Contributor I

Have become very frustrated

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My system has become essentially useless. Over the past 6 months or so I get nothing but errors on most of what I try. My surround is no longer working, I can't stream Apple music anymore and Trueplay errors out. I know the CEO sent a note apologizing for their app. Is anything going to change, new app version that works? At this point I am too frustrated to keep fighting with it. Nothing but non descript errors. I have thousands invested in Sonos equipment and was once a strong advocate. Now I am thinking about replacing it all.

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Ken_Griffiths

The App is working for some users, myself included. Have you tried speaking to Sonos Support about your issues? There maybe a wait time, but it sounds like you need their help. Here’s a link to contact them, if not done already…

https://support.sonos.com/s/contact

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Rich73

Lyricist II

It's utterly abysmal and cannot believe a company as well resourced as sonos have such a poor app. I basically cannot play anything anymore in the app since the disastrous new app. The only answer sonos customer service have is I should use an ethernet cable! Unbelievable!

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