Controllers and Music services

I’ve had a couple of Sonos speakers for 2 years. Have streamed from Spotify etc, but have never been able to play my music library. I can identify the folders etc, but when I try to play a library track, Sonos skips over it.The Sonos app is up to date. I have changed my router (and internet supplier, when I moved house) and completely replaced all devices (2 macbook airs, an HP desktop). None has ever worked, I’ve learned to live with it.BUT… recently, by accident, I managed to play an mp3 track stored on my Android (Samsung Galaxy) phone, from a Whattsapp folder. I’ve added other files to that folder, but doesn’t work. I’ve put files in the phone’s Music folder, as Sonos suggest. No joy.Any thoughts?Thanks

Sonos products work intermittently. I had given up on connecting to my imported itunes library then for a period of two weeks it worked, today it does not work again. The connection of my laptop to my home network has always been stable, the stupid software doesn't play the audio

Hi! is Sirius XM Channel 105 Halloween Scream available on Sonos? I want to play it on my home system but couldn’t find it when I searched on the app. I have a Sirius streaming account, not sure if that makes a difference. Thanks

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602 can someone please help?

In the past few days I cannot get results when I search for an artist under Playlists. Ex: Peter Gabriel under Playlist used to give me results like “Peter Gabriel essentiels...” and many more now I get one result.   Same is happening on iphone, ipad and windows.

Hi,I had to change my Apple ID password and since then I cannot sign into Apple music on the Sonos app. This is an issue on both my android and iOS devices.I've signed out/back in, uninstalled/reinstalled the app, but nothing works. Can you advise how I can fix this please?

Why is it that the app doesn't find any shows when searching for podcasts? And I mean ANY. Doesn't matter what I type. I have Spotify AND Pocket Casts connected. 

I have the most recent sonos app with my one sl and I can't start any Siriusxm channels from the sonos app. I am able to start it from other apps like amazon alexa. I can can also play the other streaming apps like tunein and spotify from the sonos app. What is the problem?Thank you. 

Since swapping over to YouTube music, my music suddenly jumps to the next track. I never had the problem with google play. 

I've run my music library from a USB connection on my BT home hub via a WiFi network without any problems for some years but I've experienced WiFi dead zones in my home and have now installed a Google mesh network. My 2 Sonos One's and sub are now connected by sonosnet. This is achieved by connecting the remote Google mesh device to a One with an ethernet cable. The only problem I now have is that Sonos no longer recognises the drive path to the USB drive in the BT router. The current address is  //bthub/xxx First question is, is it even possible to connect with the USB drive via a wired outlet from the Google mesh device or am I wasting my time.  If you can, what drive path do you use.  My other question is does a similar situation occur if you connect via a Sonos Boost? In that situation the Boost would be connected to the Google mesh device plugged into the BT router. 

In the past few days, the sonos app has been unable to load my music library stored on iBroadcast.I'm accessing a pair of sonos one speakers via my android s7 phone.I've tried unplugging the speakers for more than 10 seconds, and disconnecting/ reconnecting Wi-Fi, but nothing improves.Any help appreciated!

So I have to have my PC hard wired to the internet for my work-from-home job, which means no internet via WiFi for the PC.  My music library is on my PC and I can’t play it.  I get error 1002.  Or I get “unable to play, cannot connect to //OFFICE/Music because the server can’t be found.”  Same when we use app on phones.  --  BUT we CAN play iHeart and other local radio stations, etc. Spotify, etc. from my Sonos PC controller and from smartphones.  There’s a lot of great music on my PC that I would like to play but I can’t.  I’m old school so I’m not great with a lot of technical terms, LOL.  But any assistance would be appreciated.  BTW, I have Sonos S1 (Series ID A100) with a bridge (Series ID X999).

In the case of having multiple systems attached to an account (multiple houses), when transferring ownership of a system to a new owner, is the system that the app is currently connected to the only system that is transferred? I.e., selling house A, but not house B, so only transferring system in house A.And should I just do a factory reset on everything?

Hello, I am trying to Add my CBC Hourly News RSS feed to Sonos. My goal is to have this play every morning when we wake up so we can hear the latest news. Would be great if we can stack these as well. When i try to add the RSS I get an error.Has anyone esle had any luck with this?This is the RSS https://www.cbc.ca/podcasting/includes/hourlynews.xmlCheers,

Hi, it seems that I cannot find any of my own Tidal playlists. I do find the official Tidal playlists but when it comes to my own playlists I cannot find them. Even when I rename one of them to some phantasy word to prevent it from being lost in all the official playlists that are returned after the search. I also re-authorized my Tidal account but the problem persists.What could I do to track down the problem further? Cheers,Andreas

I see that other people have been having this problem but haven’t seen any fixes or even reasons why this problem occurs. For a long time I’ve been listening to my Mixcloud uploads on my Sonos 5 Gen 1 without any problems, but now I get the “unable to play song is not encoded properly” and nothing to listen to, unless I switch to a radio station. Are you aware of this problem? There’s nothing wrong with my internet connection and the radio station can play okay. Is this a problem with MixCloud, or is it Sonos? I have the Sonos S1 Controller installed and it was working fine until recently.

There are some stations that are on radio.net that I can stream on my cell phone, but won’t stream using Sonos. For example, “Dimensione Jazz” (Italy) - if I press the play button on Sonos, won’t stream the station.  But I can start the station on my phone and AirDrop it to my Sonos devices.  Any idea why?

I have been compiling an extensive list of favourite artists and their albums in my new Deezer app. (I have always used Apple Music in the past but wanted to stream in Flac)I have just noticed that not all of my favourites show up in my Sonos app. For example, I have 18 Dave Matthews Band albums favourited on my Deezer app but only 1 shows up on Sonos. This happens fo most of my artists. My list of favourite albums is large and may reach its Deezer limit, but surely my Deezer content should just be mirrored in Sonos? My app is run on ios. Thanks for any help

I have 2x Sonos One SL's playing local/downloaded Spotify play lists from phone but sometimes the volume changes when the track changes. Would appreciate any pointers to fix this problem.Thx

I am not tech but have read some of the threads regarding problems setting up a Synology as the music library and have changed the lowest level of SMB to SMB1.  My Sonos controller is on a Mac and I’m using the file path //nameofsynology/shared/music.  This doesn’t work - get the error message “unable to add the shared folder //xxxx/xxx/xxx to your music library (900)”.  I’ve tried all combinations of file path.  I don’t input a server name and password because I don’t think I have to??  My previous Synology NAS worked fine (until it died).  I’ve updated Sonos to S2 (have removed an incompatible Bridge in the process).  What else can I do????  I’m just an average computer user, don’t understand most of it!  Help please..

I have just transferred my library to YouTube Music and I'm now having playback issues. When playing music back in the library (and only the library other music offered by YouTube plays fine}. I start getting coding errors after a minute or so and then at around the 2 minutes 50 seconds mark the music track stops and skips to the next track. Ive tested the same tracks in the YouTube Music app on my android tablet and also going back to Google Play music app within Sonos and they play normally. My diagnostic code is 495571049 SONOS S2 v12.0.2

I have two music streaming services, Tidal (lossless) and Deezer hifi.  I have 5 speakers in a group.  Deezer works perfect (and has for years), but I just aquired Tidal and when I start playing anything it plays on the Play1’s fine, but I get a 25 second lag until the sub and symphonic speakers kick in.  Every time, it’s super annoying. I’m using S2.  Any ideas?

Anybody have this issue? New to Sonos and found this a bit strange. I assume it’s normal?Does it on every Apple Music song. 

I am unable to upload music from iPlayer any more - my IT support person (I pay for support from official Apple technicians) has checked that Sonos is pointed to the right address - any ideas?

I recently upgraded to a new desktop which hosts my SONOS music library. My system is little more than a set of bricks currently,  and so far three separate support chats or calls have ended up in the support person mysteriously disconnecting for no reason. I can only assume they do not want to deal with the issues, but I am increasingly frustrated as an early adopter and long time user of SONOS.Here are my issues:Music library shows the folder on the old computer that no longer exists. When I try to remove it, it simply comes right back.    When I try to add a new folder to the library, the folder is never added. There are no error messages. I have tried adding the local folder and set up a network share and tried that to no avail. I have tried disabling my firewall and Malware Bytes, which also did not work, My Play:1 does not show up on the PC app at all, and says “incompatible” on my android phone app. Attempting to update from both phone and PC ends up in an error every time. Gene