I don’t recognise the email address I used to set up my account - I therefore don’t have the correct password either. Is there a way to reset it?
Best answer by Ken_Griffiths
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See if this link helps you to resolve the issue..
https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.