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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,207 Topics
  • 51,708 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7207 Topics
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BunkspubbleAvid Contributor I
asked in Controllers and Music services
Cannot Add Library On ASUS 6604T

Today my S1 system said it could not access the library which is on my ASUS NAS. Support documents said to remove the library and re add. I removed the library but now cannot add it again. I’ve tried from my windows pc and also from my ipad. I get errors about serverstack which surely cannot be correct using an ipad.When trying to add the library sonos will drill down to the folder without problem so there is a connection to the nas.I should add my nas did an ADM update in the last day or twoThank you

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B
1 year ago
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KayrContributor I
asked in Controllers and Music services
Unable to connect to Apple Music

Hi, I need some help on this one. I can’t connect to Apple Music with my sonos system anymore. I am basically asked to reauthorize again and again Apple Music for Sonos, but never worked. No possibility to play any title and no access to my library. Checking Apple music third-party app with authorization, Sonos S2 does not appear. I do the basic process as usual when adding a music service. This worked before. Don’t know where the issue comes from. Any idea ? Note: My apple music is a student one. Are you aware about any compatibility restriction with sonos ? 

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Ken_Griffiths
1 year ago
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reidisakiContributor I
posted in Controllers and Music services
amazon music keeps saying request failed

here is my confirmation number: 233176857 i click on amazon music and i get this:   

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Airgetlam
1 year ago
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Maldon DonContributor I
asked in Controllers and Music services
Sonos Roam dropping out

Sonos Roam drops out after 15 mins every time I connect to BBC Sounds via wifi. No problem with connecting to Spotify 

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Corry P
1 year ago
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sdennis99Contributor II
asked in Controllers and Music services
Unable to see playlists on my Sonos after migrating my library between Imac’s

I bought a new IMac running Monterey and transferred my music library between the  networked machines via the migration assistant i then exported all of my playlists from my old iMac to my new one via the ITunes export and import function  On my Sonos I then added my new music location, indexed and can see my complete library in Sonos, however, it did not bring in imported playlists, which now shows ‘no selections are available’. I have followed all of the related topic in the Sonos community, but so far nothing changes.I have created new playlists, new smart playlists and reindexed, but nothing comes across in Sonos. So frustrating

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Airgetlam
1 year ago
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attacama40Headliner I
asked in Controllers and Music services
Roam & TuneIn - Some Stations working, others not?

Evening folks …. this really is Sonos development week for me. Thanks to all those helping me sort nearly half a dozen issues this week. And some days to go yet 😀Just firing up my Roam to check all well for a trip next week. Playback of music sources all seem fine (Amazon / Tidal) and also Audible. But TuneIn only allows selected channels to play best I can see.BBC World is fine, Kerrang is fine. But BBC Radio 4 or Radio Shropshire for example, shows the channel graphic but zero audio output?Checked it’s up to date but otherwise I’m at a bit of a loss as to why. Not a frequent radio users and indeed only added the TuneIn service to the app yesterday.Grateful for any direction why mainstream channels so not appear to be working.Plan was to take this for a lengthy trip and run it off mobile. I was only testing Norton VPN to see if that was working ok and then found this one.EDIT: Just continuing to look at this and it turns out it’s not just the Roam but all my Sonos devices not seeing

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Airgetlam
1 year ago
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ldevlin1975Contributor I
asked in Controllers and Music services
Cant play mp3 from my nas

Hi I have 2 NAS drives at home and have connected them to the Sonos. I can see the folders, tracks etc however they will not play through the Sonos app (These are MP3 format). Has anyone come across this and is there a fix?

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L
1 year ago
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rsatterContributor I
posted in Controllers and Music services
Cloudflare Warp Blocking Sonos Controller for Mac Access to Service

I have started doing more with my MacBook Pro. As a result I tried to use Sonos Controller for Mac to control my Sonos Play:5 Gen 2.I have the following MacBook Pro running macOS Monterey 12.4 Sonos Contorller for Mac 14.10 (build 68330100) Play:5 Gen 2 1.13.1.9-1.2I have Cloudflare WarpVersion 2022.5.342.0 (20220616.9) Excluding the following IP Ranges 192.168.1.0/16 excluded to enable Logitech Flow a virutal KVM switch. 239.255.255.250/32 workaround proposed by Cloudflare 255.255.255.255/32 workaround proposed by Cloudflare The controller could not find the Play:5. I found a workaround proposed by Cloudflare back in June 2021 until a fix was implemented in Warp. I would have thought it was fixed after a year but no joy. When I added the 2 IP ranges Sonos Control could find the Play:5 without turnign off Warp. However the controller cannot see the contents of the services and start playing music with Warp on. In order to play for example an Apple playlist. I have to turn off Warp. T

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J
1 year ago
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Tyler.MContributor I
asked in Controllers and Music services
Spotify Cutting Out on Sonos

Hello,When using my spotify on Sonos, my music keeps skipping tracks or stopping completely. The strange thing is, if my wife plays the same spotify account on Sonos from her phone, no issue. Only when i press “play” on my phone does the issue occur. If i use “Sonos radio” from my phone, no issue. We have two spotify accounts connected and I have tried toggling between both from my sonos app on my phone without luck.Given the information above, i would think to rule out internet speed/connectivity (since everything works fine on her phone) and also any spotify account issues (since these also work fine from her phone).  Thoughts?

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Mr. T
1 year ago
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DaDDHeadliner I
asked in Controllers and Music services
Unable to browse music SiriusXM Canada

SiriusXM alarms quit working today. When I try to start a channel none are listed and it shows unable to browse music. Also my SiriusXM account is greyed out when I look at the. diagnostic 1131391212

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Airgetlam
1 year ago
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viavillalobosAvid Contributor I
asked in Controllers and Music services
None of my podcasts in Spotify when I search "podcasts & shows" in Sonos app

Hey, what is the secret to streaming podcasts on a Sonos speaker.  I have added Spotify already and I’m able to play music just fine because songs and/or artists come up in the Sonos app search on the , no problem.  However, if I wanna stream a podcast on my Sonos and do a search in the "podcasts & shows" on my Sonos app none of the podcasts in my Spotify library come up.  What is the secret here?  I used to listen to podcasts on Sonos all of the time. Please advise! 

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controlav
1 year ago
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daniel.gregory.wilsonContributor I
asked in Controllers and Music services
Skipping tracks streamed from a network media server

I have audio recordings of children’s books I’ve made for my kids. I have it set up so I can stream them from my Drobo 5N2 media server. This works well for things like Plex on my smart TV, but I am having issues with streaming audio to Sonos. It works well most of the time, but then will suddenly skip the current track and start playing the next one. I have confirmed that it is inconsistent whether a given track is skipped, and there doesn’t seem to be anything wrong with the media files.Here is my diagnostic number: 783586731. The Play:1 device is called “Playroom” that has been skipping the tracks.Thank you.

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Airgetlam
1 year ago
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RobSmallboneContributor I
posted in Controllers and Music services
Issue linking YouTube to Sonos app

Hi, sorry for the noob question... totally new to Sonos (yesterday) and trying to get everything sorted in the app.I have a lot of tracks in playlists in my YT library that I now want to stream on Sonos. I've set up all my other streaming services successfully...but not YT.I've linked and authorized through Sonos app and YT, but when I access YT in the Sonos app I get the message 'Unable to browse music'.I've deleted and started again...no difference.I've re-authorized...no difference.Any suggestions for a fix before I ditch the Sonos app (on day 2 😂!) and buy a Bluetooth receiver.Many thanksRob​​  

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Ken_Griffiths
1 year ago
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attacama40Headliner I
asked in Controllers and Music services
InTune missing from Android S2 App but on the Windows app?

Morning all,Been meaning to install a new Play 5 for some time and at last got round to it last night. Working nicely but cannot see InTune radio options on the Android S2 app. I can see it on the laptop on Windows.Reason to upgrade the old Play 5 for a new one was to get the last couple of devices off S1 and it’s mainly a radio access device.I can see Sonos Radio but it’s not so easy see where to access things like BBC Radio 4 ….  a lot of more abstract BBC channels and indeed some it’s very useful to have …. e.g CNN radio.But is InTune or more normal / localised means of accessing UK based radio channels still on the app? Most likely I’m missing something hugely obvious but it’s not jumping out at me. I don’t tend to use radio so much but the wife does being the more educated one. Appreciate any direction on this. Many thanksApp screenshotWindows screeshot 

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A
1 year ago
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willeyContributor I
asked in Controllers and Music services
Spotify: Song restarts when on repeat 1

HelloI have an issue with Spotify service on Sonos. When i listen to a playlist and then like the song that is playing i go to the queue and select repeat 1 to just play this song for the next couple of times.after doing so, Sonos plays the song once completly and when the song is played the second time it gets restarted after about 15 seconds over and over again.i know there are a couple of threads about this issue and one of them is about one year old and is answered with „known issue, spotify and sonos are working on it“. after having this problem since about 5 years i thought i will ask if there is any solution on the way?EDIT: Diagnostics number 1469809923thank you in advance.willey

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Airgetlam
1 year ago
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dnjhunterContributor I
posted in Controllers and Music services
Radio Paradise

Regarding Radio Paradise streaming problems (music tracks repeating constantly), is anyone at Amazon or Sonos addressing this issue?? Anyone at Amazon or Sonos interested?

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Airgetlam
1 year ago
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zaphodukAvid Contributor I
posted in Controllers and Music services
Sonos platform has really gone downhill

Slowly but surely over the last few years Sonos as a platform has really gone downhill to the point where im considering looking for an alternative to replace my system. Here’s just a few of my gripes: The failure to move away from SMB1 and the security flaws therein I’ve moved a pair of Sone Ones from my bedroom to the lounge and renamed them, but every time I go back into the app the speakers rename themselves back to master bedroom Album artwork hardly ever shows in the app Playlists will disappear from view for weeks on end then randomly show up for a couple of days only to disappear again. That’s not specific playlists, it’s the actual playlists section completely disappears from the star section of the app New albums are added to my network share but no matter how many times I update music library they don’t appear, then couple weeks later they’ll magically appear We have a Play 1 in the nursery which plays lullabies to our child at bedtime, the same songs were queued on the devi

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Ken_Griffiths
1 year ago
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carotateContributor II
posted in Controllers and Music services
New laptop, music library copied from old lap top to new laptop. Old path removed, SONOS will not index my playlsts.

New laptop, music library copied from old lap top to new laptop, looks like the folder is recognised in SONOS Folders but SONOS will not update the Sonos music library playlists on the new laptop. I have removed the old music path. Still, no playlists are being indexed. I have read similar posts and I believe I have it set up correctly . Please help ASAP.Thanks, Carolyn

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buzz
1 year ago
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DidymusAvid Contributor II
asked in Controllers and Music services
Audible UK problem

I listened to Audible books for many years on my Sonos system. That was Audible.com. I now use Audible.co.uk. I find and begin the books easily. My problem is that the system doesn’t save my place. At first, I noticed it would go back to an earlier chapter. Now, it doesn’t even do that. Every time I come back to a book I have to start from the beginning and jump from chapter to chapter until I get to where I left off. All this assumes I neatly finish listening at the end of a chapter. Otherwise, it is chaos.I spoke to Audible.co.uk help. Of course, they said it was nothing to do with their books. I needed to speak to Sonos. I told them that I had no problem listening to books from Audible.com. They were not impressed.I don’t see anyone else with this exact problem. Anyone have any idea what might be happening? I tried to reinstall Sonos. No difference. I’m using S2.

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Corry P
1 year ago
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anmatrTrending Lyricist I
posted in Controllers and Music services
Pocket Casts Down for 2 days

All,Pocket Casts are not showing on Sonos for too long. What is happening ? Please can you give an update? Thanks.

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R
1 year ago
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DecdadTrending Lyricist I
posted in Controllers and Music services
calm music service down?

Same issue as 4 months ago. Error:unable to browse musicsonos app on iOS updated to 14.16 recently and problem started. Anyone else?desktop app same issue and error. 

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D
1 year ago
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GlenmarContributor II
asked in Controllers and Music services
issues with tunein radio and CBC radio

Canadian user here having issues listening to CBC radio1 through TuneIn radio. It has become incredible annoying to try to listen to the radio through TuneIn over the past few weeks as every fe minutes the program cuts out to hear the”tunein song”, and sometimes ads. This is a new problem, and is driving me crazy. I have updated all apps and operating systems. Does anyone have any advise? Please. 

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I
1 year ago
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gmendenhContributor II
posted in Controllers and Music services
Cannot share USB audio files with SONOS v2 system music library

Cannot share USB audio files with SONOS v2 systemRouter Model: TP-Link Archer C8Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.I have worked extensively with TP-Link and SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C8's implementation of SMB1 and/or SMB2 protocols.I have tried sharing the USB drive with and without user login and password, but neither works.I just updated the router to the latest version firmware, but that did not resolve this problem.Any suggestions from other users would be welcomed.

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Stanley_4
1 year ago
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DaDDHeadliner I
asked in Controllers and Music services
SiriusXM Canada offline

This morning all channels are inaccessible reporting connection lost or not encoded properly  

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D
1 year ago
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StephPContributor I
asked in Controllers and Music services
Sonos not connecting to a radio station

When connecting to a radio station, the TuneIn jingle and an ad play over and over again. Other stations are working. This station WAS working just two days ago. What gives ?

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Airgetlam
1 year ago
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