I purchased a Sonos Sonance outdoor speaker in April 2024.  The speaker was installed in June 2024, shortly thereafter the sound became distorted.  Wires were check and it showed it was a defective speaker. I contacted tech support, and they verified the speaker was defective, and I would need to return the speaker.  I called support again, to confirm it was both speakers I would be returning.  I was informed yes, as they are sold as a pair, and therefore I would receive a new pair. Weeks later, I receive only one refurbished.  I contacted support, who is telling me they cannot contact the department who sent the speaker and will have to try and reach out to them to see why they only sent one speaker.  Who cares why one speaker was sent.  I would like a set of speakers.  You take a brand-new speaker, to send me a refurbished speaker which already had problems.  I am disgusted with SONOS and will think twice before spending my money to purchase their products.