Already asked on the forums. 

Already asked but cannot ask again to make them to pay an attention on it? Has the issue been fixed? What’s your point by sending me that link? 

Common courtesy suggests you search to see if a question has already been asked and answered before posting. If, on the other hand, you already know the answer, don’t post it as a question. 

The other post includes a response from a Sonos rep, which I thought you’d find helpful. 

The issue is unlikely to be fixed within your return window. 

Sonos seems to claim this was fixed in an update but that is not true..I have updated the Ace but they are still way too loud at minimum setting 

https://en.community.sonos.com/portable%2Dspeakers%2D229130/potential%2Dbug%2Dsonos%2Dace%2Dstarting%2Dvolume%2Da%2Dbit%2Dhigh%2D6896987

I just updated my Ace. It’s still the same. Nothing was changed. It’s still way too loud at minimum setting. So Annoying.