Love my Sonos products. However, two things need to be addressed immediately.
- Form factor/product design: The Sonos One SL plug is a joke. Impossible to unplug without a vice grip. You may want to monitor the Sonos subreddit...this is starting to boil: https://www.reddit.com/r/sonos/comments/116v8dx/sonos_one_sl_plugoh_my/?utm_source=share&utm_medium=web2x&context=3
- UX/Software: Removing a speaker from your system is a much-overlooked part of the user experience. You can’t do it properly without (according to Sonos):
- Factory reset the speaker
- Open the sonos app
- A popup will come asking you to “Add” this “new speaker
- Close out of the pop-up, don’t add it.
- Restart the app.
So if you happened to miss this and ship it, you have to wait for it to “time out” or until the other owner activates it. Ridicu-f’ing-lous.
Sonos, it’s time to get serious about the ENTIRE user experience. There are many companies that do it right...hope you join them soon.
