General feedback and conversation

Do not buy a Sonos Roam and probably any other Sonos productI have been a Sonos fan for 11 years and then the Sonos Roam came and ruined it all.I have bought 4 Sonos Roams in different locations for my 2 houses. 3 of the 4 have all had the same issue.... battery dies after some months. I had them on Sonos wireless charges following the recommended charging parameters and all the settings as per factory : Battery Saver On and Wifi Saver On.I have done hard resets, tried charging via USB and every other diversion Sonos uses to obfuscate that there is a real issue with Sonos Roams so that it does not have to do a mass recall of the product that was supposed to take it main stream and add to an already strained financial position. There are endless reports of this issue and Sonos do a good job of obfuscating in the various forums.Lots of frustrated customers out there.I have been such a committed fan of Sonos that I would have not blinked an eye lid if company stepped up and did the right

My sonos beam audio sticks intermittently

Any guesses as to what the S39 is going to be? Looks like it using Wi-Fi 6E

Sonos, please don't push updates anymore that only serve iphones. I don't know if you are aware but iPhones are an inferior product with less market share than android. We do not need to be wasting our time updating our speakers with an update that only pertains to a lesser platform.  Thank you. Ps - instead, give us updates that actually improve the product instead of catering to a lesser tech savvy group. Such as advanced eq controls, advanced sub crossover frequencies, more options for night and/or voice clarity and sub volumes based on source ie tv vs music.

for some reason both my new sonos and old pause for no reason at all. put up with your old stuff no longer works. but now this is bs. for this price it should not just stop for no reason. this stuff is garbage, 

I’m an electrical contractor and I regularly install Sonos system and home networks in my job so my understanding is advanced. However my sonos system is becoming more of a pain than a luxury thing to have. I decided to play a few tunes in the kitchen today and opened the app to discover my entire system is gone. 2 hours later still no music 😂 I’ve spent £3k on speakers and I can’t play any music. Find the system add the system system gone again. Home network Wi-Fi etc is bullet proof it’s just a shocking system. If any of my clients ask about Sonos in future  I will be saying don’t do it. I recently installed 6 x Sonos Amps & 3 x Arcs at a project plus a full home network speakers all set up working perfect. I then added 2 x surrounds to 1 of the Arcs and the entire system disappeared hours of work trying to get them back to them most likely keep getting calls from my customers asking why the speakers disappear all the time. Shocking Sonos repairs needed badly

Hi I just want to share my experience to the community and I hope no one encounter the same issue as mine. Hopefuly someone from sonos can see this and give me some guidance on what to do next. I always love sonos brand and recommend to many of my friends, however the recent events make me hesitate to continue to do so. I have a broken sonos roam which got warranty  exemption after initiate contact with sonos CS team (which is nice!). But as I am currently overseas, sonos service team said there will be someone contact me and issue an RMA label slip. After a week, no one contact me, so I had to contact the service team again. This time they say they have a internal error and someone will contact me within a week. Unfortunately that did not happen either. so I tried again...but still, they said my case is responsible by my region distributor and someone will contact me. but sadly still no contact.I email the ceo mail box on their support page, no response at all.In short, after nearly t

It's unfortunate that a company I’ve invested so much in falls apart at the seams.  Sonos was once a great company, but recently it's been a mess.  I ordered several things online over a month ago, in plenty of time before Christmas; every day since then, the online prompt told me it was picked up and delivered the next day.   But each day, it never came and was never picked up.  Believing the service member that assured me it was coming the next day. It never did, and this went on for over a month.  Until I finally, out of frustration, canceled the order.  WHAT IS WRONG WITH SONOS?  Poor management and processes? Possibly supply chain issues and fulfillment?  They have a great product. I have many, 12 in total.  But this situation was the worst next to a few years ago when they made some of the products "end of life" and discontinued their support on the App or even the ability to have them work with new systems without an upgrade path… that was a disaster and cost me several thousand

Hello,I have a Sonos beam and I have all my music stored locally on my computer. Everything is working great. However I wan’t to know the type of file that is currently playing, I am using my phone (s2) app to control and play everything. I have some doubles in say mp3 and flac and would like to know which one I am currently playing. Am i missing something as I can’t see any way to show this information.Thanks in advance

Is it possible to set up a network for the first time without a smartphone or iPad?My parents have a MacOs Laptop, but no smartphone.  

I've checked out all the threads about limiting outside access to a sonos system via airplay or sonos app. Now Ive seen the guest network thing time and time again. The thing is I have roomates so a lock feature would be a good thing my system cost 1200 when first purchased and to pay premium cost for a system that you can't limit from outside access is redicoulos. My roommate thinks it funny to take over my system and wake me up during random hours fix this..

I see that past requests around Mycroft AI integration for voice assistants have been closed. I am opening a new thread to continue to show users who are looking for this functionality.  I own multiple non-voice assistant Sonos products, but I would like to buy an assistant-enabled one, however I don't use any of the assistants currently supported. Please work on OEM integration for Mycroft! 

When I log in and go to the “system” area under my profile, I get to a page that says:“About your systemYou have 4 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.”What are the four products? Play 5 gen2, Boost, One SL, and Playbase. Yes, these are all S2 compatible. Why is the web site suddenly crazy? 

With the nice deals from the past week I went and ordered a new Sonos sound system to upgrade my Sonos beam. I ordered the arc, the new sub plus to sonos one during the Black Friday offer.Once I had placed the order, I could see the amount reserved on the credit card. However, I did not recieve an order confirmation. After 3 days I wrote to Sonos and was informed that my order got cancelled for no reason and that I should call the customer service to place an order with the same discount or order at full price online in which case they will request a partial refund for the discounted amount to the finance team.After waiting for 60 minutes (!!!!!) to speak to a representative, I was finally able to place the order again for the same discounted price and I was promised certaint delivery dates even. I specifically requested an order confirmation via email, which again I did not receive.The following day I received another email, saying that the order had been cancelled.I called the custom

I don't know why sonos won't release an upfiring speaker Everybody buys it for the home theater experience but you're not getting the true Atmos  Experience without the rear upfireing speakers  and some 1sl upfireing speakers for on the right and left of the arc  I think sonos is falling behind other  Companies in soundbar and sound technology  Don't get me wrong I love my sonos  System but if it doesn't change People are gonna go elsewhere

Hi Sonos, I’ll gladly pay an additonal fee for DTS x support. What ever the price i’ll almost say :)

I’ve ordered directly from Sonos 3 times over the last 5 years and every time getting items delivered in my major US city was painful and slow. There’s next to no customer service, and they insist on using god awful FedEx, who really can’t seem to get it together in the last several years unless you’re paying $30 for an overnight envelope.Buy from a retailer and make sure your fingers can touch the product prior to handing over money dollars. These clowns are happy to run your card, take your money and make you wait longer for a single speaker than if you had ordered custom high end furniture, despite telling you it was in stock and “5-7” days for delivery.

I’m 55 with mild to moderate hearing loss.  Like many who have commented before, I wish there was a SONOS wireless headphone solution.  Literally, have the headphones be a speaker choice from the app to direct audio.  Since that is not a big focus for SONOS, I have been trying all kinds of potential solutions.  My latest test has been an acceptable success.  I recently bought a pair of Apple AirPod Pros (2nd gen) and use the “Live Listen” feature from my iPhone.   With your AirPods in, enable the feature from your phone, and set near the SONOS soundbar or on the coffee table / side table in a surround sound room.  The sound is amplified and pushed to your AirPods.  Plus if you are using the Audiogram feature, as well, on your iPhone, you will have a properly sounding balanced audio stream that matches your hearing needs.  

I bought a brand new Gen3 sub and it was defective out of the box as it was generating bass.  Went through troubleshooting with support and they decided to RMA my unit.  I received a replacement and it’s a certified refurbished unit instead of a brand new unit.  I was told I would receive a brand new unit since mine was basically new. I contacted support about the refurbished unit I received and was told I was sent that instead of a new unit because they were out of stock of new units.  I asked to return it and get a full refund and was told I can’t get a refund on an RMA unit. So now I’ve paid for a new unit, it was defective so RMA the next day, and received a refurbished unit and told there’s nothing that can be done for a refund.  What kind of support is this Sonos?  Supposed be 100 days easy return right?

If I go to the trueplay option on the app, messsge pops up for me to sign in. I don’t remember this being the case before. If I’m on my app why do I need to sign in? 

Hello everybody, I’m trying to get in touch with customer Support on the phone, unsuccssfully so far. How can I claim back VAT charged singe customs will charge me again taxes on the Canary Islands?thank you for your time, best regards

Ok, I’ve read the long threads on safety for sanus wss22 speaker stands ( after ordering a pair) , now my question is,… is anyone happily using them with no issues?? Mine will be here next week but have I wasted my money?? I don’t have young children and an old dog but they will be behind the sofa where people walk past umpteen times a day , I opted for sanus due to price and the fact they are a tad higher than the rest and the back of my sofa sits at like 33” … I am a tiny bit concerned I’ve wasted my money??? Any reassurance from anyone?? thanks 

Do any one having a terrible time with the Sonos form to get the Apple gift card $50. No matter what l do (photos of the bill and the Sonos Beam bar) it refuse my formAny one with ideas ????

What has happened to customer service?  I am trying to get a credit back and I am told just to e-mail with a 7 DAY turnaround and over an HOUR hold time  7 days takes me past my returns period.  I am debating returning and rebuying which is absolutely ridiculous. How can Sonos not get a better support system and maybe some automation?  It is a few hundred dollars here so nothing tiny.   Update:  Finally got through and the support gentlemen was very polite.  Still do not think it should remotely be that much of a pain to get a price credit.  I am in a free return period and the price is lower.  I do wonder how many times Sonos has had to eat return shipping for a rebuy.  they act like it is an exception to match a price.  I bet it is a substantial amount that they would save by making it easier.  There needs to be a better way.

Sonos i expected a superb sound and i am not impressed with the price and sound. I think my polk surround was better sounding and  after a few hours of watching a movie etc it’ll shut off