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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 16,031 Replies
Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1944 Topics
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TrapolinoContributor I
asked in General feedback and conversation
Sonos recent iPad app uograde….gold icon replaced by black icon

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

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7 months ago
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DenisG654Contributor I
asked in General feedback and conversation
New App doesnt allow me to end music in multiple rooms

I have music showing it’s playing and when I check the box to shut it off nothing happens ?? I have music playing in 5 rooms so I have to put volume to zero. It won’t cancel out the rooms! The new app sucks ! I have written to Sonos and the reply is horrible ! Very disappointed in the new app. 

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7 months ago
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IBIBIBContributor I
posted in General feedback and conversation
Re-launch old app while Sonos properly debugs their new app

Does not appear there was any competent debugging/beta testing of the new app prior to launch Bring back old app while Sonos debugs the new app 

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7 months ago
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phildirt3Enthusiast I
posted in General feedback and conversation
sonos customer service

Have a large system and the new app is a mess, couldn’t ad a new roam. So i do the chat thing and they couldn’t help me . Told me to call for advance technical assistance. Heres the problem. They re all foreigners and i can’t understand any of them. 10 years ago when i had a problem i got a English first language person who knew something. Now its just generic responses and no solutions. The new app is so terrible 

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7 months ago
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Johnny RenoContributor I
asked in General feedback and conversation
new app

Why would anyone even consider buying a new Sonos product or expanding an existing system given your obvious disregard for your customer. I purposely did not upgrade the S2 app so I would not lose functionality only to find it updated automatically and removed access to my music library. Your headphones look interesting…would I buy them? No way! 

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7 months ago
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ScottishJohnContributor I
asked in General feedback and conversation
Sonos Ace connection to the Beam

Just looking for confirmation that the intended upgrade to connect the Sonos Ace to a Beam will be a software download and not require a new headset. 

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7 months ago
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HasaniContributor I
asked in General feedback and conversation
New Sonos App - how bout some basic testing?

I just installed the new iOS app. Wow it’s confusing which one would expect if a new upgrade.  Problems:A playlist is playing however when I look in the Queue it is not the same playlist. It is the previous one or it says can’t load.  The play/pause control on the current playing song view doesn’t work although it is present. You have to go to the ‘Your System’ view to control the sound and play. Weird.      Speaker control not working 

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7 months ago
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Tdubb32Contributor I
asked in General feedback and conversation
Sonance Subwoofer Installation

Does a Sonance Garden series subwoofer needs to be buried underground or will it work just fine above ground? Thank you

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7 months ago
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DiggerDogTrending Lyricist I
asked in General feedback and conversation
ALARM What are the developers of the iOS app 8 on???

REMOVED THE ALARM FUNCTION https://support.sonos.com/en-gb/article/set-an-alarm-on-sonoswhat do you all think?

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7 months ago
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rwebb616Contributor I
posted in General feedback and conversation
New worthless app

So spent thousands of dollars on sonos equipment and selling it to hundreds of customers and now it’s worthless.  Thinking about moving to Wiim now.  This is absolutely the stupidest move Sonos could have ever made.  Release a BETA app and expect their userbase to test and report on it?  What the F? Go back to the old app - everything worked great!  I have thousands of tracks on a local music library that I can no longer access because this stupid worthless app doesn’t have any library functionality.  I also have many customers who have invested in NAS drives and paid thousands to send out and rip their CD collections only to not be able to access or use them now.  Our church is using a local music library for their youth group and we can no longer play the tracks through sonos now thanks to this POS app. I really DON’T CARE that the feature will be out in June or whenever the planned roadmap is… if the software isn’t ready don’t roll the f’ing thing out!  What are you thinking? I hope

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7 months ago
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ShadyoakesContributor II
asked in General feedback and conversation
new sonos app interface

New Sonos app is clunky and not very intuitive.  Horrible interface.  

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7 months ago
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MetalprContributor I
asked in General feedback and conversation
Arc and Sub Mini not connecting

Since the failed update, my Arc and Sub Mini disconnected and I was not able to sync them again, not even factory resetting both and trying to add everything back from scratch. Today, I disabled the password security on my router leaving the WiFi open. Reset the Arc and Sub Mini, register the devices in the app and they connected. Leaving WiFi with no authentication method is not advised, but I’m not too concerned about it at this time until Sonos cares to fix the mess that they did. Just putting this workaround out there,  hope this helps someone.   

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7 months ago
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Montone13Contributor I
posted in General feedback and conversation
May 2024 Update

Dear Sonos, Please revert back to the previous OS. This update is shocking and not an improvement at all! The functionality of the app has gone and my favourite function, the alarms, are gone! This is extremely frustrating as I have alarms set for every day and currently they are still coming on and I can’t change them without unplugging my speakers! What a joke. You have not only made the app difficult to use, when there was nothing wrong with the previous version, but you’ve also managed to not allow your customers to decide whether or not they want to switch to the new OS or keep the classic OS. This should be an option, without question!  Please bring back the option to revert back to the original OS immediately! Thanks

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7 months ago
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nbannonContributor I
posted in General feedback and conversation
Replace Sonos with?? Suggestions please.

I cannot TRUST Sonos anymore. After latest software downgrades (they are the opposite of upgrades) I cannot access my Music Library from the app on my phone. Music Library disappeared from the controller on my Mac. Spent 3 hours with a Sonos engineer (after spending 2 hours getting someone to talk with) to get a work around. I just don't have the time for this and have decided to move on from Sonos. Who can suggest a brand that offers the same functionality but is trustworthy?I used to think Sonos was the best in class. Spend €000’s on 9 piece system over 2 houses. Will write that off. But even worse, I recommended Sonos to friends and family. How embarrassing that now seems.Totally let down. Software releases absolutely value destroying. If I owned the stock, I would sell/short.

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7 months ago
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RdwiedContributor I
asked in General feedback and conversation
New App issue

The new app wont allow consecutive play of an album or top songs from an artist from Amazon. Only plays one song at a time then done. Old app would play entire album. Only a "station" plays without stopping.This new app is frustrating to navigate. Please go back to old app. 

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7 months ago
press250
press250Prodigy III
posted in General feedback and conversation
Good News: Welcome to the 1 Percent!

But the “why now” was because it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it. https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview^That’s Sonos CEO Patrick Spence explaining why the new app was released. So apparently all of us complainers represent just 1% of customers! 😏Doubling-down on this inane “there are only like three people having problems with the new app” tripe is just plain stupid. Let’s say I believe that my use case—listening to local library music—is completely out of the ordinary; that tells me that Sonos is going to leave me further and further behind on a forward-going basis. In other words, it strongly incentives me to search for alternatives that WILL support my use case.On the off chance that someone from Sonos reads this, here are a few sincere suggestions:In additio

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7 months ago
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gapsterContributor I
asked in General feedback and conversation
fraud?

If a company takes away all the functionality that u use, making all you speakers useless, is that fraud?I’m beginning to think Sonos is guilty of fraud.

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7 months ago
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T66Contributor I
asked in General feedback and conversation
law suit!

I say lets all get together and file a law suit against Sonos for deceptive trade, they dont give what they sell you. 

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7 months ago
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MiketitanContributor I
asked in General feedback and conversation
new sonos app

Hello, I have downloaded new Sonos app and I cannot find my library which is connected through Spotify. Can someone assist please?

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7 months ago
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Derrick KaletaEnthusiast II
asked in General feedback and conversation
How is it possible that the CEO thinks this app is easier to use than the prior?

Reading the Verge article with the Sonos CEO- he states But the “why now” was because it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it. I have zero idea what he is using this app is clunky, slow, and everything is greyed out. Sometimes after a few minutes the album cover will appear I guess. Can anyone list the ways that this app is easier to use? I would legitimately like to know. I am in the 1% of crazy’s that the CEO thinks are unable to appreciate this work of artistry. 

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7 months ago
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Andrew ParryContributor I
asked in General feedback and conversation
sonos update

Hi. Called Sonos support today and they were no help.Problem is that the Update bricked all my Sonos devices. They are connected to wifi. New Move only works by Airplay  Sound starts and stopped erratically  What do I do?

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7 months ago
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Rusty HammerContributor I
posted in General feedback and conversation
Answer to new app update

Download the “sonosphone” app from the app store.  For $3.99 You retrieve all your Sonos library to play on your Sonos devices.  A great temporary fix until Sonos can fix their problems.Enjoy your music again,Rusty

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7 months ago
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Lee OliverContributor I
asked in General feedback and conversation
Support - or lack of it

Sonos has an email address to get support on the website - support@sonos.com. When you contact it though you receive a message saying that the address is no longer monitored - how useless is that?

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7 months ago
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FunnycowContributor I
asked in General feedback and conversation
App update

Anyone seeing less “immersive” sound and volume intensity since the recent update? I have an arc, eras , and sub mini . Seems the system has lost a little juice . Any thoughts would help . 🤔

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7 months ago
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KJ1971Contributor I
asked in General feedback and conversation
IOS update - complete loss of room control

The new IOS update has resulted in complete loss of room control.  I cannot get the system to accept my room selections.  I can click on a room but it automatically reverts back to a prior room.  I tried to pair rooms and then remove a room to see if I can force the switch but it simply reverts back to the prior room.  This update effectively makes the entire Sonos system unusable because there is no way to pick the rooms you want to play music on.  Does anyone have a work around for this issue?

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7 months ago
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