Got a new Beam Gen 2. Followed directions to set up. Didn’t work.
Went to troubleshooting on the app. Two hours. Didn’t work.
Contacted chat tech support. Talked with Savannah F. 1.5 hours. Didn’t work. But got a case number.
Called and talked with tech support. Brian G. 1.5 hours. No progress. He says I need to put the router into “Bridge Mode,” and says that’s all he can do.
I put it into Bridge Mode. The entire system crashes. No internet. Thanks, Brian.
Contacted support at NetGear. 1.5 hours later, got internet. Now to reconnect all the wireless devices: phones, computers, printer, Alexa, TV, extender, Smart Life controller, alarm system. Hours later, finally fixed.
I returned the Beam for a refund. Thanks, Sonos
