General feedback and conversation

Hi there,  I previously had a Sonos system set up with a Play3 and a Sonos One but have since changed internet provider so need to update this. I managed to remove the Play3 from my old system and create a new one but now my Sonos app won’t recongise the Sonos One even if it is plugged in with an ethernet cable.Any advice on how to get both on the same system would be greatly appreciated! Many thanks, Gareth

I own and AV company and have installed and sold literately hundreds of Sonos Products. I have to say the RMA process is a complete joke!  I had a bad sonos amp that did not power up and still had to spend 45 mins on the phone doing the most ridiculous troubleshooting steps.   Get put on hold 20 times and had to talk like a robot to the agent because unfortunately Sonos has their customer service out of the country.  You would think a company like sonos and all the money they make.  That they could at the very least has a US based English speaking customer service and tech support department.  What an absolute joke and waste of time.    

I have a question re: STP. It seems like we get constant issues (WiFi drops, network getting slow and then crashing, etc.) with STP when deploying managed switches with Sonos. On these jobs, both Sonos and the networking manufacturer claim that all settings are optimal in the router/switches/etc. Sonos’ site shows: Sonos uses Spanning Tree Protocol (STP) to maintain communication between the products in your system when in a wired setup.  Does this mean (they underlined wired) that setting up all of the Sonos units in a WiFi configuration and bypassing SonosNet may fix STP problems? I have gotten conflicting answers from different sources. If this bypasses STP loops, it would be great to know to cut down on this troubleshooting. Thanks in advance!

Hello,I aime yo upgrade my Sonos 1systems to Sonos2.Would you please tell Which  component Can replace :- Connect- Connect Amp ( "Bridge" for hifi système)?- Play 1?Thanks for answers and considerations. Kind regards. Cyrille SÉGLA   

Can I run my Sonos from a phone ie ee as my wifi has gone down and we can not connect until 27th December?

I don’t recognise the email address I used to set up my account - I therefore don’t have the correct password either. Is there a way to reset it?

Some help please...Why can't I see both my Sonos speakers (Ray and Beam) that are set up as different rooms at the same time on the app? I can only see one at a time. When I’m in one of the rooms, I see that one. When I move to the other room, I have to both press the power button on the speaker and refresh the app and then I can see the speaker in this room, but the other one has disappeared. I have set up and connected both of them. Both are connected to TV’s  and work fine with the TVs. I can play music from only one speaker at a time ..when the app is connected to that speaker at that time. I want to group the two speakers together so i can play music from them both simultaneously, but the ‘group’ button/tab appears as faded light grey so is therefore unselectable (I’m assuming this is because the app is only recognising one room and that I have one speaker connected). How do I get to see the two speakers at once and have the two rooms show up on my app at the same time? Thanks in

I have been a Sonos owner for 10 years now.  In that time I have accumulated quite a bit of gear which I actually enjoy and, in the past, have recommended to others.  But over time it has become quite apparent that we have different goals.  First the S1/S2 debacle which was no more than an attempt to push voice assistants everywhere and kill the analog hole.  (Funny how my original Play:1 still works on S2 but the connect:amp won’t and the voice apps are still crap)  Now I have just discovered that last spring they killed off playing personal music from android devices.  How I discovered this is that my family, like many, have accumulated a large collection of holiday music over the years.  Many of the albums are not mainstream and some have been in the family for generations.  Long ago they were ripped from vinyl to digital and now reside on an android tablet.  A device that a year ago worked fine but not now.  No holiday gathering listening to unique music handed down from grandparen

BBC Sounds authorisation link fails. It was working OK until yesterday. I've deleted and tried to add to my system but keeps failing. Is there an issue?

I'm reaching out to suggest a feature enhancement for the SONOS PC application that I believe would significantly enrich our user experience: the introduction of Global Hotkeys, reminiscent of the classic Winamp player.For those unfamiliar, Global Hotkeys in Winamp allowed users to control basic music playback functions (play, pause, skip, etc.) using keyboard shortcuts, regardless of whether the application was in focus. This feature was a game-changer in terms of convenience and efficiency, enabling users to manage their music seamlessly while engaged in other tasks on their PC.Implementing Global Hotkeys in the SONOS PC application would bring a similar level of functionality and ease of use. Imagine being able to control your SONOS sound system with simple key combinations, without the need to switch windows or interrupt your workflow. This feature would be especially beneficial for users who often multitask on their computers, providing a way to enjoy and manage their SONOS experi

Hi!I purchased a Sonos Beam 2 last week.After I set up the devise on the Sonos app but it didn’t have anything pop-up regarding to the apple music promo. I also checked my inbox on the app, there are nothing in my inbox. So I contacted customer support, but they answered that such promo is for ERA-buyers only? It it true? Cause I saw an ad on the website with description of Sonos Beam, that’s why I‘m confused. 

Hello.  thanks for reading.  Two topics that may be related. I’ve had my Sonos system set up for about 5 years with help from this community.  Pretty much no problems after the initial kinks were worked out.  I’m in a rural area and had been using Verizon wireless, a grandfathered plan for the house.  A few weeks back, we got Starlink and I have that installed with no obstructions. I have the Starlink installed with their router, turned off in bridge mode, with an ethernet adapter, going to a Unifi Router.  The router feeds a Unifi switch with various rooms connected by ethernet (even though it obviously goes back to Starlink).   Ever since the install, one room in particular (the kitchen) will have music drop out from playing but you can still hear audio from the paired sub.  Then the music will return for a while, then drop out again for about 30 seconds.  Random.    I have unplugged all devices, re-booted the router, plugged them one by one, assigned fixed IP addresses.   Worked for

That way we can delete redundant posts or accidental ones ourselves. Thanks!

Not supporting a feature that has been available on iPhone for more than a year, is a serious drawback to the the service and end user experience. When will Sonos begin supporting this feature?

When there is an outage the pop-up appears on every page opened or refreshed and that gets old rather quickly when looking at a lot of pages.Could it be changed so that the pop-up is shown once per visit (maybe a cookie) so it doesn’t have to be closed time after time, just once.

This song was being demo’d on the Sonos set at Best Buy on 9/15/23, and I can’t find it anywhere!My video on YouTube of unsearchable Sonos songI cannot find it anywhere. It's not on Shazam or SoundHound... no search of lyrics or combination will lead to anything. The closest I found was Sukihana - "Price Going Up" (from her classic album, "WOLF PUSSY,") but it's definitely not the same song.thank you

Has anyone returned a duplicate order before? I placed a 2nd order because I missed out on a cash back opportunity. Probably a dumb question but if the orders are the same exact set does it matter which one I send back? I’m guess yes because of serial numbers.  🤔

I have AT&T fiber and has worked flawlessly. Recently, last couple of days I’ve had WiFi drops. Tech came out this morning and changes a wire outside . Nothing else was changed. I have the same modem router and same password as before. Everything in the house is connected to WiFi and working. Two rooms  with Arc, sub, and ones are working. However , app says Sonos not found and has to be on the same network as devices.  Only thing I see different is iPad has this privacy warning on the WiFi (see pic) but iPhone does not..Again , same everything as before. Pics show what I’m experiencing . Ideas?  

I installed Sonos in my living room with the following configuration: * Beam Gen 2 connected via HDMI Arc to my TV* 2x Sonos Era 300 on the back of my sofa* Apple TV with Plex, Netflix, Disney+,...* Trueplay calibration doneSo far, I'm disappointed with the result. The content watched isn't just movies and the sources vary (Plex, Netflix, Disney+ and TV channels).I find that the Era 300s at the rear don't add much. The sound has to be at a certain level for that to be the case. But the sound isn't often high, because there are 6 of us and someone always thinks it's too loud.I previously had HomePod v1s, which weren't bad at all, although their main use wasn't as TV speakers, but for music. It was more a Logitech Z906 kit. What was particularly good about the Z906s was the ability to choose the source of the sound, and in particular to output the same sound to all the speakers. This means, for example, that dialogue can also be heard on the rear speakers, thus reducing the sound level,

Didn’t see this posted anywhere else, but the Boost is officially dead. It has shuffled off its mortal coil, it is nailed to the perch, etc.https://support.sonos.com/en-us/article/boost-end-of-saleIt did a fine job for nine years, but SonosNet is clearly getting deprecated and some will have to live with crappy home routers not working correctly causing speakers to vanish from the app randomly.

It would be great if sonos would support Fcast Technology. It is an opensource protocol and would be an amazing way to support direct casting for Android phones and other Clients. https://fcast.org/

Hello all, I’m extremely frustrated with SONOS customer support. I purchased a move, saved up and purchased a second one to use together. I mistakingly assumed or missed in the small print that these portable speakers can not pair via bluetooth. When I explained this to a customer service agent she was kind and understanding, she set me up with a return and said there will be no problem returning the second move that was purchased a few months previously, that it would just require some additional paperwork because it’s just over 45 days.I moved on and accepted that I would have to use another product so I went ahead and ordered replacements after being told a return wouldn’t be a problem. So I waited, followed up, waited, followed up and eventually got a reply that my return request was denied because I was just over the time limit.  If this was the case I don’t understand why I was told I would be able to return the second unit, or why a request was even made given that the represent

Fantastic experience returning my Era 300. I followed Sonos directions for returning merchandise and the day they received my return they processed my refund.  Customer service was quick to respond to my questions and provided helpful information. On 2 seperate occasions I had issues with my orders, both were problems I created. Customer service was excellent in helping me and I have no worries should I need assistance in the future.  All in all, my experiences have been positive and their customer service is a model other companies should strive to emulate.

Current groups setup for alarms is ridiculous. If there is a reason that Sonos can't set up alarms with groups attached, please let us know. Thx

Hi All, please can anyone shed some light on this for me please. I'm an avid listener of Armin van Buuren. On  Fridays he has a radio show called  ASOT ( a state of trance) which I listen to for the last couple of years.  Can someone please explain why this suddenly does not show up on any of my search results, it has simply disappeared from Deezer, it also used to be under‘Discography’, but no longer to be found anywhere? I’m really disappointed as it is theonly thing I listen to every week. many thanks in advance.