Get help and assistance with your Sonos system

For the last few weeks I have found that the usually robust playback of shows from BBC sounds has become very erratic.I am using the S1 controller on both android and PC and my system is up to date. When I select a live or recent show to play, more often than not I get one of these error messages:“Unable to play ‘show name’ - the connection was lost’‘Unable to connect to BBC Sounds’‘Unable to add to the queue (error 701)’‘Unable to play the selected item’Sometimes the BBC Sounds stations and shows do not come up “Unable to browse music - there was a problem connecting to BBC Sounds’However after trying a few times it usually starts playing ok, until if I pause or adjust the time position, when again, more often than not one of the above messages stops playback. Nothing has changed in my network configuration, I have tried removing and reauthorising the BBC Sounds service and also different groups and individual speakers but the issue persists and believe it to be an issue with either S

This is an FYI for anyone that is using grandstream wifi access points.  I have mine happily working with sonos.  I have 5 gwn7664’s that are hardwired to my pfsense firewall/router running in bridge mode.  pfsense hands out the ip address.  I made 2 changes to the ssid configuration: ssid → edit → advanced:Multicast/Broadcast Suppression: disabledConvert IP multicast to unicast: active mode And now everything works!  All sonos speakers are running wirelessly.

Hello, it’s me.  Sonos, not Sinis :-( I have an IoT network, my secure network routes to the IoT network but firewall rules prevent access from IoT network to secure net other than established or related.  Can I put Sonos on my IoT network and connect and use it from my secure network?  I was pretty sure I did that yesterday, moved Sonos to the IoT network from secure as I finally got firewall rules working the way I want and all seemed well, but today I went to add a new Sonos device and it said Sonos was on secure network.  So, I seem to remember Sonos didn’t like being on a connected routed segment?  Is that right or no?tanks.

I’m enjoying the TV audio swap feature - but when I swap back and forth - the volume on both the headphones and the Beam always reset to some sort of predeterminded default volume setting - 60 for Ace, 15 for Beam.  There doesn’t appear to be an app setting to control this, and they don’t stick to the previous settings. Am I mising something?   I hope they update the app to support this someday.-Mark

So I have a strange one. I have added my remote control to my playbar by doing the remote control setup.it learns my remote volume and mute buttons successfully. In fact it successfully recognises my remote just by pressing volume up.Once setup is complete when I press volume up, it doesn’t work. No indicator light, nothing. Even through it successfully just learned the remote. Weirdly, volume down works fine.I have even used other random remotes and taught it random buttons for vol up, vol down and mute. And it accepts and learns them fine. But again, when I actually press the exact volume up button after successful completion it doesn’t work. Any ideas?

I've noticed that the 'PPreviousand next Song' button on Sonos Ace isn't working. It doesn't respond when I try to use it. Has anyone else experienced this issue, and are there any solutions or workarounds? Thanks in advance for your help!"

Hi,All my music is stored in a NAS share (OurMusic). I manage this with Windows Media Player (WMP). SONOS has access to it via \\NAS01\OurMusic.Over the years I have created numerous playlists in WMP, some of which are still active, many have been deleted.  SONOS retains the name of every playlist I have ever created in its Imported Playlists list even those that have been deleted from WMP.  Qu.1 Why?In Windows Explorer, This PC > Network locations I can see x.x.x.167 Sonos Play:1; x.x.x.185 Sonos Play:1; x.x.x.220 Sonos Playbar. When I browse these locations I see e.g. Sonos Play:1>Attributes>Playlists, that contains a Folder for each and every playlist I have ever created in WMP. But every folder is empty!  Qu.2 Can I delete the extinct playlists from each of the 3 locations (speakers)?Qu.3 How do I get SONOS’s Imported playlists list to agree with the current playlist list in WMP?Sorry for rabbiting on, would very much like to hear any comments.Thanks for reading.

I have been trying for some time now different hdmi cables (including the stock cable that came with arc ultra), system options in horizon ultra proyector and sonos app, I own an arc ultra and sub4. So far this xgimi projector model is supposed to support Atmos in its eArc output but no luck yet. Is there anyone in community who could confirm my suspicion or possibly share some feedback on how to make this setup deliver Atmos? Thanks a lot.

Wth this app keep asking me to sign in all the time, can not use any services at all, worst app ever

I am following directions on how to connect my era to my bar on the tv and it’s not connecting. My Bluetooth is on   I have this issue often

Where can I go get  refund on my sonos products Melbourne AustraliaI have had enough

I would like to find out regarding Sonos Ace, how many Sonos Ace headphones can be added at the same to the system while watching a movie if more than one person wants to enjoy a movie in stealth mode ..?

I have a 2024 Samsung Frame TV with a Sonos Arc. the HDMI is in the correct socket. (3rd HDMIarc). question is: When I mirror a movie to the TV from computer the TV defaults to TV sound. the Sonos is disconnected, can’t run mirrored movie sound through Sonos Arc? Moderator edit: Changed “Sonos Arc Beam” to “Sonos Arc” for clarity

I often listen to podcasts on Sonos, and have done so for years without problems. However, two things happened that have led to enormous frustration in my ability to continue to do this. First, I used to listen to podcasts using Stitcher, was has now been discontinued. Second, Sonos updated their app, and as we all know, nothing has been the same since.I have tried Apple Podcasts, Pocket Casts, and Spotify, and each present problems. Because there is no direct link between Apple Podcasts and Sonos, I listen to Apple Podcasts through AirPlay on my Sonos Move and Roam speakers. However, it often drops the connection of one or more speakers, it’s difficult to connect to my other Sonos speakers, the volume control is even worse than when playing directly through the Sonos app, etc. I’ve asked Sonos support for help, but as of today, none of the problems have been resolved.I have also tried Pocket Casts and Spotify. While both allow for direct control from the Sonos app, a huge benefit, it

Brand new Sony Bravia KD65X77L I connected my Arc, 100 surrounds and mini, everything was working fine after the normal connection issues were ironed out. Arc connected to earc HDMI and cable box connected to HDMI 1. No sound issues when streaming or casting but when watching cable the sound would cut out at times especially when changing channels. I spoke with Sonos numerous times always changing one setting then testing, nothing worked. I was able to send a diagnostic both when the sound was working and not working. From Sonos I was told I had an, ARC Status: Broadcast Blocked, error.After contacting Sony support I changed some settings and have had no issues so far.Here are the settings that worked.Sonos had originally had me set to Pass Through and Auto neither worked, PCM did.In the lower picture I changed all three settings from Standard to Enhanced. Hope this helps someone   

I recently got a Sonos play 3 but for the life of me every time I go to connect it to the app to setup the app crashes what the heck do I do?? 

era 300 led flashing red and green alternately

Hi, I have a new Mac mini M4 and I am unable to find a S1 controller for it. Apple Ap store says the S1 controller is not compatible with this device.What to do?

Hoping someone can help.I have 2 x Era 100's as a stereo pair coupled to Sub Mini, I currently subscribe to Spotify as my main streaming service, can any tell me would there be a noticeable difference if I were to a switch to a streaming service offering lossless - hi-res streaming? Spotify have been alluding to a hi res service for years but it still it hasn't materialised so considering the switch. 

How do I connect my pico to my existing Sonos System?

Tiene un ruido de fondo. Un seseo

Just reporting a bug really and doing it here as support chat has been impossible to get hold of.Recently upgraded to Asus BT10 wifi 7 mesh system. All my other devices connected fine (including the ancient stuff like nest thermostats, ring doorbells, my 14year old printer etc...) with the exception of my Sonos gearArc, Sub3, symfonisks bookshelves - none of it would connect.Trying to manually reset the network settings and ultimately factory reset didn’t work, it simply wouldn’t connect to the wifi network.Ultimately I found that disabling ‘Wifi 7 Mode’ within the router settings allowed everything to connect back up.  Wifi 7 mode is backwards compatible with older devices, as proven by everything else in my hose connecting to it fine, just evidently not for sonos,  they will not connect whatsoever to an Asus wifi 7 router if Wifi 7 mode is enabled.Hopefully this can make its way to the engineers and they can push out a firmware update for these devices to work fine on a wifi 7 enable

I moved to a new house which has 2 ceiling speakers with speaker wires already available. I have the Sonos connect s2 with only one set of RCA audio out connection. Two questionsHow to I connect the speaker wires(red black for one speaker and white green for another) to the RCA out on Sonos connect? Should I buy the RCA to speaker wire adapter on Amazon?Can I connect bothe speakers to the same s2? Will it have enough power to support 2 speakers? Connect both positives and negatives and plut into the same RCA?  

I just purchased the speaker Sonos Era 300 and I tried to connected with my Sony TV ( on parallel with the TV’s speakers) without result. It looks like that I have to choose if I want to play from TV’s speakers or from ERA 300 via bluetooth.I would like to ask what could be the possible options to connect and play on parallel with the TV’s speakers.Is the only option to purchase a Sonos soundbar, connected with the TV with HDMI and then from the application of Sonos configure as a multi speaker? 

My bedroom wall is against my neighbor’s wall, which means I can’t turn the music up too loud.I would like to be able to set that speaker to never go above a certain limit, regardless of how the “group” volume goes. In other words, say I want it to max at “11.” If I have all the speakers at, say, “3,” the bedroom plays at 3. If I have all the speakers at “10,” the bedroom is at  10. If I crank the group up to “20,” the bedroom stays at 11. The group goes to “30”? It’s a dance party in the living room, but the bedroom remains at 11.Note this is not at all accomplished with the “percentage” feature.