Get help and assistance with your Sonos system

when I play music that has a strong beat my volume controllers vibrate enough to sound like they are keeping time to the beat. ANy thoughts on how to solve this issue?

I build a home cinema, used my exsisting Sonos setup, bought an Arc og two Aces.Me and my wife where ready to watch movies together after the kids went to sleep. Now I learned that you cannot connect two Aces to one Arc. What a disappointment...thats the one and only reason I bought and Arc and two Aces…When will this be possible?

I'm experiencing an issue with my Sonos Era 100 stereo pair and Sub Mini when using AirPlay from my Mac Studio. After pausing playback for a few minutes, upon resuming, the progress bar on my MacBook indicates that the content is playing, but there's no sound from the speakers. Disconnecting and reconnecting AirPlay resolves the issue temporarily, but it's inconvenient to do this repeatedly. Is this behavior inherent to AirPlay, or is there a solution to prevent this from happening?System Configuration:Speakers: Sonos Era 100 (stereo pair) + Sub Mini Source Device: Mac Studio running the latest macOS Connection Method: AirPlayTroubleshooting Steps Attempted:Restarted Devices: Restarted both the MacBook and Sonos speakers; issue persists. Firmware and Software Updates: Confirmed all devices are running the latest software versions. AirPlay Settings Verification: Ensured correct AirPlay configuration on the MacBook. Network Stability Check: Verified a stable Wi-Fi connection; other strea

I’ve had a projector system with Sonos Beam + One, Optoma UHD38, and Apple TV for a few years. All working fine - connected HDMIs from the projector and and AppleTV into the Beam system via an AGPTEK converter (HDMI to HDMI + audio). Today I replaced the AppleTV with a PS5, but now the audio is no longer working. PS5 loads up on the projector screen, but no audio comes out of the Sonos system. Audio does come through the projector’s own tiny/weak speakers.  Curious if anyone knows how to fix this?Sonos Customer Service was woefully unhelpful. Wasted an hour of time on the phone to end with “sometimes this just happens?”

I have a pre-amp record player, bought the Sonos cord USB-C to Audio plug and connected to ERA100. I see the signal is working from the turntable into the Sonos as the bar graph is working but no sound is coming from any speaker. The ERA 100 speaker is called “Sideboard” and the device on Line In is called “Turntable”. The turntable worked on S1 into a Play 5. Unplugging the cable removes Line In as a Source on My System so obivously ERA 100 sees the device. What am I doing wrong as all the setup is seemingly ok.

IOS 18.3.1Sonos App Build 80.16.32-release +20250123.d5840Get a “something went wrong” message trying to use the Search Function on my NAS hosted Music LibraryGoing over to the Windows APP, no issues.Another issue is the track being played on the Port (as selected by the Windows App) does not match the album graphic on the IOS APP, that was the prior track used to first connect and test the IOS APP Was indeed working. 

I am having all kinds of trouble trying to get my play one speakers to consistently stay active on the Sonos app. The app itself is also having serious problems with remaining stable and sometimes works perfectly for a few minutes and then is completely not accessible. This used to be a very stable software and hardware situation, but ever since the new app came out, we have had all kinds of trouble and just tolerated it sometimes by leaving the speakers on all the time and physically turning them up and down on each speaker…Not ideal, Highly frustrating, but a work around. I’m pretty sure it’s the newer Sonos app since that’s where and when the problem started. We even tried switching back to the old Sonos app version and it is not functioning at all. So I have a few thousand dollars worth of Sonos products that feel like they are becoming worthless devices that sound amazing at times when they do work.And any help or advice would be appreciated although I’m not holding my expectation

I am tearing my hair out ..!I have 2 Play:Ones, 2 Play:3s and a PlayBar. I upgraded from the S1 app to S2 but have had nothing but trouble. It took about 3days to get the 4 smaller speakers working together and I still can't add the PlayBar: error messages mostly, but even when I get to the end of the connection process and it says it's been added and plays the final chime it doesn't appear in the speaker list. Then individual speakers just disconnect from the account. I love the sound from the speakers but the app and connectivity are absolutely shocking. Any help gratefully received.

I’m always struggling with the volume button in the app. It’s very small and if you quickly want to change volume it is annoying. Also the volume-indicator is at the right side of the screen so if you are right handed it is more difficult.   I was wondering if you could customize this somewhere in the app. I cannot find it but maybe I overlooked something.if not I hope it can be on the todo list for the developers..  someone knows more on this topic?regards,Jan (a happy user of Sonos) 

just upgraded my router was struggling to upgrade the system to check connect to 5GHZ, my Sonos move 2, Sonos SL are coming connecting however the Arc is not connecting. The tv is currently connected to5 GHZ. i have changed the settings back to 2.4GHZ my n the all the speakers they are connected but the Sonos move is connected separately. Tv still connected on 5GHZ. is the arc not compatible to 5 GHZ?  MthusiModerator edit: Removed surname and what looked like a phone number  

Why while watching a video on google on my iPhone only would two of my Sonos speakers start playing the audio for no reason. ? They were the two speakers i use for my tv earlier in the evening 

EQ / Sound function dor Bass and treble doesn’t even show up on any of my speakers that allows me to change treble/bass,

I’ve reached peak frustration with the Move 2. Decided to bring it from my home to a cottage wknd and just could not for the life of me get this thing to play music. Not even Bluetooth. I’ve factory reset and got every error msg possible. May have brought a brick to the party. Is there a specific type of wifi it needs? I tried two different networks. I understand the wifi needs to be connected for Bluetooth but why? Means I can use this damn speaker if I’m in the woods? Dear lord this had me peaking for two hours trying to get the thing to work when I tried should have just been cottage chillin. Any suggestions here are welcome. Even if they prove that I’m an idiot. 

Hello :) I currently own the Sonos Arc Ultra. This is my first Sonos product. I have already asked google about my problem and searched here in the forum but have not found anything suitable.My left and right speakers are extremely quiet. I first noticed this when I was watching normal TV. There were two channels that were broadcasting "Stereo PCM" according to the Sonos app. I had to turn the volume up from 10 to 20-26 so that I could hear anything at all. Then I turned on a 5.1 Dolby test video on YouTube to test the whole thing. I immediately noticed that as soon as the sound moved from the center to the left and right speakers, the volume was half as low. However, the Sonos app displayed 5.1. This leads me to the conclusion that it is only due to the left and right speakers.I have already swapped HDMI cables. Switched everything off, restarted and checked all settings 3-4 times... Soundbar has already been replaced once because of the error. No improvement. Interestingly, I didn't

I just observed a quirk and wondered if this was a SONOS or NAS issue.I noticed that many of my albums had duplicate entries in the Album view and it seems that SONOS is cataloguing everything in the NAS recycle bin?I had been converting all my WAV compilation albums to FLAC and had a large volume of wav files in the recycle bin otherwise I wouldn’t have noticed it, It’s an ASUSTOR Flashstor 6. The problem was cleared when I emptied the recycle bin but its an unwelcome extra step if I have to check & empty my recycle bins before updating the media library.    

Hi, sine the last update. I can search mixcloud, select track. But it will not play. Press play, icon looks like it's starting, but just sits there. Reinstalled app, just in case. But no luck.

Hi I have assembled a set up as follows:Epson Home Cinema LS11000 4K PRO-UHD Laser ProjectorFrom March 2023 Bundle 2x Era 300 US From May 2024With a Sonos Arc from 2021 Google Streamer 4k from September 2024 And an HDMI splitter for audio i continue to have problems with audio skipping out and sometimes screen going black does anyone have a similar setup and has made it work?note I have tried without HDMI splitter and just using Epson EARC output but that also seemed flaky thanks! Andrew  

I follow the Sonos instructions to add BBC Soubds but it does not appear in the content services list. How can I add it?

I have an older Samsung model UN55KS8500. It says the arc ultra is connected, but no sound plays. I changed HDMI cords, unplugged everything for 5 minutes and still no sound. With the tv remote when I turn up the volume I can see the volume go up in the sons app. But no sound. What else should I try

I am having troubles accessing albums stored in my NAS library, going via library/albums. All albums listed as “(Compilations)” (in grey, below the album title) are apparently empty, i.e. the Sonos controller shows “No selections are available.” when clicking on the album. “Ordinary” albums, i.e. showing instead the artist’s name under the album title, display the full album content.When I access the “Compilations” albums via the library/folders/... selection, the album content is properly displayed.Any solution?

Never posted on a form before so let’s see how this goes. We have a Sonos Ray with an optical output but the Samsung Smart Monitor only has a HDMI ARC. I’ve bought an audio converter and tried every possible combination and setting that I think is possible but it’s still not working. Suggestions welcome 

I have an amp running speakers in gym and added a sub.  After setting it up an assigning it to the gym I get the tone out of the speakers acknowledging that it’s connected to the amp and the app says connected.  But when I go back into my system the amp is not appearing in the gym and it’s not playing when select some music.  I’ve removed it and added it back at least 5 times and factory reset and added it too.  

I have purchased a brand new AMP I need to use it on an S1 network so I have downgaded it following the official Sonos description, after a short while it stops playing music and starts to flash white and orange. The problem is worst if I use an online music source but it also happens with line in.I have tried to return to S2 where the problem does not happen, then I returned to S1 and the problem happend again.I have tried to connect to my router and switch off wi-fi, but it did not make a difference.I use the Android app here is what is in Sonos-appinfo:Version 11.15Sonos OS S1Build 572259130Here is what is in Sonos-systeminfo for the AMPHardware 1.24.1.19-2.2.Serie-ID: A110Is there any configuration changes I can do to prevent this problem ?(Upgrade to S2 is not an option at the moment I have still too many devices only supporting S1)

I have several imported playlists that have a lot more songs in the Sonos queue compared to the playlist.  For example, I have a playlist (Rock Unrated) that has 558 songs.  When I start the imported playlist in Sonos, the queue says it has 48,546 songs. Another playlist has 321 songs, but when played on Sonos the queue has 56,496 songs.I created the auto playlist in Musicbee.  The playlist is then exported to a M3U file that Sonos imports.This only happens when I start the playlist with my iPhone Sonos app.  If I start the imported playlist with the Windows Sonos software, it has the correct number of songs.    

Hi all.i am having issues with the Sonos sub, whereby it works when using Spotify but does not when using Mixcloud. I have tried removing and reconnecting the sub in the room. Thanks