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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 58,511 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8639 Topics
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io360Contributor I
asked in Controllers and Music services
New Sonos App is sooooo slow. Literally unusable. When will this be rectified?

When will this be rectified? Its incredibly frustrating to know this is a no brainier rollback situation. The new app was obviously not tested correctly and is a major downgrade for usability and customer experience. Based on the feedback being received in this forum the question is When will this be fixed?

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Y
5 months ago
Palco
PalcoContributor I
asked in Controllers and Music services
Sonos app + Samsung phone

Hello,Why doesn't the application show the alarm clock and sleep timer item on the Samsung S23+ (Android) phone?For Motorola Edge 30 Neo (Android), these items are displayed...Is it the app or Samsung's fault?Thanks P.

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Corry P
5 months ago
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HPCContributor I
asked in Controllers and Music services
Sonos access to music apps

Sonos won’t access my music apps. How do I fix it?

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Airgetlam
5 months ago
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MarsdenContributor I
asked in Controllers and Music services
Tunein is randomly playing pre-roll ads ... all I want is to add an internet stream to Sonos

Why is this not native functionality in Sonos? Now that you have removed Tunein and replaced with Tunein (new), preroll ads are playing before streams that have zero advertising. Oh and the migrated original Tunein links no longer work via the very buggy play.sonos.com which is determined to play on the wrong speaker, is unable to understand local groupings and laggy as  

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5 months ago
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AndyFlavaContributor I
posted in Controllers and Music services
Bigs, bugs and more bugs:

I’ve had enough. I’ve been a loyal customer of Sonos for many years, but the latest app has turned a rock solid product into a beta product.Reliability is now intolerable. Dropped songs. Dropping Atmos tracks half way through. Not being able to add albums, it’s a shocking, shocking state of affairs. How can a global, well respected company do this to its customers???? I have had enough. These speakers are now paperweights. I will invest in some other technology. These speakers are now only good for the trash can. 

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Stanley_4
5 months ago
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IBeeContributor I
asked in Controllers and Music services
“Takeover”

When I open Spotify on my iPad and select aSonos speaker to playback music why does my iPhone and iPad seem to battle it out to control volume and selection The volume control is particularly annoying as it is a constant fight between the two of them!help please

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5 months ago
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golsonContributor I
asked in Controllers and Music services
Samsung S22 cannot find Sonos system

I have a Sonos Play 5 (gen 1) and Sonos S1 app on a Samsung Galaxy S22 phone. Have been running into problems connecting to my system as it comes back as not being able to be found. At times, I’m able to connect wirelessly using the Windows Sonos S1 app but again I sometimes run into connectivity problems. Have gone through all of the normal troubleshooting steps to no avail. Had a Sonos tech on the phone yesterday and they finally suggested I have Optimum (my ISP whose modem/router only they can look at and change many of the router settings) verify some settings. Well, after Optimum botched things up to the point where I had no access, we were finally able to get my internet and wireless back on line supposedly with the recommended settings in play. However, Optimum suggested there might be a problem with the router and I should visit one of their stores to have it replaced. Problem is that I’m not seeing any issues with any other connected devices and their router is consistently se

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5 months ago
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asknrobsonContributor I
asked in Controllers and Music services
wifi isn’t connected

Since moving to the new Sonos app I regularly get a message on my iPhone telling me that “wifi isn’t connected” when I try to use the app. Wifi however is connected and the system can be turned on through other phones (which also randomly get this problem at different times). The solution currently is to wait for a random length of time….. seconds to an hour….. before the app decides to connect me to my system. The previous app was rock solid for wifi connection. This app is really flakey. Does anyone have a solution or share this problem?

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Corry P
5 months ago
SpawnyWhippet
SpawnyWhippetContributor I
asked in Controllers and Music services
Unable to rename speaker, Playing Now window blocks the Done button

Since the latest awful updates in the IOS app, I can no longer save speaker name changes as the useless ‘Playing Now’ window blocks the Save or Done button. I am trying to rename the ‘Patio’ speaker to ‘Office’. No combination of swipes or slides appears to hide that thing. If I click the back arrow, (the only visible option), the changes are discarded.I do NOT have Homekit or Alexa linked. How can I rename speakers now?I have the latest Sonos S2 build 80.05.04 running on an iPhone 15 Pro Max and all speakers are updated to current software. 

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5 months ago
Stanley_4
Stanley_4Lead Maestro
asked in Controllers and Music services
New Controller missing "Manage" entries

So I needed to check my Music Library settings on my Android Controller App to respond to another post here. Opened the controller and the Manage menu doesn’t have a Music Library setting. Checked the About screen and the controller is exactly the same version as on another Android that is showing it with no issues.Tried a Controller device reboot and still the issue persists.The Alarm option is also missing on the problem controller. 

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almazri
5 months ago
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agbrowneContributor I
posted in Controllers and Music services
Downgrade to S1

The current version of the S2 app includes the capability to downgrade to S1. Go to “help and support” and you'll find it.Your products have to be downgraded one by one, and they need to be 2020 or earlier.I recently downgraded my two Play 3 speakers to S1 and now all the features are back and the response is instant, as it should be.Simply reset your products to factory settings, then follow the instructions on the S2 app.Once that is done, install the S1 app and create your Sonos system.If you use the PC app as well, uninstall S2 using Windows Control Panel and download and install the S1 app in its place. It will then find your downgraded Sonos S1 system and connect to it. Everything then works as it should.A note for those of you who use Samba on Linux to share your music library, if you use Samba version 4, you need to add two settings to your ‘sub.conf’ file, then restart ‘smbd’ and ‘nmbd’.The settings are:server min protocol = NT1client min protocol = NT1Your S1 system will then

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5 months ago
minimalist
minimalistAvid Contributor III
asked in Controllers and Music services
Atmos music no longer streaming in Sonos app via Apple Music 8-19-24

What happened?  Its worked fine since the day I got my pair of Era 300’s.  It was working as recently as last week (8-15-24).  Now I get lossless streaming but not Atmos on music I know for certain is Atmos in my library. I’ve restarted my Mac and my iPhone and the speakers and still no Atmos.  I’ve tried the trick where you move the S2 app scrub bar to get it to correctly show if its streaming Lossless or Atmos music but that doesn't do any good.My iPhone is running Sonos app version 80.06.03 installed on July 30.  The Era 300’s are both running version 16.3.1 (build 80.1-55240).

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Stanley_4
5 months ago
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BearmonkeyContributor I
posted in Controllers and Music services
Brand New Arc & Sub (Gen 3) - Cannot Tune with Trueplay

I can’t tune my brand new Arc and gen 3 sub with Trueplay because the app gets stuck on the “turn your phone around and point it at your TV at eye level” screen; the Continue button does nothing.  Because of this, my new system sounds hollow and awful.  I have heard that the new app released earlier this year in May is the culprit.  I have tried restarting my iPhone 14 Pro Max, and deleting and reinstalling the app.  I thought maybe I could get around this issue on my iPad Pro but I can’t even get get passed the license agreements screen, even after reading everything, the Accept button will not allow me to proceed.   This app seems fundamentally broken.  Does anyone know of any work arounds to get Trueplay working so I can enjoy the system that I paid nearly two grand for? I was really excited about finally getting a Sonos system for my setup, but unfortunately this debacle is making me want to take everything back to Costco and get something else.

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B
5 months ago
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Alex 19
posted in Controllers and Music services
New sonos app (on iOS and macOS) missing a rewind button when using audible audiobooks

The new sonos app on MacOS and iOS do not have a 15 second (or 30 second) rewind button option, or a forward button option which was on the previous app.When listening to a audiobook it was frequently used to replay by a 15-30 second jump backward. Using the scrollbar is difficult when going back a short distance

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S
5 months ago
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Controllers and Music services
Deleted Album Still Plays in Music Library

Exact opposite of everything I’ve Googled.I deleted an album from my NAS. It’s gone. I’ve searched and searched and it ain’t anywhere.Yet it still appears - and plays - from my Music Library. (Yes I’ve updated my Library and yes I’m using updated versions of controllers...)Of course, there’s no way to see any of the underlying data of the file to try to trace it.Anyone else seen anything like this?

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press250
5 months ago
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toyfareContributor I
asked in Controllers and Music services
My Sonos App won't allow me to update my connection

My speakers have been offline since I switched my internet connection.  However the app won’t allow me to update the information for the new connection. The button to do so is basically frozen. It won’t work or allow me access to that menu.  Anyone else having this issue?  I have erased and re-downloaded the app, updated it, everything has been done!

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5 months ago
User63453
User63453Avid Contributor III
asked in Controllers and Music services
Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

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5 months ago
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charlespickTrending Lyricist I
asked in Controllers and Music services
Audio skipping around using music services

Music skipping around within songs. Forward and back, almost entire verses it seems. System is 2 Era 100s connected with Ethernet now to the same ethernet switch. Gig internet with plenty of bandwidth available. Only happens when streaming from services in the Sonos app (I only use Apple Music). AirPlay seems unaffected. I had the same issue when using WiFi so I switched to Ethernet. I assumed that using Ethernet for both speakers connected to the same switch would fix any timing issues.

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P
5 months ago