Get help and assistance with your Sonos system

My system is never found.  I have multiple rooms with Speakers, soundbar, sub and receiver.  It’s so unstable it’s shocking.  Wifi is strong.  There are no issues with connection and proximity to the router.  What can i do???    

I’ve seen similar problems in other topics but not this exact problem. My Roam is blinking white, I hold the power button down and it goes to solid orange then after a few seconds right back to blinking white. Honestly this thing has been a piece of crap right out of the box, problems connecting it as a bluetooth speaker as well. It’s past warranty now and Sonos will give me a 40% discount on a new one, whoopie. Maybe someone else has been able to troubleshoot this same problem. Sonos support wasn’t able to. If I can’t get it to work it’s going to get the sledgehammer treatment which at least will feel good for a few minutes but I’d like to save the speaker if anyone can help! 

I wanted to share my deeply frustrating experience with Sonos in the hope that others are aware of the declining product quality and customer service.On January 9, 2025, I purchased a refurbished Sonos Amp directly from sonos.com. As a long-time Sonos customer, I was initially pleased with the fast delivery and easy setup. However, within hours, issues began:The Amp glitched with a digital loop (like a stuck CD), requiring a factory reset. An hour later, it blasted a loud squeal at full volume, forcing me to pull the power plug.Concerned, I immediately contacted Sonos support to request a replacement, but instead of offering one, they asked me to reset and retest the faulty unit—a risk I wasn’t willing to take with my speakers. After a week of back-and-forth, Sonos finally agreed to a replacement, but their merchant payment system failed, preventing me from using their advanced exchange service. After another week, I reluctantly agreed to a standard return, which then got stuck at cust

Am facing error 30 on an update to Sonos sub mini.i tried all steps mentioned( getting close to router , restarted my device and router , connected mini with cable to router ) . But still facing error .I reset my sub mini, now unable to add - as the last step it is checking for update and going for error 30.how can I overcome this issue.   

Well I see SONOS promoting the ace headphones with £100 off.So I go to buy them then up pops a 30% discount trading in an old bit of kit which takes it to £314I then find on line retailers are selling without discount them at £299. I immediately cancel the order citing misleading discounts and trade ins,Nope doesn't get cancelled arrives via UPS, three attempts to get the proper label and collection a the carrier is forty miles away for drop off. Booked collection for last Tuesday of course no showOh and then the return isn't even  this country Poland so I get a customs declaration for value of £62 that's how much you are being ripped off, I had just about had it with them after months of problems with the disaster software upgrade.Dragging on for weeks and all the time have my money  

I want to play my music from my desktop, the desktop is connected with Serviio

Hi.  I normally kept my One SL volume pretty low, about 10 or 11 on the slider scale.  Now I have to turn up to 30 or 40 for the same sound level.  Was there a change to the software volume levels?  I’m worried the volume will return to previous levels and the sound will be really loud.Thanks,JK 

Buenos días, estoy muy decepcionado por Sonos. He comprado hace años, play 1 play 5, boost, sub, que podía controlar con la app sonos 1. Hace poco he comprado para la TV, Arc. Este funciona con la app sonos 2.  Entonces no consigo de tener todo el sistema conectado con una sola app. Realmente es una lástima, porque he invertido en sonos por su flexibilidad… además desde que he cargado la app sonos 2, no consigo tener el control de mis altavoces y 1, 5, y sub)… en síntesis he perdido en com¡trol de mis sonos. Me podréis explicar, paso por paso cómo conseguir de juntar todos mis altavoces? Moderator edit:Google Translate-Good morning, I am very disappointed with Sonos. Years ago I bought a Play 1, Play 5, Boost and Sub, which I could control with the Sonos 1 app. Recently I bought an Arc for my TV. This works with the Sonos 2 app. So I can't connect the whole system with just one app. It's a real shame, because I invested in Sonos for its flexibility... also, since I downloaded the Sonos

I have an Arc and I am logged in, but the app is still asking me to log in as system manager.How to do that?

I raised a similar issue before but no response from sonos at all. Are you guys listening? Teams calling is horrible. All the background noise is passend through to the People in my calls and I am regularly muted because of thuis. Please fix or explain how I can fix thuis with my settings or at least reply that you acknowlegde thuis issue and can reproduce the observation. Have some decency to value the feedback. Thank you

I’m so sick of this, but how in the world is the Volume Control still so laggy????  Volume control has a total mind of it’s own.  I just blew my in-laws out of the room because all the sudden my volume went to 11 (yes - Spinal Tap reference).  COME ON, fix the basics. Volume Control = SUCKS! Speaker Selection = SUCKS!This is what I paid for, simple home audio.  It used to be simple when I started purchasing Sonos 10+ years ago.  Now, a decade later (and me investing thousands and thousands of dollars of hardware), I have a system that works about as well as what you would expect a $19.99 speaker from the local drug store to work.  COME ON SONOS - FIX THIS ALREADY.

I added a projector in my living room where I have a TV and Arc Ultra setup.  When using my projector I want to get sound to my arc and the only thing I can get to work is through an AV Receiver.  I have my projector to AV unit along with media devices and then using Bluetooth to connect to my Arc.  The issue I am having is volume limitations.  I have looked and searched for any answers as to why it is so quiet. Any help is greatly appreciated! 

One of my three Play1 speakers has started to misbehave. It only wants to be solo.All efforts to group it with another Sonos speaker gives me “unable to connect to device. try again later".The system is several years old.  Other than a recent Roam2 addition. Why has one speaker gone weird?Tried so far: -Power off & on.System updates treble checked.Most recently I switched the troublesome speaker from Sonosnet Wireless to Wired

Approximately once a day, the app prompts me to sign in.With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

Can I hard wire connect two audio sources simultaneously, such as a turntable and a CD or other audio player, to Amp? Amp only has one line in option and I hate the idea of plugging and unplugging every time. And I'm too cheap to buy two amps. Or even an amp and Port.My first thought would be to use amp for one input and use one of my Era100s for another, which would then stream to all of my aero 100s and move simultaneously. Would this be the best avenue or is there another? An audio input switcher or splitter? Would prefer not to use Bluetooth. 

Buenos días.Tengo el siguiente problema. Cuando empiezo a reproducir audio en el altavoz ERA 100, suena correctamente, pero cuando quiero compartir a la vez ese mismo audio en un ONE ubicado en otra sala, no suena en el ONE. Sin embargo si lo hago al revés, reproducir en el ONE y luego mandarlo al ERA 100, si lo hace correctamente.Es decir, no puedo compartir el audio que esta sonando primero en el ERA 100, con un altavoz ONE, pero si a la inversa. El problema es que a veces mando por bluetooth audio al ERA 100 y me gustaría compartirlo con el ONE, pero no puedo.Cual puede ser el motivo y cual la solución?Muchas gracias por vuestra ayudaSaludos Moderator edit:Google Translate- Good morning.I have the following problem. When I start playing audio on the ERA 100 speaker, it sounds correctly, but when I want to share that same audio on a ONE located in another room at the same time, it doesn't sound on the ONE. However, if I do it the other way around, playing on the ONE and then sending

I have been working with Sons Tech Support for over 2 months now and still don't have any answers. I have a play base and two play 1 that were having some connections issues so i was lead to do an update. That's when the poop hit the fan. I could not get the play base to do an update with tech support see case number: ********. I was told that this was a know issue and they don't have an eta on when they will have a fix for it. I don't want this post to get deleted so i will stop there and not share my email correspondence with you all but lets just say it was sad. Is there anyone else out there experiencing a product update or registration issue? And if so what is the product you are using and how did you get it resolved….or is my hunch right and there are thousands of us out there that just in limbo?Moderator edit: Recorded and removed case number

My Sonos Arc Ultra has its voice assistant turn on and off by its own at certain times, anyone encountered the same issue?

I have a SONY BRAVIA TV. I have the TV and soundbar setup and the sound is coming from the soundbar. The problem is that I am unable to control the soundbar volume with the TV remote. I have to control the soundbar volume with the + /- on the side of the soundbar. When attempting to adjust the volume (with the remote) it shows that volume is coming through the soundbar but does not adjust the actual volume. This process is required each time we change apps and programs. Is there an initial setting on the soundbar that I have missed (eg set the volume to 1)?Please advise. 

When will you add the Yandex.Music service in Kazakhstan?  As a citizen of the Republic of Kazakhstan, I don't care about the conflict of other countries, I just want to listen to music in hi-res. I am the owner of two Sonos Five, give me access to Yandex.Music, there is NO NEWS there, THIS IS ONLY A MUSIC STREAMING SERVICE.

I’m interested in learning about how to properly setup a VLAN for my Sonos products over Wifi for my UDM-Pro.  I’ve seen a lot of info about this - but mostly when it comes to wired Sonos.  I want to separate them via Wifi - and still be able to access them from my phone/pcs with the app.   I know it's possible to do this.  I highly suspect if I can do this it will help me isolate the Sonos devices from potential network issues in general (either them misbehaving on my network or other devices misbehaving and impacting the QoS of the Sonos systems).  Anyone have any guides/suggestions that are up to date as of Q1 2025?  I don’t want to have to resort to hacks such as running a python script or anything like that.  Seems like the UDM Pro should be able to facilitate this with basic network configurations.

I’m having trouble connecting the boost to my system

Running a Plex server on a Raspberry Pi attched to a local net. On the same net I’ve got two Sonos Speakers (Beam and Sonos One) and I have been able to add the connection to Plex in the App and sonds are seen but as soon as I try to play anything it halts. If I have a playlist Sonos run thru the list without beeing able to start playback.

Want to raise some issues because the user experience is dreadful. It was fine when we had two speakers and it was my partner who set up the account first even though they were my speakers I bought them. First thing was when I went and bought another speaker I wasn’t the account holder and couldn’t add it to my house! Ridiculous. On my Android phone the app was buggy and hell and wasn’t loading which is why we did it on his phone. Not realising how insane it is that I cannot set up my own later and pair the two speakers because we want different system set ups. I don’t want to log into the account and see his stuff. Is there no concept of Data protection at Sonos?Now again the system has grown to 10 speakers. Some speakers are to be shared - communal living areas. Other’s like our own offices and workshops separate. All part of the same house. We do not want to have 3 systems. Plus be able to get up a subset as guest access to share with friends. The problems we are having and with the

Buonasera, attualmente ho un sistema home theatre sonos composto da una sonos arc, un sub (gen3) e 2 era100; secondo voi è possibile ampliarlo con 2 sonos era 300 accanto alla sonos arc? Grazie