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kchil12101
Contributor I
Aug 19, 2024 6:38 PM UTC

What changed with Sonos Customer Service?

Sonos used to have AMAZING customer service but it has gotten incredibly terrible.  Why did this change and will there be any efforts made to make it better?  I would like to purchase more products but I don’t feel confident in growing my Sonos system at this time. 

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    Schlumpf
    Schlumpf
    Virtuoso
    Aug 19, 2024 7:02 PM UTC

    Sonos used to have AMAZING customer service but it has gotten incredibly terrible.  Why did this change and will there be any efforts made to make it better?  I would like to purchase more products but I don’t feel confident in growing my Sonos system at this time. 

    I’m sorry you made such experiences… I can’t confirm it and always was lucky to get really good support each time I called them. But I can imagine Sonos extended their support lines after the new app was launched and there was such a run on the lines. To get that managed they didn't have the time for extended trainings on external support teams. So I suppose there were such external support teams just being trained quickly for easy level 1 issues. All that just is what I suppose…

    But I’m sure in future Sonos won’t depend on external staff and support quality will be the same like in the past.

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