Get help and assistance with your Sonos system

It is still not possible to play “Artist Radio” song lists on Tidal when using Sonos’ iOS app. When will this be fixed?  It’s been more than 4 months without this basic feature!

Hey, I live in an apartment and have 2 different rooms that i usually pair anytime i want to listen to music.PC Speaker: IKEA SymfoniskLiving room: beam + sub mini + 2x one sl Whats tedious and unnecessary:I cant choose to play on everything directly from Spotify, i have to pair them first I want the IKEA Symfonisk speaker to play at roughly 75% of the volume of my living room. So i typically set it to 30, and the living room to 40. Whats wrong is the volume control, if i raise the volume of everything it doesnt take the volume ratio into consideration, eventually ill end up with living room at 60 and pc speaker at 50. Why???? How does this makes sense? I cant think of a single scenario where i would like it to function like this…Hope you can bring an update to at least fix the volume control or add an option to lock the volume ratio between rooms. 

After  a factory reset of 4 speakers, an update, and connection successful I  get an error message          " Unable to connect Try again later” for those 4 speakers but speakers I did not do a factory reset or software update are playing. I cannot add the other 4 speakers

I see there's a new CEO, but after once again getting the "No products found" screen even WHILE music is streaming on my Sonos Five through the mobile app, I'm giving up. I'm going to give the Sonos Five to my teenaged son to connect to his turntable, and I'm going to stream music through my Roku Streambar. That's right, I'm going to listen through a Roku device rather than the $500+ Sonos Five, because I cannot stand reconnecting my phone and the Five several times a week. The Sonos Ace look amazing, and I'm sure I'd potentially get a lot of use out of them on the commuter train I take to/from work, but there's no way I'm going to chance not being able to connect to the headphones. Life's too short for "no products found."

Hi, Can anyone help with authentication of a 2nd hand product please? Thanks

Can anyone help. Amazon music randomly stops working and comes up with the message 'no content available'. It's happening more often now since the latest update. 13/01/2025. 

Hello everyone! I’m new to the community forum, so sincere apologies if this conversation is being repeated.Jumped on the Sonos band wagon for the Ultra, as in my mind it could only be better than the ARC, even if incremental — so far I’m struggling with the sound, all I’m getting is, very tinny, hollow vocals and lacking any refined mids, they are non existent as far as i’m concerned. It’s all a bit of a incohesive sound combined with Sub Gen3…could this be down to the mini integrated sub robbing some of the lower frequency from the crossover?I have tried all the required configurations as per Sonos, but it’s still coming up short for a £1000 upgrade.Solo, it’s okay-ish, but still very bright, hollow and tinny on the vocals (notable with actors that have deep vocals), it’s not a well rounded sound...two words, “no weight”. This was the very reason I sort to upgrade, for vocal projection on movies, because if there was one fix for the ARC it would

I have just purchased a Sonos Ray. When I set the output of my tv to audio system, trying to adjust the volume the onscreen display increases or decreases the number but the sound level doesn’t change when using my tv remote. What am I not doing?

Hi, I have 2 Sonos speakers and a sound bar. Just had a new Internet provider and have managed to install one of the speakers to the internet. However can’t see from the App how to reinstall the other two as a Group. I’m sure it’s straightforward if you know!Cheers Roger 

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

I have a Sonos Beam in my lounge, and a Play:3 in my kitchen.The two rooms are remote from the router (and there are thick walls between them all, so I have cabled into the two rooms from the router, and fed both cables into switches.From the switches I have then cabled into a TV and a Sky Q box in each room, and also cabled into the Sonos Products in each room. They are therefore all on the same SSID by hard wire.To allow me to have wifi in the lounge and kitchen, I have a TPlink access point in each room, which have been”cloned” with the same SSID.I have no problem walking between the three rooms with my I-phone, and wifi is automatically picked up in each room, with only one network showing available in each room (same SSID)However, when I run the Sonos app, and move from room to room, the total system is not shown; only each product in that room. I spent a long time on the phone with support, deleting and setting up a whole new system, but it d

I received a dused Zoneplayer S5 and can’t get it to work.  I got the S1 app but the player is not seen by the app.  The power seems to be intermittent, the light comes on and then disappears.  Should I try to reset it? But how?

Music service audio stops or skips

We have a Sonos sound system that has six amps which power speaker zones around our house.  For some reason, the speakers on one of the zones randomly disconnects from Sonos on occasion and we have to wait a while for Sonos to recognize it again before we can use them.Anyone know why this might be happening?

some years ago one of the bands I follow released their albums with a remaster and it comes in 5.1 surround I want to make the most of my blue ray player here and set it up once in a while to play thesei have an older play bar connected to the tv the blue ray player is attached to then I can add my sub mini and the pair of Play 1’s I have - I assume it would be Playbar - centreSub mini - subwoofer Play 1’s - rear channels am I right in thinking Sonos will just auto adjust the 5.1 surround to meet what it has ? 

Hi Very similar to this thread:  If I use the iPhone app, search for “Easy Hits” and filter by Apple Music, I see a playlist called Easy Hits. The icon is a tea cup. All well and good.If I go to music.apple.com, search for “Easy Hits”, I see a playlist called Easy Hits. The icon is a tea cup. All well and good.If I use play.sonos.com and search for “Easy Hits” I see two folder icons, “Recently Added” and “Apple Music Playlists”. BOTH ARE EMPTY.If I use the legacy Windows app, I also get no results. EMPTY.So a total lack of consistency across the Sonos platform.I have “reauthorised”.  

I am looking into buying the Era 300 to put on my book shelf and in the past I received complaints about the bass vibrating to much for neighbors.I was wondering if I can flip it upside down and use the mounting holes on the bottom to hang the speaker from the bottom of the shelf using a cord to avoid the vibration on the counter.Will it sound the same if I flip it upside down? 

After todays iOS update suddenly one of my SONOS Play 1 are unable to update.  I tried multiple times, same error. Disconnecting my entire SONOS system and resetting my home network, that didn’t help.  tried to downgrade the speaker to S1, but also here an error occurred.  Troels hardwiring it to the router, same issue.  Any good advice? I’m starting to think there is something wrong with the speaker, but I’m 99% sure it worked this morning before I updated the App. I know for a fact it worked last night. 

Hi, the Era 300s are coming soon and I think I'll connect them as Surround to my Beam 2 and the Sub mini. Only now I have the Era 100s as surround and I'd like to keep them in Stereo. I realized that I have to remove them and then pair them in stereo. And I think I also have to see as if they were in another room otherwise the Era 300s won't go into atmos. How do I do it all? Thanks. Andrea

Hello, Our power went out two days ago, and I’m not sure if it’s related, but I noticed yesterday that all of our previously created alarms were deleted from the Sonos app. I set a new one last night and it didn’t go off today. Looking in the Sonos app the alarm has been deleted.  

Sonos CONNECT: Cet équipement ( acheté il y a plus de 10 ans) est détecté par l’application, mais il n’est pas ou plus  possible de l’enregistrer. Moderator Edit - Translation by Google:Sonos CONNECT: This equipment (purchased more than 10 years ago) is detected by the application, but it is no longer possible to register it.

comment mettre une playlists Deezer ? Moderator Edit: Google Translate-how to add a Deezer playlist?

I connected by Bluetooth Ace to our Sony smart TV.  Excellent sound no lip sync problem.  To get to iPad I shut Ace off, turn iPad blue tooth on and Ace back on to listen to music.  How can I get back to listen TV without going into TV settings?

I have spent £thousands on Sonos equipment in my house over the years. I was virtually an ambassador for the brand. The last year, however, has been a total disaster since the new App was released and I have finally given up.After months of effort and re-setting I have devastatingly accepted that my surround sound speaker system can only be used by, and for, tv. It can’t be controlled at all via the Sonos App and neither will it play any music via my Spotify account via the Sonos App. My other non-tv speakers ((just under £1k worth) in separate rooms have effectively been rendered useless as I can’t play any music on them. My Roam and Move only work if I change to Bluetooth so as to bypass the Sonos App in its entirety.Nothing short of a disgrace and a scandal. No proper communication and no prospect or timeline for full rectification. I’m amazed that major stores are still selling Sonos and I’ve told all my friends to avoid it like the plague. In due course I will sel

I have the latest 16.4.4 versions on the Sonos components,the latest Android App , the latest IOS app  and the latest Windows App installed. Are you aware the compilation album fragmentation issue is still present on all of these and are Sonos working on it?  I am confused as some posts claim the issue is fixed yet many others state that the problem still exists. I’d like some clarity on whether Sonos acknowledge the issue and are working on it