the slick app/controller.One day I woke up and the Sonos app was updated and now it’s the worse thing I’ve ever used, absolutely awful, slow, unresponsive, unable to seamlessly move control from one device to another, but worse of all unable to add new or update existing playlists?!?  Who in the hell approved this? Being able to create and amendment playlists was one of the fundamental basic uses of the Sonos app and now it’s gone.I recently cancelled my new speaker purchase as I am considering moving away from Sonos now as this has become unbearable. 

Trying to add my wife to our system. When she downloads S1 and goes to join existing system, it’s not found. She is on the same WiFi network as the system, has tried deleting and the reinstalling the app, to no avail. This shouldn’t be this difficult. 

I have the Arc and 2 One's.   Could I add 2 new Era 100s to the Arc with the 2 One's?

I'm going to do some individual posts for each Sonos App feature I'd like to see.It would be nice to be able to rename all the icons, "top songs" isn't a big help. These from Amazon Music.  

I have a medium sized Sonos music library on a Windows server (\\servername\Music) that has worked well. Recently I added a few albums, tracks and artists but they don’t show up after “Update Music Library Now” on my PC desktop. I have removed and re-added the library, uninstalled and re-installed the controller, rebooted my Sonos 5, rebooted my desktop, and rebooted my server. I have double- and triple-checked the mounted network share, and all of those albums, artists, and tracks are definitely there.What’s up? 

I use a Sony Bravia 9 with Sonos ARC, 2 Era 100 and a SUB - so far so good. Problem starts, whenever I connect any other device to Bravia’s HDMI ports, Playstation, Apple TV, TV-Box, Marantz Amp etc.). Only if all other HDMI ports are unplugged, the TV recognizes the ARC, otherwise Bravia switches to internal speakers and will not allow to use ARC again, until everything else is plugged out. If so it automatically switches back to ARCAny ideas?

Apologies for staring a new thread but the exitsing threads are i) dated and ii) tended to go in other directions. I am in the process of moving to a new MacBook and noticed that when I installed the SONOS Desktop application I had to install Rosetta. Is there an Apple Silicon native version of the SONOS Desktop application? Thank you.

I am looking to convert my 5.1 architectural system to Sonos. I have high quality built in front and rear speakers.  My Google TV is mounted over a fireplace. The speakers for in the in wall speakers terminate in a closet in an adjoining room.  I would like to add Arc Ultra for Center channel, two Sonos amps one each for front and rear speakers, and Sonos sub.  If I connect the Sonos Arc to the HDMI ARC on the TV will that suffice to get the processed signals to the Sonos Amps as well?  Do any of these require an internet cable? -I have that available as a wired option.  Thanks!

I have an old set of Play:1’s in my living room that sound great but I am frustrated at the lack of AirPlay.  In my media room I have a Sonos Beam (1st Gen) and two Sonos Ones. AirPlay accesses that room just fine. It just occurred to me: if I swap the two speaker pairs and have the Play:1s paired with the Beam in my media room, would Airplay then work with all three speakers? Thanks so much.  

Hi all,I have two Era100s. They worked fine out of the box, but now after about 6 weeks, I cannot set them up both in one room. I can if I choose stereo pair, but as they are so far apart I don't want to do that. If I add one first to a room, for instance "kitchen", when I add the second one to "kitchen" it sets up "kitchen 2", so each speaker has a separate room. I've been one the phone to sonos for a bout an hour and they see the problem but so far haven't offered a solution.

New address and internet provider.  Reset and connected with Ethernet.   Worked for five minutes.   Now I can’t connect to Wi-Fi, Sonos network is not on Wi-Fi.  Products are not recognized.  Cannot connect individual speakers or system.  Deleted Sonos app and tried again with new app.  Same problem on previous Wi-Fi at previous house.   Sonos seems to find a new problem each time I find a potential solution.  I have been without music now for three weeks.    Either a solution is found in next week or I trash sonos products

For years I have had an ARC+Sub 2 connected to my TV via HDMI(arc). I recently upgraded to an ARC Ultra + Sub 4. I also have a SONOS Era 300 in a separate room and Play Ones each in their own rooms and a stereo pair of Play Ones in another room.Until last week I was able to play input from unique sources in each room and change a source in one room without impacting the source in any of the others.Now changing one room seems to make the change in all. For example: I’m watching TV and the Arc Ultra+ Sub 4 is set to TV Line In. I have changed the SONOS Era 300 to TV Line In, so TV audio is coming from both. I pause the TV and go into a room with a Play ONE. I set the source of the Play ONE to a streaming news radio station. When I go back to the TV room, the input of the Arc Ultra +Sub 4 and SONOS Era 300 have been changed to the news radio station. This is really annoying. Anyone else have this issue?Thanks,Kyle

Our Sonos app takes about 20 seconds (!) to connect to our system. Simply trying to turn down the volume takes almost half a minute. Once connected it’s a little faster, but still takes several seconds to do anything, and by the time it catches up, you have already tried several controls, which means the whole thing just goes nuts.This has been the case for nearly a year. I’ve tried everything - rebooting/reinstalling everything, changing wifi channels, IP conflicts, removing all sources of interference, moving components closer to the router, one component at a time, alternative control apps. Nothing helps. I understand networking - it’s not my network.If this continues into 2025, I need to start looking into ditching Sonos. I really don’t want to do this, but this lack of control has seriously degraded the main benefit of Sonos. Sonos continues to put out new products (just launched one the other day) yet this massive issue persists. Yes, a lot of us have invested significant time an

I followed the instructions for the 913 error and share my music folder in my OneDrive. I added it to my Music Library and I updated the music library. My Playlists are showing and playing. When I go to Music Library, there is nothing - nothing showing under artists, nothing showing under albums. This is so damn frustrating.

In Dec 2022 I inadvertently purchased a SONOS ONE when I should have purchased a PLAY 1. My controller is SONOS S1 and I have 12 speakers . The tech dept walked me through converting the software on my SONOS ONE to make it a PLAY 1. All was well. I was away for 6 months and the system was shut down. When I returned all was in order except the system could not find the SONOS ONE speaker.( converted as above.) I tried  hardwiring it but the result was that only the converted speaker was recognized and none of the others were. I tried rebooting the speaker--The lights flashed GREEN etc but the speaker was unable to be found. Please advise. I now do not know whether the software in the speaker is SONOS ONE or PLAY 1. Confused to say the least. (and I do not want to use the SONOS S2 app. Too many of my other speakers (PLAY 5s-- 1st generation) will not work with S2 and I would rather not have 2 controllers.Thanks 

I use Spotify to play podcasts.  They cannot be streamed directly from within the Sonos app, so you must use the Spotify app and then sync to whichever Sonos speaker you wish to stream through via the speaker icon within the Spotify app. However, constantly my Sonos units are disappearing from that app and do not reappear.  I've tried uninstall and reinstall, logging out of the account etc, all to no avail.  Anyone have the solution?  TIA

Bonjour,  j ai 1 playbar et 2 play 3 associés.Peut on associer en plus des sonos one pour faire du 7.1 ?Cdt

The app is not improving. I may retire my speakers. Anyone else?  It's unfortunate. 

Hello All, I am trying to connect my Sonos Ray to Samsung 55 inch  DU6900 TV which does not have optical port. Is there a converter which will convert from optical to HDMI earc port? currently the Sonos ray and the TV are not communicating and the TV does not detect the sonos ray. thank you kuntal pathak.

Just bought the Ray speaker but no output sound despite the status lights saying all is okay. Any tips would be appreciated. Restart maybe? Thanks, Alan

All my Sonos products are now not connecting and giving the error code 1,000. Does anyone know what this means as I can’t find anything about it or how to fix it?

App states speakers are connected but they are not playing 

why doesn’t the thumbs up/down feature highlight anymore? at least mine doesn’t! 

I have a Sonos play five: gen 2.I have moved house and tried to move this to a new wifi network, but when searching on the app connected to the wifi it never finds the device. The automated support bot has not been helpful to resolve this and I have tried ten- twenty times to connect. I’ve tried factory resetting and updating the firmware and a few other suggestions. But I’m feeling lost. Can someone provide support as to what my best steps are to connect the device?