Upgrade Program / Trade Up Program

Not for the Arc Ultra, no. You should be able to see which speakers can be used by going to your account on www.sonos.com, then log in to your account. Choose the ‘person’ again, and select ‘upgrade’.

Thanks but there no ‘Upgrade’ in the drop down menu?

You missed a couple steps above.

Log in, click the silhouette and select Profile, then the Upgrade link.

https://www.sonos.com/en-us/myaccount/user/offers/upgrade

Not to further confuse you… but as ​@Stanley_4 said that’s true. However, once you click on the profile 🧑‍🧒 icon the Ugrade link (along with others) should appear. At least that’s the way it works for me.

Nope not there either . . this is why I’ve asked if it’s still a thing!

When I click on the ‘person’ icon this is what I get in the drop down menu:

• My Account

   

  • Profile
  • Orders
  • System
  • Subscriptions
  • Beta
  • Community
  • Logout

•  

•  

​@westender 

Did you read my last post?

Thank you . . that’s probably the issue, although I don’t understand the logic!

👍👍👍

Here is mine.

Stanley_4 . . that’s exactly what I’m looking for and want to do . . but here’s mine . . The ‘ Upgrade’ is AWOL,

Look at my URL versus yours, I think you are in the wrong place, not your account.

As already explained, the Arc Ultra is not eligible for the Upgrade program.

If you select the option “Learn more” then click on Terms and Conditions (linked here) to read about the program you will understand how it works and what products are eligible.

Mr. T . . 👍👍👍. I had read the T&Cs but thought the ARC in the list probably included the Ultra . . Forgot the ‘never ASSume anything’ rule.

No . . thanks!