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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27830 Topics
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Tee49Contributor I
asked in Headphones
ace headphones will no longer charge or turn on

My headphones will not longer charge or turn on.  It hasn't even been a week.  Is there something I can do or am I totally screwed 

1452
Stanley_4
2 months ago
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waynerobertsonContributor I
asked in Speakers
Placement of Era 300

Hi AllHoping you can helpWanting to upgrade my system to new Arc, sub and 2 x Era 300sI wondering whether it is better for real spatial / surround sound to mount the Era 300s on the wall - above and behind the couch, rather than on stands close to couch? It is quite a large room - approx 12m x 7mAm thinking of putting the Era 300s on the wall behind the couch (the wall is about 3.6m behind the couch)in the photos you can see the wall - with speakers would be attached above the glass balustrade at a height of about 2.4mI am also thinking of adding an Era 100 to the room setup above the dining table. So my question - wall mount the Era 300s? Or keep them closer to the couch on stands? Thanks!! 

3146
Stanley_4
2 months ago
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KB17435Contributor I
asked in Controllers and Music services
total loss of system after reloading new sonos app

I couldn’t get Sonos to stop playing pandora. After unplugging everything it would resume pandora even though I had paused on the app. I deleted Sonos and pandora apps to get it to stop.  After reloading the Sonos app, it can’t find my products , even though when you first go to settings you see all my products for about 1 second until it says no products found.   I could not get it load, said it was not compatible with sonos2. I reloaded original Sonos 1 app. It only loaded one product, a gen 1 play 5. Then, it told me that my play 1s are not compatible with Sonos 1. This after Sonos 2 told me not compatible.  Long and short, I only have one of eight products that will successfully pair with the system, though all will let me go through the green light/ orange light/ switch to Sonos temp WiFi , then says not compatible. Crazy part, if I go to pandora that I had to reload , it has every speaker available to me EXCEPT the play 5 that Sonos let me load. I can only use them with pandora a

1076
K
2 months ago
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DoozieContributor I
asked in Components and Architectural
Having to re-join systems in different locations.

I have sonos systems in two different internet locations/houses. Prior to the update, my app would identify my system automatically. Now I have to re-join a system when I change locations. Is this something that others are experiencing or is being or has been addressed? I also have serious lag when using volume controls but looks like others have posted about that already.  

403
I
2 months ago
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Sue PadillaContributor II
posted in Speakers
Latest update has again made my system unable to connect speakers reliably

I spent HOURS getting my older sonos speakers set up (after being advised to by newer ones - no thank you since we have 5 speakers around the house) which were working perfectly. After the last app update I had to re-setup all of them (like from factory rest). All connect (not reliably) and one in particular say it’s been made available to the group but I cannot see it at all. I’ve done a factory reset 3x. It’s time consuming and very frustrating. 

200
S
2 months ago
almazri
almazriProminent Collaborator I
posted in Controllers and Music services
Spence: S2 isn’t coming back

https://www.theverge.com/2024/8/20/24224754/sonos-ceo-old-s2-app-re-release-cant-be  

23914
almazri
2 months ago
A
Andy44516Contributor II
asked in Controllers and Music services
cannot find line-in option under my sources in app

I have era 300 speakers, the Sonos cable for connecting a record player, and a record player with built in speakers (and therefore a pre-amp). When I connect the line out from the record player to the era 300 via the Sonos cable, I get no sound and I can’t find the line-out option in the app. My only source is showing as TV. What am I doing wrong? My era 300s are set up as surrounds rather than a stereo pair if that helps.thanks, Andy

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G
2 months ago
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SbuyleContributor I
asked in Controllers and Music services
Phone sound won’t play through sonos when connected via Airplay

I can play music through my Sonos via Airplay just fine as long as I’m using Apple Music or SoundCloud. But if I want to play something off my iPhone like a video from my photos app or a video from tik tok nothing comes out of the Sonos. I’m using Sonos One and Play:1 speakers. 

893
S
2 months ago
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Classical LoverContributor I
asked in Controllers and Music services
no play button

It is Aug 21, 2024. Since May I lost the PLAY button for a any folder or album. I inquired previously and the chat tech stated this would be fixed in an update. This problem persists after two updates since my inquiry. Is the issue going to be addressed soon? If I want to play music in a folder or album it can only be done using the app on my pc but not on my android phone or tablet. On my phone or tablet I can only play one track at a time.Also, as noted by many others, I have not been successful adding my music library to sonos. I followed sonos directions and tried many suggested approaches without success. These are basic functions for any music player. A big investment in speakers throughout my home and there is no way to play my music.

110
C
2 months ago
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jtwalt1997Contributor I
asked in Advanced setups
TV wall with Jtech hooking up Sonos Arc and Amp

I just installed a Tv wall.  I have 4 - 65” tv’s connected to my Jtech Video Wall Controller.  I am a novice when it comes to these things.  Not sure how to connect my Sonos Arc and Amp to the video wall controller.  Can anyone help?

101
Airgetlam
2 months ago
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Beastment999Contributor I
asked in Home theater
Optic to e-arc converter

Good morning,I have a set up with my TV of a Playbar, Sub and two Play:1. This was connect to my LG tv via the optic cable and had no issues.However, the TV developed a fault and I had to get a new one. I decided to go fo a Hisense tv, it has all the connections I need. But the Playbar will now not work with the tv. I’ve tried every setting I can and even reset the playbar to configure again. It recognises its connected to the TV but thats as far as it goes. Someone has mentioned a convertor for the optic to e-arc. Is this a thing or am I missing something simple? Thanks in advance for any advice.

513
BMF
2 months ago
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guestkjContributor I
asked in Home theater
Playbar will not factory reset

Cannot get the playbar to factory reset… have tried holding down the play/pause + volume-up buttons when applying power, and light only flashes white (does not turn orange or green).

230
G
2 months ago
A
alnstark777Contributor I
posted in Home theater
Sonos AMP and Beam 2 and passive subwoofer/speakers

Hi everyone, I am considering getting a Sonos AMP to work with my existing Beam (Gen 2) soundbar and would like to clarify my intended setup.Question 1: Is it possible to connect all of the following to the Sonos AMP?Beam (Gen 2) One passive subwoofer Two passive speakersIf not, is it possible to connect the Sonos AMP with the passive subwoofer and the Beam (Gen 2)?

331
Jamie A
2 months ago
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Welshmark64Contributor I
asked in Controllers and Music services
unable to accept terms on use on Sonos App on iphone

Brand new user to Sonos. Downloaded the Sonos App to iPhone but was unable to use, as the button to accept terms of use button is greyed out. Have then downloaded Sonos App to iPad and been able to accept terms of use there and get started using new Sonos Roam. This is not ideal as wish to be able to use Sonos Roam when out of range of Wi-Fi in garden. Can anyone suggest fix to get the Sonos App working on iPhone so I can actually roam using my speaker. I have already checked/tried:Checking I am on latest version of IOS  Updating App by deleting and reinstalling  Deleting App rebooting iphone and reinstalling App 

119122
C
2 months ago
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cuseman03Contributor I
asked in Components and Architectural
Sonos Amp to outdoor speakers

I know people have posted about this but there doesn’t seem to be a real clear answer.  I have a sonos amp in my basement.  I have an outdoor project that is not ARC or E-ARC.  From what I have found there is still a way to get my outdoor projector to play out of my B&W outdoor speakers.  Something along the lines Amazon firestick in HDMI audio extractor extractor into HDMI to optical sonos adapter and then on the other end HDMI into my amp? Also, I plan to use an outdoor weatherproof box because the distance from my outside to my amp would need about a 75 ft HDMI cable.  I want to have a splitter so I can run two shorter cords.  

100
C
2 months ago
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io360Contributor I
asked in Controllers and Music services
New Sonos App is sooooo slow. Literally unusable. When will this be rectified?

When will this be rectified? Its incredibly frustrating to know this is a no brainier rollback situation. The new app was obviously not tested correctly and is a major downgrade for usability and customer experience. Based on the feedback being received in this forum the question is When will this be fixed?

3758
Y
2 months ago
Palco
PalcoContributor I
asked in Controllers and Music services
Sonos app + Samsung phone

Hello,Why doesn't the application show the alarm clock and sleep timer item on the Samsung S23+ (Android) phone?For Motorola Edge 30 Neo (Android), these items are displayed...Is it the app or Samsung's fault?Thanks P.

924
Corry P
2 months ago
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DadansmusicContributor I
asked in Speakers
Sub gen1, won’t connect

My Sub gen1 won’t connect 

272
N
2 months ago
MoPac
MoPacChromatic Producer II
posted in Home theater
No TV sound from Arc.

 Turned on the TV this morning, no sound from Arc. Pressed TV on IOS app and got volume control but still no sound.  Diagnostics sent.  Would like IP:1400/reboot back.  Getting too old to do the hands ‘N’ knees unplug. Some time back this was a common occurrence.  Lately though it’s been better until today.

243
T
2 months ago
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PleaseFixItContributor I
asked in Speakers
Sony PS-LX310BT Turntable and Five

Had the turntable connected to my old Play 5 and it played perfectly across all my Sonos speakers around the house with crystal clear quality.  Upgraded to the new Sonos Five 2nd gen and connect the turntable.  Now all I get is broken audio and rumbling speakers.  I replaced the 3.5mm cable connecting the turntable to the Five thinking that may be the issue, but it wasn’t.  Changed the source level, audio delay for the line in as well as the low, medium and high output on the back of the turntable. All changes didn’t not solve the issue.  Any help getting me back up and running would be greatly appreciated. 

1139
P
2 months ago
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GrummefarContributor I
posted in Speakers
My Sonos Arc keeps “disappering” and then coming back

I’m having a lot of trouble since the new app just like a lot of you guys. I’m though having a problem where my Arc keeps disappearing in from the system. First sign is that I can’t find it under Airplay. When I open the Sonos app I’m meet with the message seen in the picture (system found and Arc and asks if I want to set up). If I then wait a few minutes the Arc completely by it self comes back to the system. Anyone else had this problem?

110
G
2 months ago
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Devin_2Avid Contributor I
asked in Speakers
cant connect to speakers after WiFi update

I got a new WiFi router so I had to update all my Sonos products.  I had to do an factory reset and all each product.  This worked yesterday and it was working fine.  I woke up this morning and the Sonos app can no longer find my system.  It is literally playing right now but I can connect or pause it.  My wife is able to connect.  I uninstalled the app on my phone and reinstalled and still no luck.  What a. I supposed to do here 

924
D
2 months ago
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Badger in SpainContributor I
asked in Speakers
where to place my Sonos

Advice please. I have a Beam 2 and 2 x One SL’s in my living room, which I use for TV and music. I am about to take possession of 2 x Era 100’s for my conservatory, just for music.  I would like comments on whether to put the Era 100’s in my conservatory, as my original plan, or put the 2 Ones there and bring the Eras’ into the living room with the beam.  Thank you 😎

14118
B
2 months ago
Yellowvette03
Yellowvette03Contributor I
asked in Advanced setups
DNS Changes Router level break SONOS APP?

Hi,    Anyone experience any changes withthier APP and System just by changing DNS in router? I basically changed out Spectrums DNS to Cloudflare and it killed the functionality of my app and system.Thoughts?Thx 

20212
F
2 months ago
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dclaywilsonContributor I
asked in Components and Architectural
Connecting Phono / Turntable to Existing Port on 5.1 system Already using TV

My current setup: den with TV → Ethernet to Port input → RCA output to 5.1 receiver DVD input2 other Sonos Amps running various other speakers, and 1 Arc soundbar (on a different room’s TV) on my household Sonos ecosystem.  I have the den TV connected to the Port to enable TV sound over all Speakers throughout the house. My question is can I add a Phono / turntable to the existing Port using RCA, thereby connecting into the 5.1 receiver and integrating into the Sonos system? I would essentially have 2 inputs into the Port that way.Or would the better solution be to remove the den TV ethernet connection to Port, connect the Phono into the input side of the Port using RCA, and then when I want whole-house TV sound, utilize the soundbar from the other room’s TV?  My den TV’s picture is not always sync’d with other rooms TV’s so I’d prefer to keep it as the main source of Sonos TV whole-house sound if possible, because it is most likely the TV that we will be watching.

789
106rallye
2 months ago
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