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Trouble after wifi password change

  • August 2, 2025
  • 2 replies
  • 33 views

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I was forced to change my wifi password. A plain, simple password change. No changes to the network as such.

To no surprise, this did not go down very well with the Sonos system. Not able to handle at all. Components dropping out, lost, half of the stereo pair and so on. The default message: “An error occured”. Go figure.

The solution: hard reset of all components connected wireless, followed by several reboots of router and components. 

Took me about four hours to get it all working again. Well, some sort of working. Still issues with sound randomly dropping.

Needless to say I didn’t bother to contact support as they would have adviced what I already new: reset and reboot.

One should assume a password change should be straightforward but no, no, not with Sonos. Unbelievable, but also not surprised. After more than a year (and still counting) after the Grand App Debacle getting used to this.

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2 replies

Stanley_4
  • Lead Maestro
  • August 2, 2025

The first couple links here usually work for folks.

https://support.sonos.com/en-us/search?q=New+router


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  • Lyricist III
  • August 2, 2025

I was forced to change my wifi password. A plain, simple password change. No changes to the network as such.

The first recommendation for changing wifi passwords (or AP names) is don’t do it.

 

Non ble sonos units must be factory reset and IME the likelihood of one or more units requiring many resets cause it just won’t connect is high.