Hey ​@cmgillett, welcome to the Sonos Community!

I’ve marked this thread as a feature request and forwarded it to the appropriate teams for consideration.

Thank you for the post and feedback!

Thank you Sotiris! I will note I’ve found that when using it with my tv and swapping between my arc the volume does go low enough. It’s when connecting to other devices like my iphone that the volume threshold is very different. 

Tried my Ace as a nap improver/noise cancelation, instead of my usual Play 5 as the spouse was being noisy, and Bluetooth Amazon Music was a good bit too loud at minimum. For more normal music listening, which I hadn't realized, I'm often on the lowest click too.

I'll try to remember to check out music sound levels from the TV, something I don't often do.

Look how many complaints there are about this issue…

I am able to resolve this issue in Android by doing the following:

-Enable Developer Options in System Settings

-Disable Absolute Volume. This prevents syncing the system volume with the device Bluetooth volume.

-Set the system media volume to about 50%.

-Adjust volume on the Sonos Ace to comfortable listening level.

Although this method does allow you to achieve a much wider range of volume control on the Ace, it is not really a solution. Firstly, I don’t know if you can achieve this on iOS. Secondly, every other headset I have used such as Pixel Buds Pro, Sony MX series, Microsoft Surface, etc is able to achieve full range of volume control without having to access hidden settings. There seems to be something different with how Sonos is utilizing volume control because it seems to be obeying the output level of the built in phone speakers rather than its own volume range.

Fix this simple issue. We paid $400 for these headphones and can’t listen to music at a low comfortable listening level. This is ridiculous at this point. I have never had such an issue with headphones before.