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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,883 Topics
  • 15,631 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1883 Topics
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GolddogContributor I
asked in General feedback and conversation
Backorder status - Turntable

Been 3 weeks since I ordered the turntable on Sonos. Was supposed to be available again on July3rd. Have not heard anything and my order status still says backorder. Anyone else having trouble getting their order?  Would be nice to have an updated expected delivery date.

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AjTrek1
4 years ago
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Blaze HugoContributor I
asked in General feedback and conversation
Wireless Card for Playbase replacement

The wireless card has stopped working, so the product doesn’t work. A technician with Sonos has confirmed that this is the problem. The cost for repairing it, says Sonos, is $518.34!!! This is outrageous. Is there a third party repair source that will replace this $29.00 part? As someone who has invested significantly in SONOS products (5 speakers, sub, etc.), I am furious that they build products that can’t be repaired. This isn’t true for Dell, Sony, or Toyota.  What gives, Sonos?

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4 years ago
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Hornet305Collaborator I
asked in General feedback and conversation
Removing Devices from Account

The CR100 controllers (which Sonos bricked) and two Connect’s that were replaced by Sonos under warranty (shipped back to Sonos) still show up as part of my Account>System here - but not on any of my Sonos Apps.  How do I remove these devices from the Sonos Account>System?

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bockersjv
4 years ago
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Julien soloContributor I
asked in General feedback and conversation
can i mount my SONOS ARC upside down

I have a Sonos Arc that would look better mounted upside down, does anyone know if this would effect the left and right speaker since they would be on opposite sides? Or does the Sonos arc detect that the speaker is upside down and ultimately calibrate the speakers so that the left and right speaker work as if it was never flipped?

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4 years ago
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Aristotle_UKContributor I
asked in General feedback and conversation
ARC + Samsung qe55q60r =Atmos ?

HI folks ,   I am hoping one of you can comment on ARC set up with samsung qe55q60r (hdmi arc, no earc) and Atmos .   Are you getting atmos through samsung native streaming apps like Netflix and Prime Video ?    Are you overall pleased with the Arc on this TV?   Thanks a mill! -A

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justin10finity
4 years ago
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jamescraze
posted in General feedback and conversation
Sonos one SL - terrible speaker

Wanted to write on here as I’m having trouble with my Sonos one SL and wanted to see if anyone else had similar issues with it.          1. I Planned to move the speaker around the house occasionally. Bedroom, living room and kitchen. Every time I move it to another room I have to retune the sound. I thought that a £180 speaker would save the tuning in each room, so that when I move it to another room I click the room in settings and it automatically retunes itself. But doesn’t. This isn’t good, as if I want to set it up in the kitchen for half an hour while I cook, it takes 10 minutes to get it there.  I can’t believe it doesn’t have an option to play with Bluetooth. I appreciate WiFi is the best Now but two weeks ago our WiFi was down for two days and again, I can’t believe that a £180 speaker doesn’t have an alternative option for this.  I find the sonos app so complicated to navigate. I listen to a lot of house music, so  lm often trying to find less well-known songs and artists an

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4 years ago
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AreDubTrending Lyricist I
asked in General feedback and conversation
Devs, please make your S2 app compatible with Android 6.0.1...PLEASE?

I’m sure some Sonos superfans are going to come by this thread and tell me to buy a new tablet, but my Nexus 7 (2013) running Android 6.0.1 is the best tablet I’ve ever owned and still works with all streaming services, from Netflix and Sling to little old RugbyPass and WatchNRL. Hell, even Comcast’s Stream app works on Android 6. That’s COMCAST, the company so hated by their customers their name became an insult to other companies (e.g., “you’re literally Comcast!”) and had to rebrand as Xfinity. So I’m really hoping you beautiful developers can see the light and one day (soon?) allow me to use my beloved Nexus 7 as a Sonos controller again. I have five Sonos Ones, an Amp, a Beam, and a Move. The Move, by the way, is among my favorite possessions, right up there with the Nexus 7. May they all live a long and useful life!

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melvimbe
4 years ago
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mdawsonukContributor I
asked in General feedback and conversation
trade up credit

When you have traded up your Leacy product, and the credit is on your account. If you then sell the device and the new owner adds it on their system/account , dues the credit stay on your account or transfer to them? 

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jgatie
4 years ago
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User582415Contributor II
asked in General feedback and conversation
Can you un-brick a Sonos device?

Several months ago I retired my original Sonos piece, a Connect, and replaced it with the new model. At this time Sonos was bricking old pieces when you replaced them. But as we all know, this caused a major blow-back from customers and supporters and they walked back that decision, announcing that the older devices would not be supported when Sonos 2.0 arrived. The old devices wolud continue to function without upgrades or support. So I decided to haul out my old Connect and put it back to work in my shop. When I went through the setup the device told me it had been retired and couldn’t be added to my system. So, I’m confused. If the device has been retired can it be un-retired? Thanks for your input.

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106rallye
4 years ago
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Andrew SContributor I
asked in General feedback and conversation
Connecting to other people's sonos systems

Looking online, instructions suggests you open your sonos app while on their wifi system. Then just sign into your own account. Its doesn't seem to work. any one got any ideas for a novice at this 

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Airgetlam
4 years ago
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Magneto78Contributor I
asked in General feedback and conversation
where do I redeem gift cards!?!?!?

I had to return a recently purchased play five because of connectivity issues. It’s taken a few weeks from the time I shipped it to the time I received a refund in the form of a gift card. Now I have a gift card for $500 and there’s absolutely nowhere, anywhere to enter that gift card number at the time of purchase. What is going on with this company? I’ve attempted to call customer service multiple times and I’m put on hold for a half an hour and then hung up on. How does any company do business this way?   Moderator Note: Post Title and Content Edited for Language

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M
4 years ago
sonows
sonowsContributor II
asked in General feedback and conversation
What happened to the contacting support without using the phone or Twitter?

I’m trying to get in contact with support to raise an issue with Spotify playbakc, but the Support website says you can only use Twitter or Phone. What happened to the option of sending an email or filling out a form? I don’t use Twitter and the Phone is inconvenient. How is the community option supposed to work when it needs support to interpret the diagnostic I have uploaded?

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Ryan S
4 years ago
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d.moTrending Lyricist I
asked in General feedback and conversation
Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment.   Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May.   The website still seems to state it will be useless after the 21 days?   David

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4 years ago
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andrewblakehContributor I
posted in General feedback and conversation
SONOS REPLACE AND RETURN POLICY- DON'T DO IT!

I HAD A PLAY 5 AND PLAY 1 BOTH GO BAD AT THE SAME TIME.  ON MY CALL (MAYBE THE 6TH) SONOS AREED TO A REPLACE AND RETURN, WHICH IS AVAILABLE IN MY AREA….   THIS IS IMPORTANT----OF COURSE THEY CHARGED ME FOR SPEAKERS AND SAID THEY WOULD REFUND WHEN I SENT THE OLD ONES BACK (NOT VERY OLD) NOW THEY ARE SAYING THEY REFUNDED MY BANK OVER 3 WEEKS AGO AND MY BANK SAYS NO THEY DID NOT….SO I AM OUT HUNDREDS OF DOLLARS AND NOT SURE WHERE TO TURN  HOW DO YOU REACH SOMEONE WHO WILL HELP….I HAVE MY RMA NUMBER AND MY RECEIPT OF WHEN THEY DID RECEIVE EQUIPMENT…. SINCE I HAVE HAD SONOS I HAVE HAD PROBLEMS, BUT LOVE IT WHEN IT WORKS AND OUT OF MY 20 PLUS CALLS, ONLY HAD ONE THAT WAS HANDLED WITH WHAT I WOULD CALL EXCEEDS EXPECTATIONS

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Ryan S
4 years ago
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Gman2018Avid Contributor I
posted in General feedback and conversation
Why no levels or numbers on volume?

Ok.  So I love my Sonos equipment.  I have a Playbar, 2 One SLs, a Sub and a Play 5.  I have the Sonos App on my phone and on my mac.  Yet NOWHERE in Sonos do they have a marker or gauge for volume level?  Why is this?  There is only a vague slider.   The importance of having hash marks or even numbers on volume really helps to know where you have preferred volumes in rooms.  Perhaps I like my play 5 generally at level 6, but on more quiet nights I prefer level 2.  Or maybe I like my playbar usually at level 3.  Why is there no marker at all for volume level?    Even better would be if you could have presets.  You can simply select all rooms to jump to their preset volumes.  These sometimes change when you are playing movies vs music.  Or when you need not upset neighbors.  It would be great to have markers.    Does this function exist?  It seems so basic.  Even stereos from the 70s had some marker to denote volume that was more recognizable, other than a general slider.   Thanks.

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pwt
4 years ago
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RWBWIContributor I
posted in General feedback and conversation
Why not make everyone happy in this TWO SONOS World and ensure your existing customers stay loyal

I am a very long time SONOS customer with four distinct systems in four locations with over 30 devices.  Almost all of these devices with become legacy in a month.  Any new purchased SONOS products will cause incompatibility issues.   SONOS I know you are looking to the future but I hate to see you lose me as a customer because now any other player out there puts me in the same position you are.  Two apps, two environments!   How about this for a solution to keep me and a ton of other SONOS users happy.  Build a “New SONOS Bridge;  A device that sits in the middle of a “SHARED” system and performs two simple tasks: Be a device that can be grouped from both the OLD and NEW environments Passes music between the two systems If this would require this BRIDGE device to be wired to the network that is okay with me or that this device runs like the MOVE off the WiFi that would be fine with men.   Technically this seems like it should be pretty easy to do.   I would be willing to pay a reasona

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jgatie
4 years ago
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Gman2018Avid Contributor I
asked in General feedback and conversation
Create stereo pair and different volume levels?

Does a Sonos stereo pair have the ability to change the balance of left and right volume?  Oftentimes you want a pair of stereo speakers to be stereo BUT NOT play the exact same volume.  Likely because one speaker is further away from center.  This used to be fixed on old stereos by having a balance slider. So you could make the left speaker louder than right, or vice versa. Does a Sonos stereo pair add balance sliders to the pair you make?  Or are they all the same volume output?   Thanks. 

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4 years ago
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aposvaContributor I
asked in General feedback and conversation
Cancelled order shipped anyway

I ordered yesterday a Sonos One. SL but because of a mistake on the shipping option (selected 1 day and not 2day free) I cancelled immediately and made a new order with the correct shipping option. So the first wrong order was on hold and I was waiting for the confirmation and the refund. Today I received a response from a Sonos representative and he offered me shipping costs refund. I replied and told him that I want it cancelled because I have already ordered and paid for an other one. But after 5 hours with no response both speakers were shipped. What is the standard procedure now? I don't want to mess with the return procedure because I have very bad experience with one (it took 45 days and thousands of emails to get my refund and when I finally took it I had to pay bank expenses) I will appreciate any help. Apostolos    

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A
4 years ago
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PFLFContributor I
posted in General feedback and conversation
Bad Sonos service in Portugal

I just bought the Sonos Move from El Corte Ingles in Lisbon were no information was provided about the limitations of Sonos in Portugal, namely that Google Assistant and Alexa were not available. Bad consumer information, also from Sonos, since those limitations were not stated in the box or even in the website that promotes the product. Not sure why Sonos is discriminating Portugal and portuguese consumers, but for me that’s enough. I’m returning Sonos Move and ask my money back. 

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106rallye
4 years ago
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shec74Contributor I
asked in General feedback and conversation
Your Sonos order has been cancelled.

Hello,   I received an email saying that my order has been cancelled.   The order number is now invalid and I have no order in my account.   The money is already out from my bank account and I can’t call the phone number provided in the email.   There is any email to contact the support about order.   Thanks

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AjTrek1
4 years ago
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ndousmanisContributor I
posted in General feedback and conversation
SONOS CUSTOMER CARE(LESS) ... DIGGING IT DEEPER ... NO CLIMBING OUT FOR SUITS!

Still seething over the SONOS SUIT ARROGANCE, I decided to take pen to hand and write STAMPED letters to the SONORS MOVERS AND SHAKERS - AKA EMPTY SUITS!  I sent a cover letter along with copies of my livid posts on the SONOS handling of  their LEGACY products.  I wrote a total 18 - yes eighteen as in a dozen and a half - letters to the ENTIRE CHAIN OF COMMAND - every inane fancy title you could imagine. THE RESULT - ZERO ZED NADA 0000000000 Not ONE suit responded - but here is the best part - I was contacted to MAKE AN APPOINTMENT to talk to one of the customer service reps as in the suits said “Give this whiny slob a call - get him off our back”. So the call is this Monday - but wait there is more - the rep wrote in their outreach about my “equipment” problems - SORRY BUDDY … THE EQUIPMENT WORKS FINE … GET IT STRAIGHT OR YOU CAN’T BE A SONOS SYCOPHANT. Stay tuned … but I have already joined the LEGIONS who said “to the barricades” and “done with sonos”.  It matters not to me at all -

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jgatie
4 years ago
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rok696969Contributor I
posted in General feedback and conversation
Sonance Outdoor Speaker Mounting Issues

Be aware that if you are planning to purchase the Sonance Outdoor speakers (great speaker btw) and plan on using the Omnimount 15.0C (rated as able to hold speakers up to 15 lbs) as is suggested in the speaker documentation, it will not work. The mounting plate is too large for the recessed area on the back of the speaker, and the threaded bracket tip is too large to be screwed directly into the threaded holes on the back of the speaker. The Omnimount 10.0C (rated as able to hold speakers up to 10 lbs) will also not work. The mounting plate here is too small and the holes do not line up with the holes on the back of the speaker and while the threaded bracket tip will screw directly into the threaded holes on the back of the speaker, the bracket arm itself is way too short to use with these speakers.

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R
4 years ago
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dboyd294Contributor I
posted in General feedback and conversation
End of Software Update Program

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these two products. I think this is poor marketing and strategic planning on Sonos part. If I had known your products functionality would cease after 3 years, I would never have purchased your product. Am I expected to upgrade various products of my system every 3 years? Your products are not inexpensive, so the average user must save in order to purchase your product. You are about to lose a valuable customer.

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4 years ago
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mHartmanContributor I
posted in General feedback and conversation
I have RECOMMENDED Sonos countless time over the years. I now feel the need to WARN people about Sonos.

Your shareholders should be lining up to challenge the board to fire your CEO & executives.  You just took a company with a stellar reputation and turned it on it’s head.  Your “End of Life” decision likely just went far beyond components --- all the way to your reputation and, potentially, your company.  

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Chris
4 years ago
A
antipodeansamTrending Lyricist I
asked in General feedback and conversation
why is the legacy trade up not available in New Zealand?

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this list along with the playbar? Am I to be left with bricks and no motivation or financial possibility to continue using your product while the rest of the world saves a third for each product they replace?! I’m outraged and will have to consider preemptively selling off all my Sonos products before they become worthless and encourage the poor souls I recommended your products to to do the same. Very disappointed 

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D
4 years ago
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