Get help and assistance with your Sonos system

When I connect a Bluetooth device to my arc ultra speaker, after about 5 to 10 seconds it kicks it off and goes back to the arc ultra speaker. I’ve tried many  times, have been not successful a few. It seems random. What do I need to do to keep my Bluetooth device which is a headphone to stay until I exit it myself.

I was actually able to cast Dolby Atmos to Sonos via the Hi-Fi Cast app. But the weird thing is, the Dolby Atmos indicator doesn't show up in the "Sources" section of the Sonos app.So my question is, when I cast Dolby Atmos to Sonos via the Hi-Fi Cast app, does it cast the Dolby Atmos audio downmixed to stereo?

I've verified that I can stream Dolby Atmos through Apple Music on the Sonos app. Does Plex on the Sonos app work as well?

Bonjour,Depuis les dernières mises à jour des contrôleurs pour mon Sonos Move 1 j'ai des gros souci de décalage entre mon PC (streaming avec Qobuz) et mon enceinte.Cela n'était pas le cas auparavant, ni avec mon iMac ni avec mon PC. Le son sur le Sonos démarre parfois plusieurs secondes après avoir lancé une piste musicale, c’est vraiment pénible.Et ce problème ne concerne que mon Sonos Move 1 car j'ai essayé le streaming bluetooth depuis mon PC avec d'autres enceintes (Philips BT-100 ou JBL Boombox) et il n'y a absolument aucun problème.Donc, ce n'est pas un problème avec le bluetooth de mon ordinateur.Pourriez-vous m'apporter une solution? Car c'est vraiment frustrant qu’une enceinte aussi chère que le Sonos Move 1 ne puisse pas répondre avec un minimum de réactivité maintenant.Merci d’avance. Moderator Edit - Translation by Google:Hello,Since the latest controller updates for my Sonos Move 1, I've been having major issues with lag between my PC (streaming with Qobuz) and my speaker.

Music Library problem finally solved…… (for me)First of all, originally I couldn’t access my Music Library at all. I managed to solve this but then had the problem that once I could see my Music Library in the SONOS app (iPhone and desktop), it was showing as empty ie no music.If you can’t even access your music library at all then read this article, it might help but read the rest of my comments first:  Adding a Music Library share | Sonos CommunityIf you need help creating a local account on your PC, this will help: How to create a Local account in Windows 11 - Microsoft CommunityIf you then have your Music Library showing but it’s empty (ie no songs, albums etc,,,) then this is what I did.My original music library was in my OneDrive folder under \Music\Music Library. This was shared through a local account I created named SONOS. Through this I could add and see my ‘Music Library’ in the SONOS app but it was empty ie no songs, albums etc.. showing. Sharing OneDrive, the Music folder

Hi everyone I’ve recently brought a symfonisk I’m pretty sure it’s generation 2 I’m using the sonos app but it keeps telling me to log in although I’m already logged in, I’m trying to add Spotify to my account has anyone got any suggestions? 

Roam won’t respond to power button, nor does it show the red light at the base when plugged in. Any ideas?

Custom streams are still extremely difficult to manage.One can add custom streams to the TuneIn library via the TuneIn app. These then show up inside the Sonos TuneIn ‘New’ Service. From there, those streams can in turn be added to Sonos favorites. However, unlike the old interface from the ‘Pre-Update’ Sonos App, there’s now no way to assign a friendly name to custom streams.Is anyone aware of a way to do this, or is it scheduled to be fixed? This was functionality we had before that has now been removed and degraded.

Hi. My sub will not stay connected to my playbar? it connect and play fine with the rest of my Sonos speakers? please help  best regards Kasper Mønsted 

I want to create an alarm not based on time (e.g. 3 min or 4 min). I want the alarm to be a single song and once the song ends then the alarm stops. 

We were five days without power.i tried to turn it on yesterday. Both speaker power up but I had issues getting them to show up on app.one speaker Play1 is now showing consistently.but our main speaker Play 5 : 2nd generation comes and goes and now is not showing on app. But it is playing a radio station. So it is playing.i do not know what to do to get it to connect to the app. my frustrations are super high. Love the speaker, hating the system 

Products that are pure white or black do not give designers much to work with in most homes. Would like to see more attention paid to colorway aesthetics. A soundbar does not have to look so generic and unattractive. Perhaps a two-tone Arc Ultra in silver and gunmetal grey.

I’ve been using the same setup for over 7 years—Playbar, Sub, and Play:1s for surround sound—without any issues. Suddenly, I can no longer connect my Play:1s or Sub to the Playbar for surround sound. Even when they briefly show as connected, they disconnect within a few minutes, and I’m forced to reset them. Oddly, each speaker works fine on its own, just not as part of the surround setup.Not sure what is going on   Any help would be appreciated  

Can I get a radio station from Italy from the US?

Messages from MacOS App:searching fir your sonos system…...we need to get Sonos updated and then no updates needed, cant connect to controller.I have followed all of the support advice i.e. Sonos OS, checked / set firewall and privacy and security settings, restarted etc.Im running S2 16.5 on MacOS Sequoia 15.2 

I currently pay for Apple Music. In the middle of the album today I heard an announcer tell me what song I was listing to and it was from Apple Music.  I run the Sonos app on my phone then search up the album on Sonos using Apple Music service that is linked.  Why would Sonos ruin the experience with an ad? Who is that ad for?   Apple clearly didn’t do it because I’m paying for it already. Has this happened to anyone else?  If Sonos did it. Stop? 

Connection with my Fritz!Box Mediaserver doesn’ work. Has somebody experience with setup?

when i try to add path it wont accept. How can i identify the correct path name?

I have a CD player connected via Line in to a brand new era 100. I have several speakers around the house and when I play the CDs Sonos keeps removing speakers from the group and only playing from where the line in is connected. Is this a known thing?

Hi,I have 2 Amp's tot support my surround setup. Once the Amp that is connected to the rear speakers is set to act as the surround set I'm not able to use them as a separate room, both Amp's are assigned tot the same room, playing the same music…Can I keep the rear and front Amp separated? So they can play independent from each other while not using them in the surround TV setup?ThanksGG 

Pretty often I have to unplug my Beam gen 2 and reboot it for voices to be normal.When I turn on my LG OLED, Apple TV and Beam the voices/sounds are pretty often more bass and deep (thus distorted and not the correct voices of actors etc). If I unplug everything it usually goes back to normal. The issue has becoming more and more frequent. Any ideas?

Hi,can’t read my old (previous Sonos app) playlists.can’t create new playlists.New app is really insane ! any solution or update please?best regards christophe

I have bought a faulty sonos roam in the hope of fixing it.It seems the nand chip has got a small burn mark on it.Not sure it could be replaced as I'm sure it would need to be programmed. What are the hope of me getting a replacement main board from anyone. TIAPaul

I have this device from CORSAHD: https://a.co/d/5o6AZirIt works great with my bedroom LG TV that does not have eArc and my Sonos Arc. It also has four HDMI In ports so you don’t need a separate splitter like you do with the Arcana. Lossless Dolby Atmos passes to the Arc just fine. The one issue I’m having is with any DTS-HD track. It converts every DTS-HD track to lossy DTS Surround. DTS-HD 2.0 becomes DTS Surround 2.0. DTS-HD 5.1 and 7.1 both become DTS Surround 5.1. When I tried changing my Blu-ray player from Auto to PCM, I just got stereo PCM for DTS-HD 5.1 and 7.1 tracks. I can’t find a way to get Multichannel PCM 7.1 like I can when using TV with eArc. I don’t think changing any settings on the TV should matter because I’m sending the audio directly to the Sonos Arc. The CORSAHD device should just be passing through audio, so I’m not sure why I would not get Multichannel PCM. Any ideas? 

Why is my android app Sonos app kept forgeting its system.