General feedback and conversation

I am moving and leaving Sono’s amplifiers and a sonos sound bar with the new owners, I need to remove them from my system, Do I need to call support with the serial numbers and they can remove or can I remove within the App.  :Thank youBob

I discovered that I cannot use my android music library due to a new version of the sonos app.I consider this as a severe regression of the service I had from Sonos and will certainly change my audio system. A real shame !!!

From investigative journalist Brian Krebs:Little Snitch reported today that Sonos tried to connect to a domain called tmp.sonoschina.com. I can't find much information about this domain, other than it is China-based but is out of a US ARIN IP block. This is the first time I've seen something like that from Sonos. I said no thanks. I get that the hardware is made an assembled there, but this makes me worry maybe the data's going there, too. A screenshot of the Little Snitch firewall for Mac OS asking whether to allow Sonos to connect to sonoschina.com.https://infosec.exchange/@briankrebs/109932539931470329  

Hi I am running a Stero pair of Sonos 5 and the sub and want to pair up a turntable , can any one suggest the WIFI connected turntable that I may look at which would connect and play without the RCA cables.Need to connect over wifi please

I am returning a Roam as I decided to upgrade to a Move. I received my returns label, commercial invoice and instructions - all good. Arranged with UPS to collect my parcel and waited in. No show. So I took the parcel, with the 3 invoices to a drop off a couple of days ago. Today it got delivered back to me. I spoke to UPS and they stated it would be collected today. No show.Can you see a theme developing? Also:With the exact same issue.Can anyone offer any advice? UPS & Sonos Customer Service have both been useless. The problem with this process is that I can never prove

Morning all,I am trying to send a broken playbar back to Poland for a 30% discount code on a replacement.I printed out the forms sent to me by Ivytech. These were a shipping label and 3 waybills.DHL refused to collect as there were no commercial invoices.I spoke to Valerian, a member of the Sonos escalation team, who promised me the invoices would be sent to me.No communication or invoices have been sent since.Has anyone else had this problem? Valerian told me it was the first time he had ever heard that commercial invoices were required.Philip

I’m planning to give my One SL stands to a relative. The problem is I cannot disassemble the part were the speaker is seating on (platform?)its composed of the upper part and the lower part disc clumped together and I cannot separate them.because of this, I cannot get the power cable separate from this piece. anyone has tried this yet?

Why have they removed this service from the app?, I bought my Sonos for exactly this reason.  So do I get a refund on my speaker if I return it, as it doesn't do what I bought it to do. An absolute travesty I think, if like me, you get sent music by bands and they want your reviews after listening, then surely this is an impact on my business and requires reparation of some kind from Sonos.

I know I probably am not alone in this however just wanted to gauge how bad SONOS customer services are to everyone else. Apologies this is a bit of a moan however when you pay thousands for a top rank system I would have expected customer support to be a lot more on the ball than this. My Gen 2 Sub developed the infamous hum/interference noise. I contacted support and eventually agreed a return and replacement. I had to chase (via email) the return as repsonse from SONOS was minmal. The return went back to SONOS and arrived at their European hub in Poland on the second week in May. Then everything went quiet…..I gave it a week and phoned them to be told ‘yes it has arrived back and your replacement should leave the warehouse this week’. That was weeks ago and again nothing. I’ve sent three emails to SONOS asking for updates, I’ve received one very basic, generic response saying they would look into it and get back to me - following that, nothing. I phoned this

 Found idly search in App Store on Apple TV. Called Sitnos, seems to work ok, but have never heard anyone mentioning it?

This week, I installed a new Mac mini to house my Roon Core. I configured my old mini as a Roon Bridge. I connected the HDMI out from the Bridge mini to HDMI 2 input of my Sony TV (Apple TV is on HDMI 1).This setup allows me to play 2.0 and 5.1 music from my Roon Core through my ARC, surrounds, and sub 3. The HDMI input signal includes the video portion of Roon, so I can access full info, including lyrics, on the 55” Sony while playing my music. A cheap Bluetooth keyboard with track pad lets me control it all from my couch.This install is somewhat like using the HDMI inputs on my TV as a preamp. I have an Oppo 103 set up on HDMI 4. It all works well. Not sure why  it took me so long to figure out how to do this, but it has increased my appreciation for my Sonos system. Now, if only something is done about the center tweeter on the 300s!

Not allowing people to play music from their device is absolute garbage. I specifically bought my sonos for this purpose as I keep all my music on my phone and do not use other services. For this reason I will be getting rid of my sonos and finding another option to play my music on. Good bye sonos. It was nice while it lasted! 

Hi guys,I wasn’t sure how to categorize this but no matter what i type in the Edit Address in the Profile section, after it’s “saved successfully”, it keeps reverting to Ashburn, United States with a postal code 20149 and leaving rest of the fields blank.I wiped out all cookies, browsing history, etc. but nothing helps. Same happens when trying to edit my address via phone’s browser. I use “Brave” browser on both.Does anybody have any advice on this? :/

Hello,my roommate and I have been trying to place our first order on Sonos.com. It always gives us a confirmation screen of success, then it never emails an email confirmation or shows up in the order history. We’ve already reached out numerous times and the sales team always says “it’s a payment error, it’s on your card” but our cards all say that there was no problem. I even paid through PayPal and the authorization is still there, but support just told me it was auto cancelled due to payment verification still. My card issuer told me that the charge went through fine! The cherry on the sundae is that in response to an escalation to the operations team to find out why it isn’t working, my roommate got this answer back:———“Thank you for reaching out to Sonos support.We sincerely apologize for the delay in following up. After looking it over, we are unable to process your order at the moment.With that being said, we highly suggest checkin

Not sure if this is really feasible or not, but I would like the ability to lock an instance (device) of the Sonos app so that it can only control a single Sonos room.  The use case is that a user may have a laptop/Mac/tablet/etc that tends to always remaining in a single room in the home, like a home office.  Currently, I need to open the Sonos app, and wait for it to locate all the rooms in home.  These can take several seconds for me as I have about 15 Sonos rooms (yea, I need to reduce that).  Once done, it never defaults to the room I’m currently in, so I have to scroll to pick it.  Then I need to go click around to pick what sort of music I want to listen to.  Sure I could just use voice control if it’s available in the room, but I don’t really know what I want to listen to yet.So if I could go into settings and say that I want to lock to a specific room then the app would only be concerned about discovering that single room...not all 15.  It should speed things

If I choose to register for the upgrade credit does anything at all change with the speakers that I register for the credit? do they still work (never bricked by the system) and still get updates, etc? it says my Sonos One and One SL’s are eligible but I don’t want to lose them from my system.

Been trying to tune for a few weeks, but always get an error message about ambient noise. While waiting on line for Sonos tech support, I moved from my  usual armchair position over to the couch (a distance of 7 feet) and voilà, it completed the tuning. 

Encore déconnecté 😬l'arc fonctionne seule... Mes 2 ones et mon sub ne fonctionne pas. 

HelloIf you have not purchased an Era 300/Era 100 speaker, then the following survey means nothing to you. Then again maybe you have purchased an Era Series speaker and don’t intend to use stands or wall mounts…again the survey has no meaning for you. On a final note maybe, you found a competitive stand/wall mount that meets your need…once again the survey mean nothing to you. However, if you’re like me and have been waiting on stands for the Era 300 speaker for two months then...yes, the survey is relevant. Full disclosure, I was able to get stands for four (4) of my Era 300 speakers upon first launch. However, I’m still waiting on four (4) more Era 300 stands ordered on April 1, 2023. So maybe the jokes on me for ordering stands on April Fools Day. Those of you in the U.S who are familiar with and know the significance of the date, can laughing rela

The current Port hasn’t been out on the market that long, but wondering out loud if it makes sense for the next gen of the Port to include an HDMI or HDMI-eARC port to output atmos/spatial audio.  Perhaps even able to input via HDMI or HDMI-eARc  atmos/spatial audio.I guess in a more general sense, I want the Port to be atmos/spatial audio capable.  Here’s more specifics of the features/scenarios I’d want to see.If you have an existing 3rd party setup for a atmos capable home theatre setup, than a Port:Gen 2 could be used as a atmos music streamer for your setup. As far as I know, there aren’t any other streaming boxes that really do this just for audio.   This feels like a natural upgrade for the Port and stays true with original reason the Port was created in the first place.When grouping Sonos rooms right now, the group plays to the lowest common denominator.  In other words, if you group an Arc room, pair of Era 300s, and a Port...you’ll get stereo.  Upgrading the

HelloEveryone comes to this community to get information on how to get the best performance out of their Sonos speaker system. However, there are very (and I mean very) few threads that start with “I just want to tell you how great my Sonos sounds and here’s why”. That’s OK…because this community exists to share ideas on what works, what does not and help resolve issues of all sorts. It serves as a venue to vent frustrations and/or utter discuss with Sonos. One member offered to send a video of them burning their Sonos gear as the ultimate expression of their level of dissatisfaction. Thankfully, posts to that extreme are very, very rare.😜However, after all is said and done most want to know how their system should sound. The recuring answer in this community; regardless of whether or not you have an iOS device to use TruePlay, is

Hi Sonos community I’m owner play 5 gen1 with eligible for upgrade programme. Unfortunately when login to my account I can see my speaker eligible to programme. Sonos confirmed that speaker is eligible. How to claim this discount? Thank you !

I am wondering is someone could advise me (someone with limited hi-fi experience) if I would have any issues connecting a Denon pra-1200 preamp to my sonos era 300. I have been given the preamp along with some other components and wondered if this would be Ok to connect to sonos to allow the sony prx 600 turntable to be used?I believe that the output impedance of the preamp is 10ohm. Will this be OK? 

Hi With the introduction of the Era 300 and Era 100 models Sonos gave the user two options to protect their privacy regarding voice assistants:Privacy Tap: Deactivates the voice assistant by tapping the speech bubble on top of the speaker. The light will turn off. You’ll still have access to other mic-enabled features, like Trueplay. * Security Switch: Prevents accidental activation of the voice assistant by toggling off a switch on the back of the speaker. This method disconnects all power to the microphone for added privacy/security.Most likely the above privacy/security options will be introduced on whatever the replacements/upgrades will be for the Arc, Beam, Move and R

Hi EveryoneJust want to share an Era 100 mounting project using the Sonos Era 100 Wall Mounts that is not the norm. I use my garage a lot and like to have music playing.  For perspective it’s a three (3) car garage with a concrete rear wall (which is where the speakers are mounted). I didn’t want to drill holes in the concrete and cause a crack (or cracks) as it’s a retaining wall that’s under ground.The project requires selecting a bonding agent that will bond wood to concrete or similar surface. I chose Liquid Nails Fuze*It Max construction grade adhesive. I allowed 48 hours curing time to achieve the strongest bond. After curing, the bond is rated to hold to over 64 lbs (29 kg) of attached weight. Click the links