General feedback and conversation

I feel it’s important to share my recent experience with Sonos Customer Service and frustrating return policy. Please note, this is long so apologies if it’s a little wordy. I purchased an entire set of your award winning Sonos products in June 2025  (arc ultra, era300 x2 and sub 4 and can’t deny the products are exemplary, I regret however this cannot be said for their after sales service or indeed support.Both my era300 x2 developed a cosmetic fault the last couple of days, basically the front mesh is coming away on the left side of both speakers. I contacted the technical support team who asked me to send some photos on the phone, which I did and after a short time I was told these were covered under warranty, and that instructions will be sent to despatch these to there Service Centre, and that on receipt you’d immediately dispatch replacements. Everything sounded pretty efficient so far.I then received two separate emails (one for each speaker), each containing a return label, pro

I can’t get my songs that have been mailed to me to play thru sonis

Feel the need to reopen this! Was marked as closed, but I can’t accept that this is not getting the attention it needs. It’s a simple software tweak, and should be easily added through a firmware and software update. In 2025 we love having a GUI while operating our music players, so playing music through TV is absolutely relevant. For sonos to be hardcoded to TV-mode, when source is Line (hdmi), thats just unacceptable for this pricy peace of hardware!Hope you take note of this feature request, and take it seriously this time.link to previous request:  

I’ve used the alarm feature for years, both to wake up in the morning and periodically through the day. It would be ~~~amazing~~~ if, instead of just screeching to a halt, the alarm could fade out of what’s playing and then fade in to the alarm itself. It can be super jarring as is when white noise/music/etc. suddenly just ceases. It sort of negates the fade-in feature of the alarm. Even if it’s simply a sleep timer with a customizable length of time that can then fade out, that would allow for some time math to approximate that alarm functionality. I’ll thank the sonos gods literally every morning until I die if you can add this in pls i am begging xx

Just needed to vent. SONOS needs to fire their trash app designers/engineers. SONOS, why do you not have common sense to make simply changing WiFi networks easier? Use your own products and test this stuff! You all need to be fired. 

I received an email in regard to the Sonos Research Team. I completed all necessary survey questions and the NDA ( received confirmation of the NDA ). I had to log out before completing the initial 30 minute survey. I have no idea how or where to go to log in and complete the survey. Any help would be appreciated. Thanks

I have previously subscribed to Sonos Radio HD through Apple.I purposely let that subscription expire, as I would prefer to subscribe direct through Sonos.  However, whn I log into Sonos on the web and go to Subscriptions, it says, “Looks like you already have an existing subscription to Radio HD through Apple. You can access that subscription through your Apple ID settings.”Is there any way for me to migrate over to subsribing from Sonos directly?

Wanted to see some Sonos Radio discussions, current, not 5 years old!Can we get a sort by date for the forum search? Maybe once we get that,  we can get an option for which country forums are searched?   

I REEEAAALLLYYY want the volume panel that pops up from the bottom of the app to STAY UP until it’s dismissed by the user. Or at least have a longer timer. I have multiple speakers in one room that each need to be at a different volume level for the middle of the room to feel balanced (I use the room in different ways so I’m often adjusting). Just as I’ve tuned in to which adjustments I want to make, the panel drops down. Tapping on the volume slider again and then finding the speaker I need can sometimes cause me to forget what the adjustment was bc my brain switched gears. I repeat the process over again with more focus and speed. This causes an unnecessary and negative emotional response every single time I need to adjust my system— from mild annoyance to momentary rage (if I’m being honest). I don’t want to feel a sense of urgency changing the volume of my speakers 😕. Sometimes I adjust them manually and walk around more.     Having the short timer on the volume panel being up is

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

I would like to know how I can be chosen to start reviewing and being part of an amazing company.

Sonos Music Library Alphabet Scrolling Finally fixed, only took you over a year to fix this and you still haven’t fixed issue when playing along playlist. You have to keep scrolling down the queue to see what’s playing, another annoying feature that has gone.

For weeks now whenever I tune into a podcast through Sonos, I get just an endless stream of advertisements, often repeating the same one minute string. I've tried signing out and re-authorizing and resetting and everything and nothing helps. What's going on? Anyone else of this issue? It is rendering my system useless.

don’t buy sonos crap. as a longtime  owner of many speakers, i can tell you the app keeps  getting WORSE. whoever is driving the bus at the company needs to be thrown out. 

I received an email saying:Sonos Upgrade Programme30% off any new speakerA product in your system is now eligible for an upgrade. The best part? Your credit is worth even more for a limited time.But when I log in to my account it seems I only have a 15% upgrade offer.Please explainThanks

I am infuriated with my Sonos speakers.  Repeatedly, they’re not ‘found’, repeatedly I re-boot, repeatedly, repeatedly, repeatedly.  Never again, will I seek Sonos speakers, never! 

I am a 70yr old guy with a severe physical disability living i a nursing home with WiFi 4 internet 2.4 GHz, password secured. About 3yrs ago I parted with my Sonos Play 5 Gen 1 and tried various more expensive more modern WiFi and Bluetooth Speakers. What a mistake! Some would not connect to the home Wi-Fi, others (voice controlled), could not understand my disability affected voice.Recently I Found a black mint play 5 Gen 1 on Fl'bay with original documents and leads for under £90🙂. It connected to the home' cranky WI-FI first time and has never missed a beat. Because of being largely bed bound and in a lot of pain, I tend to listen to music upwards of 6hrs a day. The sound is smooth and clear and never gives me a headache even with extended listening. It makes BBC Sounds sound good and the S1 Controller finds and plays my vast Apple playlists without fail🙂. The separation of instruments is particularly good. I would classify the music as cd quality. Of course the build quality is e

Bonjour,Suite a une erreur de commande, j ai refusé un colis (commandé *******) le 30/07/25. Le colis est arrivé en retour le 07/08/25 chez l expéditeur...Depuis, je n ai aucune nouvelle de Sonos , ni sur le suivi de commande qui n est pas mis a jour, ni sur une quelconque date de remboursement. Lorsque j ai appelé le service client, la personne n a pas été capable de me donner plus de précisions.J aimerai bien qu on puisse m apporter ne serait-ce que le retour a bien ete pris en charge et que le remboursement interviendra a telle date…Cordialement  Moderator Note: Translation with Google Translate. Removed Order Number. Modified in accordance with the Community Code of Conduct. Hello,Due to an order error, I refused a package (ordered ********) on 07/30/25. The package arrived back at the sender on 08/07/25...Since then, I haven't heard anything from Sonos, neither about the order tracking, which hasn't been updated, nor about any refund date. When I called customer service, the perso

Hey Sonos fans,I’ve been playing around with the idea of using AI to automate some Sonos routines—nothing crazy, just little things like starting music when I walk in the door, or dimming the lights when I hit play. I know it’s usually done via IFTTT or Alexa routines, but I recently discovered a cool blog post showing how people have built smart home automations using simple AI-generated scripts—kinda got me thinking. (IFTTT has a whole section on Sonos workflows here)So I tried an AI tool myself (let’s call it “deepseekai.free” for now). It generated a quick script to trigger a “Good Morning” playlist when motion was detected, and even slipped in a cheeky comment like “# Your tunes will be more reliable than your snooze button.” I died laughing—but the snippet actually worked pretty well as a starting point.Has anyone else experimented with AI-assisted Sonos scripts or automations? Did it save time… or give you a funny comment you couldn’t unsee? I’d love to hear your successes (or e

Can I no longer buy Sonos products via your website to be delivered in New Zealand?

Hi!just got a new Arc Ultra in black. when unboxing it, I first thought I was shipped a whit one by mistake because the protective felt in which the Arc Ultra came is white.  My previous Arc Ultra (also black) came in a black protective felt, as all black Sonos speakers came in black felts. Has sonos changed this detail in its packaging?

Does anyone else find it deceptive for Sonos to offer 30% off vouchers to exchange old Sonos legacy products for new ones. And then for them to only tell you after you've sent your product that the offer isn't valid for items already on sale? Their perspective and attitude is, it's already on sale, so just pay us the sale price (that EVERYONE gets) and be happy. What value did I get for sending them my old legacy product!?

My lounge is at one end of the house and kitchen/dining room at the other—there is no wall separating these two spaces. Due to the the 5.1 nature of sonos systems (I can’t make one big group) I have two separate speaker groups. Two sonos Ones in the dining room and a beam and two sonos Ones in the lounge. What suprises is me is there is no easy way to simply match the volume of these two groups. They don’t even default to the same volume when connected. I have long thought this feature would simply appear its need being immediately apparent to anyone in this situation, which I suspect is a lot of people. But it hasn’t so I’m raising it here.

the sonos app is so glitchy why can’t Sonos get this right? missing shuffle button in apple music is so inconvenient 

 Some time ago playlists on Amazon Music Unlimited loaded 500 tracks into the queue.  Now it is only loading 300 tracks into the queue.  This only happens when using the 80…. app.  When I use either SonoPhone or the “Orange” app to load the same playlist I get all 389 tracks.  So this is not an Amazon Music issue.  Why has this not been resolved?  An iPhone 15 was used. The first screenshot is when the 80…. app was used to load the playlist. The second screenshot is when either SonoPhone or the “Orange” app was used to load the playlist. Both screenshots are of the queue in the 80…. app.