General feedback and conversation

Mr. Spence,  you've obviously heard the complaints so let’s work on fixing this. send out a 40% off discount like you have in the past, fix the volume slider, up the Rakuten cash back program, increase upgrade discounts from 15 to 30 across devices.  offering sonos ace at a significant discount to loyal customers will roll out sonos branding into the public. Marketing needs to improve significantly. This is the easiest product to market, yet I never see it done with newer marketing ideas.  Hire influencers, put out positive app content, explain why there was a change to begin with.  fix the volume slider I’ll buy the headphones. I’ll give you some time. just get at it and fix this….fast. oh, and fix the volume slider   

I have read much of the feedback about the new Sonos app. The most frustrating parts of the new app that I have experience involves loss of previous Sonos playlists that I had saved in the old version of the app. I had over 50 different playlist that were labeled and were easily accessible for parties and get together, etc. Those were all wiped away when I have read much of the feedback about the new Sonos app. The most frustrating parts of the new app that I have experience involves loss of previous Sonos playlists that I had saved in the old version of the app. I had over 50 different playlist that were labeled and were easily accessible for parties and get together, etc. Those were all wiped away when the new app came in and only two partial playlist could be brought up. overall, the app is very difficult to use. It is not user-friendly. Finding the speakers you wish to control and add is glitchy and difficult. I really wish they would have simply gone back to the old app. I know th

This may be a daft question but after sharing my music fold, via computer/ external hard drive, with the sonos app do I still need to  keep the hard drive connected to the computer and switched on when I want to play music from my folder.  I know that I could just disconnect it to see what happens but it has taken me days and hours to figure out how to do and for it to work.  My music includes all my vinyl that I transfered on to mini discs and more recently had digitalised which sounds great when played on my 2 sonos one's  as stereo. 

I cannot believe After spending over $2k on a Sonos system for my house, you have the temerity to launch an update which then screws up my system, and then send out a note stating how bad you feel. AND you’ll have it fixed by November. What kind of empathetic customer service is that. So here is what I am going to do. I am removing Sonos and moving to Audio Pro. You do not deserve my business.

Overall, the new Sonos app seems to be an improvement over the previous version. But I am disappointed that many useful features from the previous app weren’t included. So here is my wishlist for the new Sonos app: Bring back the shortcut to the EQ settings on the Now Playing screen. Bring back the “HD” and “Hi-Res” icons on the Now Playing screen when streaming lossless or hi-res lossless music from your local music library. Bring back the number indicator on the volume slider on the Now Playing screen. Under About My System, show what audio format is playing after “Audio In:” while playing TV audio. Bring back the alphabetical search/quick scroll feature for local music libraries. Include local music libraries in the Search feature. When viewing albums from a specific artist, allow the option to switch from list view to grid view. What other features would you like to see brought back or added?

After waiting ~20 minutes in the Online Chat Support waiting area, I got to talk to a support representative.After explaining my problem (https://en.community.sonos.com/speakers-229128/downgrade-sonos-beam-gen-1-to-s1-6900627) he explained thatI have no way to downgrade there’s no ETA for when the “Downgrade to S1” feature will be back you don’t need to be a Business genius to know what this means … So that’s it, for anybody who did not get to do the downgrade yet.For me, it’s definitely Bye-bye-SONOS.Next (atm not sure if next week or in the next ~6 months) I plan totrade my product on Ebay for whatever peanuts I can get off it move to a different NON-SONOS solution (not sure if soundbar or receiver+speakers) never ever again pay one more cent to SONOS. When I find myself in the position of advising any acquaintance about what sound solution to purchase… well… I plan to simply be 100% honest.😡🤬PS: I’m aware that when it comes to having a horrific user-experience, I’m on the light-si

The new way to explain a failure !just saying i have a SONOS system and things are more than wrong 

Are there any SONOS plans that would facilitate DAB + reception be sent through SONOS equipment?

 Tried to open an Amazon Music playlist only to be greeted with the Something Went Wrong error.  Then the screen stopped pulsing and nothing happened.  More quirkiness!

Sonos customer service is pathetic. Fourth time I’m trying to reach them.  They always claim between 30 and 55 minute wait time. When It’s that long, they don’t have a call back queue option!!?   Really?   but it gets worse- each time they never come on the phone. Right now the queue was to be 30 minutes but I’ve been on hold for 57 minutes and counting.  It doesn’t matter if you call them different days or times of day.  It’s the same. So don’t hang up- again?  There’s nothing one can do!  they should be ashamed of themselves.  I’m never buying another product from them again.  And they have the nerve to try to sell me an arc from a recording as I wait for them to pick up on a tech issue. Uggh.    

I just called customer service in the uk and was informed the wait would be 105 minutes. I guess a lot of “Sonos Members” are experiencing similar problems to us. Our system has stopped working, we get the annoying messages that our individual components cannot be found, the Sonos customer service is unreachable. I see that there are over 450,000 “members” registered. I wonder how many are regretting buying Sonos? It is clear to me that the “product” supplied is simply not fit for purpose. Moderator Note: Modified in accordance with the Community Code of Conduct.

What on earth have you done now? My Windows Desktop Controller indicated an update and I carried this out and assume it’s made some firmware changes to my speakers and now I can no longer use S2 16.3 app as it just states this with no functionality: I have retained using the old app as IT ACTUALLY WORKED unlike your failed new 80 version.HOW DO I CONTINUE USING MY SYSTEM AS I WANT TO WITHOUT LOSING ALL FUNCTIONALITY???

Dear PatrickI'm moving to Yamaha because upon updating the apps on my pc and android my connect app doesn't work anymore.  I couldn't afford your speakers so it's easy for me to change to Yamaha MusicCast.This problem is not mentioned in your email why?You conveniently made the Connect Amp obsolete without telling anyone, shame on you.Your products are too expensive so I can not afford to replace the amp.Yamaha has better technology with better connectivity as well as equal sound quality and most importantly it's around 2/3rds the price of Sonos even including the discount offered.Sonos will be going the way of Blackberry. Have a nice retirement.

Hi folksAnyone have problem add a new speaker to the app? I just upgrade from the Playbase to a Ray…and the app crashes and i’m stuck. Anyone have the same issue….and yes…i try add the Playbase again but the app crash here as well. I have been in contact with Sonos support,but they could not help me…they say i might just wait a few days utill they have fix the problem.Have a Good Day👍

Well, it’s clear that Sonos aren’t going to allow us to go back to v16.1 of the S2 App.Criminal really, considering (since 80.00.08) the new S2 App doesn’t even recognise my Sonos system on my WiFi network anymore, and I can’t reach anyone on the helplines (not that they’d be able to help anyway).I think my hardware was all purchased just pre-2020, does anyone have any advice on going back to the old S1 environment?Apparently I need to downgrade all of my hardware, but TBH I never wanted to upgrade to S2. I seem to recall I was forced to at the time. Thanks!

So, after the debacle from yesterday's AMASonos App Redesign AMA | Sonos CommunityI have raised a complaint with the attorney general's office as Sonos are just doubling down on this fiasco and awful app release which has rendered my system largely useless. They lied on their press release and refuse to make things right for their customers.The outcome I need is to be able to go back to my previous app until they have demonstrable parity with the S2 app or refund me for the investment I have made based upon the features I bought it for. Telling me to wait months before I can use my system again is just not good enough.I would suggest we all, as a community, move forward to report this to our respective consumer bodies to try to hold Sonos accountable for this.

Dear Sonos,You have a New Coke, or more recent example CNN+, level of self-induced crisis with your recent App update killing your core value proposition - The Sonos Ecosystem.This is beyond access/search to Personal Music Libraries or some systems not connecting, but by purposefully removing basic functionality like Queue, Sonos Playlists, Segmented Favorite, Search Personal Music, Mute, TV/Music Source Switch, Alarm, Sleep and others - you’ve demonstrated a lack of awareness on the importance of trust as the guardian of your company’s ecosystem.Apple is a dominant example of a stable (and expanding) ecosystem driving consumer confidence to invest in new hardware as well as upgrade hardware for want, not need.Mistakes happen, even by industry leading companies. It takes “courage” to admit them and do the right thing, not double-down and pat yourself on the back for a self-induced deadline (Q2 Earnings with CEO Update) to disrupt your ecosystem over the launch of a new product (headpho

May 17th article in the Washington Post: Tech in Your Life: Why this company’s biggest fans turned against it. A decent read. The CEO wants us to be patient. 🤣

I have been using Sonos for the better part of 15 years. It has been solid for most of those years. I will never purchase another Sonos product. The new app is the worst design I have experienced for any product - ever. It is the least-intuitive interface, that I don’t think I will ever pick up. Many speakers disappear from the app and re-appear later. I have speakers that just stop playing music. I have songs that play about halfway through and then skip to the next. All of this is at a location that worked for years. The ONLY thing that has changed is the app. One of Roam speakers stopped turning on. They gave me a return order via support chat. They took all of my information and sent me an e-mail. The e-mail wants me to go to a website to confirm the data and provide a credit card number (in case I don’t return the faulty device). The web form doesn’t work, so no return. It took me roughly 5 ½ hours to get through the return process on Saturday. Yesterday I spent another 2 hours to

Does anyone know how to stop the Sonos app on my PC asking me to check and install software updates. On the Sonos program on the PC under there are four major heading - File, Edit, Manage and Help  (ie. nothing called settings). Under the Manage heading one of the two items I can click on is “check for updates” to which I’m responding Not know - which the application is ignoring. I’ve also tried turning off automatic updates from the Microsoft store but that doesn’t work either.  Any suggestions would be appreciated.   I’m trying to avoid having to update the app on the PC since I know I will lose access to my NAS.  I made the mistake of updating the App on my phone with the latest May 7 update and as a result have lost access to the NAS on my phone. 

I am still having no end of problems post the release of the new App to replace S2. i have S1 legacy system. It keeps trying to upgrade me so cannot use my equipment. When I can connect to it it won’t look at my music server and can’t find it.The apps on different tablets phones and laptops all show something different for the system setup, so some rooms missing on some versions, and some equipment missing on others!  This is a nightmare for customers whom have spent huge sums installing equipment in every room over the years!The letter from the CEO is next to useless as what matters is customer satisfaction, not words. The guy should be sacked for allowing such a shambles to occur on his watch. They are kissing goodbye to thousands of loyal customers and seemingly cannot fix the problems or at least aren’t prepared to just roll back and release a separate beta version! Simply hopeless!

Am I alone in finding the sleep timer function has disappeared with the latest update?

SONOS WHY!! How have they released a long awaited update, and somehow managed to downgrade the whole system?? I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMERThese are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've adde

After whatever happened recently, I was forced to update my Android app.My case is not that dramatic, as I have 1) windows pc, 2) android phone, 3) only one SONOS Beam.I’m not experiencing most of the really annoying issues that a lot of users complain about.But I do miss Queue Editing the Play Next & Add to End of Queue functions for folders in the Music Library, just like they were available for folders in the past, and they are currently available for .mp3 files (see the 2 screenshots for comparison). So The Question…Dear SONOS, can you please give a honest & realistic deadline for this ? Are we looking at less than 2 months, or maybe ~1-2 years ?

My wife and I like the us time when the kids sleep. I have to constantly go through the app settings to turn off the surrounds and sub individually, then click the Night Mode toggle. I understand the toggle for Night Mode just makes things quiet. But what I am proposing is a "Sleep Mode” toggle to make things quiet, as well as, turn off Surrounds and Sub in one click.