Get help and assistance with your Sonos system

I have 2 Sonos on SL and keep getting the same error code as we did back a couple months ago. 1,000 I have tried every troubleshooting method and just lost. Online it says both are registered under my upgrade tabs.  when try to connect it says error 

Just setup the Arc Ultra and attempted to pair it with my existing Sub 3. Sonos app says they are paired but then they immediately unpair. I have tried factory resets and repairing multiple times, no luck. Tried calling Sonos customer support but the wait was too long. I’m beyond frustrated.

I am grateful that Sonos recently added lossless support on Apple Music. But it would be nice to also have the option to disable lossless for users who are experiencing streaming issues. I have a pair of Era 100s and Sub Mini that are pretty far from my router so they don’t have the most reliable WiFi connection. Before lossless support was added, I could stream Apple Music to these speakers with little to no issues. Now I can’t stream a song without the audio dropping out completely or skipping to the next song.

After adding an Arc Ultra, I’m now moving my original Arc to another room. I also have a Beam (Gen 2) in yet another room, and am trying to figure out how to best pair my subwoofers. One is a regular Sub (Gen 2), and the other is a Sub Mini.My first thought was to pair the regular Sub with the (original) Arc to keep the “higher end” gear together. However, the room the Arc is going in is significantly smaller than the room with the Beam (and there is a reason I want the Arc in that room, so that’s not a decision point). So maybe it’s better to use the Sub Mini in that room (along with the Arc)?I guess my real question is whether there is a functional tradeoff in using the Sub Mini with an Arc (relative to the regular Sub), other than overall power of the subwoofer. Would love to hear everyone’s thoughts.

Can you simultaneously connect two Ace headsets to soundbar for audio play? Secondly, can you connect one ACE headset and still have audio play over the Arc soundbar?

EQ does not work on my Sonos Five Era 100 after doing Trueplay and trying to increase the bass there is no change nor in the loudness, my version is also 16.3.3, I confirm that there are problems with the EQ option.The EQ does nothing when moving it, nor does the loudness and it does not save itself either, and this apparently is the case with all the speakers.Even if you turn off Trueplay the EQ doesn't work or saves either.

Add Sonos feature to be able to see the song playing while iOS lock screen is on.  Having to pick up my phone to unlock it to view song/artist every time is wasteful and tedious.  

Hey all,I've recently moves and had to get a LTE router. The Sonos One and Roam SL I had before won't connect to the router though.I understand from the support team, that LTE routers are not supported but  I read in some comments that people use them successfully.I did split 2,4GHz and 5GHz and also checked rest of the router settings are as suggested on the support site. However that's where my tech savviness tragically ends…Do I need to connect a “normal” router to get it to work? Any tips would be very welcome and appreciated 🙏Thank you!

My buddy Reno refuses to upgrade his iPhone to os 18.1 because he claims it will cause the Sonos app to no longer function and he will be unable to use his system (eras and an arc). He refused to just play music through Apple or Spotify because he is equal parts stubborn and dumb. My group chat is not a green text hellscape because of this issue. Is Reno dumb or does he have merit? If the latter, what is solution? 

I own a pair of Black Sonos Ace headphones from new.  I’ve noticed the metal finish of the stems is now flaking off, so I get glitter debris coming off the headphones.  has anyone else had this issue, and if so how was it resolved? 

Since I upgrade to latest macos 15.01 the mac cannot see anymore the sonos device.the message says “cannot connect to device”. I Updated it to the latest sonos version. It works on IphoneI tried with the support all tests without success 

Hi,After upgrading the SONOS system to 16.4.4 (81.1-58120) I experiance massive problems related to my Sonos Roams Gen1.I have in total 3 Roams, 2 of them Gen1 and the last Gen2.However when one or both of the my Roam Gen1 are turned on the SONOS system gets very unstable or resposive.Problems experiance is that im not able to join/unjoin or control any groups in the entire SONOS system.Volume or play/pause is simply just giving me errors or just returning to the position it already was.Also the Roam Gen1 have worked flawless on 80.1, but now in the About Sonos System the Roam Gen1 does exist in the list but Version: <Number> (build 81.1-58210) and not showing the version 16.4.4 as it did until yesterday. So something is wrong, I have ofcause restartet the entire system, wireless and so on.But the problem seems to be related solely to these Roams after upgrade, and maybe when they are the Controller connected ones. I dont know. For now I did need to shutdown the Roam Gen1 just to

Hello. Can you get the sound from the TV to the Sonos speakers via WIFI?

Hey, folks.I just bought two Era 100s and set them up out of the box. The issue I’m having is that when I use the physical volume slider on one of the devices, the volume will frequently jump to 0.In other words, If I give it a good swipe, the volume will rise, suddenly jump to 0, and then continue rising to finish processing the swipe. For example, it might start at 17, go up to 39, suddenly jump to 0, and end on 6. It’s completely random when this happens; it’s not consistent in terms of volume or speed of swiping. If I keep swiping up, the volume gets up to anywhere between 10 and 60 before inevitably starting over from 0.Max volume is off, and I’ve also tried rebooting devices, wifi, and app. This behavior doesn’t happen on my paired Era 100; if I do the same, it rises as expected until it blows my ears out at 100.Any ideas on what the issue is? 

Hi all! I’m having some issues with connectivity since the last two updates, system is:play:1 Arc SubI had an Asus xt8 running in AP mode for years, everything was working fine since I got the system setup.I have around 20 wireless clients that are not experiencing issues on wifi, I have now changed the AP to a different vendor but the same issues persist with Sonos being the only devices that are having issues. Now the arc and sub are dropping out, but play:1 is connected.Whenever trying to play something from the Sonos app, it just doesn’t work, it says it starts playing but nothing happens then the devices drop out of the app to just suddenly reappear.I only have two neighbouring SSIDs at channel 11, so I’ve tried channel 1-6 for the wifi, I’ve tried creating an ssid without wpa2, 2.4Ghz only, factory resetting everything then rejoining the devices to the new SSID I’ve created. But nothing seems to help, both arc and sub are disconnecting from the app frequently and AirPlay is not w

In an effort to get Music Library working the way it seems to for other people, i decided to remove and re-install he app rather than upgrade.  I removed the apps from my iPhone and iPad, and laptop and lest it “rest” for a few days before installing.   When I installed the new app I was surprised to see it knew where my library was (on my local NAS). How?  And how can I remove it so that I can truly reset it with nothing hanging over into the new installation?

Im trying to use a cable with stereo connector on one end and optical on the other to connect my Sonos 5 to my LG TV

I have a setup which includes a stereo pair of Play:1’s (“TV Room”), a Play:3 (“Foyer”) connected via ethernet to a Google Nest wifi point, and a Play:5 (“Kitchen”). I can play an album from YouTube Music across all devices, but *not* one that I’ve uploaded to YouTube Music. I’m actually unable to even search across YouTube Music “Library” in the Sonos app when connected to that Kitchen device (I can find the album in the desktop Sonos app, and play it from there). The Play:5 shows up in the app, and I can adjust it (toggle the status light, raise or lower the volume on the device or in the app) but it does not play any audio when I try to play an album that I’ve uploaded to YTM. Here is the Network Matrix from the debug menu at http://192.168.86.210:1400/support/review Any ideas what’s going on?

Continuing problems with Sonos For a number of weeks now the software on my laptop is showing as an update available but repeated efforts just show ‘The Sonos controller failed to install. The rest of the update cannot continue’I’m becoming increasingly frustrated after spending a small fortune on Sonos speakers, subs etc. Any help would be appreciated. 

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song. The same goes for artist radio on tidal it will only play the first song you pick. Previos Sonos app would automatically play each song one after the other. This is something I use all the time. I opened this same complaint back in May/June and there has still not been a fix or an answer other than a workaround to cast from inside of tidal. Unfortunately that work around does not always work.  How hard is it to fix artist radio to play as a queue instead of just the first song???

Sonos move 1 not working. All lights are off, it’s playing with a bass sound, tried factory reset and now not working at all. Help please  it’s been a brilliant speaker up until now 

Hi, after finally setting up my new Beam 2 using the Sonos app on a Samsung S24 (painful to say the least) I sat down to enjoy a few Atmos movies.All seems reasonably OK but I’m not overly happy about two things:The loudness variation between different apps (Disney, Netflix, Amazon, Apple etc) is massive when switching from one app to another or between apps and terrestrial sources; We’re forever having to amend the volume settings. Is there anyway to maintain the same sound level no matter what the source? Similarly, when watching a movie we experience silent lows where we can hardly hear what anyone is saying to incredible highs where we have to turn down the volume. The variance is massive and results in almost non-stop volume alterations.Are these common issues with Sonos soundbars? I can’t see any setting in the app that maintains a level volume setting and the Samsung TV’s volume management setting is disabled as it expects the sound source to manage this.

When using the Sonos app almost every time I open it I look at system settting and it will tell me some of my speakers (my paired 5’s) are on a “different network”. We only have one network at home. So then I have to close and reopen the app a number of times and eventually after a seemingly random and always different period  the 5’s will show up on the network. But only one will play. Eventally the other one will kick in..maybe 3 or 4  minutes later. There are a multitude of other issues that also prevent me just playing music on my multiple Sonos components as and when I want. It’s always a hassle and has ruined a number of evenings where we have guests and I’m fiddling around trying to get Sonos to work. Invariably these guests decide Sonos is not for them.Tried calling the support line but I’m not willing to sit on hold for 40 plus minutes.I think I am at the stage of putting the whole system up for sale. I have seen no improvement over the last few months, other than volume contr

I can’t seem to get this lousy app to work on my iPhone 18.1. Always ask me to set up my network time after time. I’ve been using the Orto app to run my system.  I also use my older iPad to run the system. In this day and age, why can’t a company like Sonos not get this right? I will never recommend Sonos to anyone ever again. Hello Bose. 

“Sign in as the System Owner to see context”. A minor annoyance but the old App was still better.   This happens every morning with the new App.  Sonos, go back to the drawing board!