Fix & Optimize

For some reason I am unable to switch on the right speaker of a pair. The left one is fine (and displaying the green light). Many thanks for your help.

Just updated to version 80.12.03 and the volume controls actually work!  Maybe there is hope!  🤞

HelloI've been desperately holding on to the old app after the car crash that is the new app which ended up on our ipad.One of the features missing in the new app which I suppose is quite niche but means a lot to us is the "add to Spotify playlist" option on the track now playing. When listening to new (to us) music we like to add tracks to our own lists as we go, but to Spotify playlists not sonos ones because we want to be able to use those lists on the train etc.  It's missing from the new app, how do we request it? Ta

Connecting Ray to a Toshiba tv

Hasta ahora me habían funcionado bien pero he cambiado el router y los dos ones y el subwofer han dejado de funcionar en mi sistema, los he vuelto a pasear en la aplicación de nuevo pero cuando los íntegro todos desaparecen y solo funciona la playbar. En la aplicación sólo indica que los 3 no están conectados. Lo he intentado ya 4 veces y el mismo resultado, me podéis ayudar? Moderator Edit - Translation by Google:Until now they had worked well for me but I changed the router and the two ones and the subwoofer have stopped working in my system, I have gone through them in the application again but when I integrate them they all disappear and only the playbar works. In the application it only indicates that the 3 are not connected. I have already tried it 4 times and the same result, can you help me? 

I have a MacbookAir on my network upon which is a folder of 4692 songs.  I have added it to my music library, but when shuffled, only 1907 songs appear in the queue.  No amount of tweaking seems to change this situation. I just want all the songs to play in random order.  Is there some other way to achieve this?

I need some technical help here please. I am currently running an Arc, Sub 3 and an Amp with two wired ceiling speakers as one room. I am upgrading to an Arc Ultra and Sub 4 and want to connect them to the current amp that has two wired ceiling speakers to run as one room, as before.I have removed the original Arc and Sub 3, factory reset them and moved them to another TV. They connected, renamed and working fine, so they are out of play.I have set up and connected the Arc Ultra to the TV and have it up and running. I was able to connect the Sub 4 to wired speaker amp, which is named Great Room.  When I originally connected the Ultra, it asked me where to connect and gave my Great Room amp as a location, which I selected. When Ultra connected it created a new room called Great Room 2. Now I have two separate rooms. Great Room, which is the wired speakers and the Sub 4 and Great Room 2, which is the Ultra. I want the Ultra, Sub 4 and wired speakers on the amp to be one room when I turn

Hi EveryoneI cant get the ARC Ultra to show ATMOS 7.1 it will only show ATMOS 5.1I was so looking forward to the 9.1.4 setup showing the 7.1 on the App?I am playing on a TV with eARCH and currently using the PLEX player.(All my 4K BluRay ATMOS disc is ripped with all content to mkv)My Surround receiver shows it correctly. My questions:Is there a difference in quality between the Atmos 7.1 vs Dolby Digital Plus 7.1 playback? Is this the HDMI problem? do I need to invest in a Switch like the FeinTech VAX04101A or the HDFury Arcana to get ATMOS Recognized correctly? Would a Shield Pro fix this problem? Has ANYONE gotten a ATMOS 7.1 to show up on the Sonos Ultra App? I can see it shows DTS 5.1 when playing old movies does this mean it now plays DTS?Thanks looking forward to hearing from the experts :-)Best regardsCasperse   

Today my Sonos desktop app stopped working correctly on my Macbook Pro laptop.  The desktop app boots up and for a fraction of a second all looks normal, i.e., I see all of the various parts of my Sonos system show up and the music menu on the right etc.  Then all of a sudden that goes away and the app displays a message “Searching for your Sonos System...” This resolves to “Sonos found on this network.  Update your system.  All your settings and services will be saved.”  There are two buttons: “Update” and “More Options...”  I click on Update and I get a pop up window that says “No update required. Your Sonos system is up to date.”  One of the choices under More Options is to reset the app.  If I choose that option, the app closes and nothing happens.  When I re-open the app, it asks if I am connecting to an existing system.  I click the “Connect to existing system” button and it tells me that the connection is successful.  I click the “Done” button and the app goes back to the blank

Hi all!Currenty I have a Playbar connected to my Sony TV’s optical port. I am buying the Arc Ultra. Since my Sony TV is older model, it only has Hdmi ARC. Is it a better choice to connect the Arc Ultra via Hdmi ARC, or optical ?. I presume the optical will give me regular 5.1. and Hdmi Arc losy atmos. Oh and, in between I have the Nvidia Shield TV. How would you connect everything?Thank youNeven

Hoping someone here can help. My system consists of two Play:1s and an Era 100 (each in a different room) and I have a Synology DS218j NAS that stores my music library.For some reason I can no longer play anything from my music library on the Era 100. When I try I get the error “cannot play [track title] access to [nas name\shared folder) is denied”The tracks play fine on my other two speakers so I can’t see that there is any issue with sharing, permissions, firewalls or SMB settings.I’ve reviewed the activity log in Synology and I can see the Play:1’s accessing the NAS via SMB3. The Era 100 does not appear to be even trying to access the NAS as there are no entries in the activity log.I’ve rebooted everything, reset and re-added the Era 100, edited the Unix settings, ticked the NTLMv1 box. I’ve set up a new user account within the NAS specifically for Sonos. Nothing works and now I’m at my wits end.Can anyone offer any tips/solutions? Thanks in advance.  

Hi,I am having an argument with my partner about the position of the second Era 300 I just ordered.Here is a picture of our living room : As you can see, we have a first sonos Era 300 on a furniture on the right. We cannot put them behind the couch. I am intending to put the second Era 300 on the left, attached to the wall thanks to the Sonos wall mount system.I have now a conversation with my partner who would like the Era 300 to be put at the top of the wall (see the red cross behind) where as I think that it should be at the same position than the first Era 300 but on the other wall (see the yellow cross behind):What do you thing about out respective position ? Do you think the Trueplay calibration can help compensating the fact that each speaker is not in front of the other ?Thanks for your time ! 

Hi there, I have a move and a beam in my kitchen. We just use the beam for the tv and run the music when we want it through the Move.  I currently have an issue where the Move keeps playing the tv audio through it. When I go to the app is shows the Beam and Move are indeed both on with the yellow tick.  I disconnect the Move press apple. It goes off from the move then a few minutes later the app just adds it again to the room. Its not through bluetooth either. I could just power off the move but that really is not a good workaround!.  

I raised this 6 months ago (), but then was hit by the new and “improved” app, so stopped looking into this for a while.  Now back and hoping to get some advice. Nothing has changed in my set up - still using SonosNet with a Play:3 as the speaker hardwired to the router and a mix of Play:1s and Sonos Ones around the house.  2 x Unifi APs hardwired to the router (so not a mesh network). Still get the issue with whichever speaker is playing music, the app loses the speaker so it either shows nothing playing (no album artwork, no controls enabled etc.) or the room itself disappears for a minute or two.  The only way to stop/start the music is directly on the speaker controls. This is only an issue with the Sonos App.  If i used Spotify and connect to the speaker through their app, I have no issues. Any advice on how to resolve this?

I have some suggestions for the new app.They are based on my own usage where I use the different controls in this order of magnitude 1) Track controls (fx skip), 2) Volume, 3) Rooms - and wish the interface would align the controls better for this (easier and more intutive access to 1 over 3). SONOS should be as easy and intuitive to use as any streaming app like Spotify.When listening to playlists or radio I use skip FAR more than changing the volume or switching rooms, and suspect many use it the same, but I don’t think the new app supports that as good or as intuitively as it could.Collapse the search box so it takes up less screen space → If pressed it expands and triggers the keyboard ready for input like now. This will make it less intrusive. The permanent player control at the bottom is not 100% intuitive Swipe up to show room selector. Swipe down to close room selector = make sense Click to open queue control but swipe to close = Can be confusing that swipe down does different

I have two MOVE speakers that I cannot pair... I have tried many times and they do not pair correctly. The Left one gets connected and disconnected continuously. Any help? Thanks a lot 

Hello all,I have a new ProJect T1 that I have configured to Line-In mode connected to the left speaker of a pair of Play5’s Gen2.  I have the Sonos Line-In > Source Level setting maxed out to Level 10.I then streamed a song and measured the average decibels for the entire song.  Next, while leaving the volume at the same setting, I played the same song with my turntable with the Source Level described above.The average and max decibels are lower with the turntable than when streaming (see image below).I feel that the built-in pre-amp of the ProJect is not quite sufficient to bump the volume up to where it should be.  I’d like to not have to adjust the volume differently when streaming vs using the turntable.  Is there anything I’m missing or do you have any suggestions?Thanks! 

After the update to build80.12.04-release+20241114.cfc873cThen “The Big Bang Theory” show on Max has no sound on the bean. (1Gen)Other apps and other show on Max has no problems.The TV Sony Bravia can play TBBT show fine.I have a Beam 1.gen connected with HDMI and two One SL in the back.Can anyone  reproduce this problem? 

Can you de-select songs or artists from these playlists?

I’ve removed every speaker and added back. Wiped cache and data from my phone, uninstalled and reinstalled both apps. Removed all sonos devices from my Amazon account on my desktop. What am I missing. When I try to add a voice assistant in the sonos app, after adding the skill back into alexa, the dial just spins. It will not link to my amazon account.What have I not thought of?

My Sub crackles loudly when watching parts of shows that have explosions/gunfight scenes. I have unplugged and reset it. Have reintroduced it to my sound bar. Still get this loud crackle or feedback when scene in show is an action scene.

The arc ultra is paired with 2 era 300s and sub gen 3 and so far is better in every aspect to the arc with the exception of use for gaming. Some voices are quiter, volume is also not as loud having to turn it up much higher than with the arc. The bass is noticeably lower, this was done with trueplay. Switched back to the arc and none of this is existent. Anyone have a fix for this? 

i have a non sonos bluetooth record player and was hoping to pair the record player with my existing sonos speakers.  i have an era 100 and a move speaker and 2 older sonos units (i think they are called ‘one’).  can you advise if these sonos speakers through out the house will pair with the sony record player?

I have a surround system set up to my TV, Arc, Sonos Sub, and 2 x Sonos one, I know I can’t add a Bluetooth turntable to this set up so I bought 2 x ERA 100 and replaced the one,s with these hoping to connect the Bluetooth turntable, but it now seems that I can’t if the ERA 100 is used as surround sound, seems a bit naff, any ideas how I can get all this working, still got the ones but don’t particularly want 4 speakers in the room, could I use the ones as surround sound and some how use one of the ERA as a way to connect the turntable via Bluetooth to the ones, subs and arc ? Want to make as much wireless / Bluetooth as don’t want wires every where I bought the ERA 100,s and the turntable 2nd hand previous owner told me they had it all set up ok 

Hi,I have a 10 year old system with two 5.1 surround sound systems as well as play 1, play 3 and a play 5 all meshed with a boost.I am looking to connect a turntable with a preamp to the system and I'm looking for advice on how to go about this.Thanks