Controllers and Music services

I, like I believe the majority of your user community, feel that Sonos have been making some very bad decisions recently that have resulted in an unacceptable situation for many and a severe erosion of trust in the company. The log (so far) of the ‘top’ bad decisions are:-To proceed with the launch of the new app, despite massive functional regression – and a major issue with alarms discovered on the morning of the launch. Not to withdraw the app and take the time and space to correct/test before a relaunch. To launch an upgrade to the flawed app correcting the alarm issue (or at least part of it), which also required an update to firmware At the AMA fail to apologise for the disruption caused, not answer many of the major concerns in a way that gave reassurance of an understanding of the damage caused, or that the future may be different. All this lead to even more frustration, distrust and angerOn a more positive note, there is n

How do I switch back to previous update….I have Android….

So, Sonos geniuses eliminated the ability to play your personal music library stored on an android phone through their app/speakers. Currently, you can only play your library music through their app via computer. And there are no plans to bring this feature back for android in future app upgrades (per their customer service). I’m assuming this is all because Sonos is most likely getting kick backs from streaming services to force people to use such services. Why else would this be eliminated? Please would someone from Sonos explain why such capability for Android users to play their own music library be eliminated? This is so counterintuitive it is beyond belief!

Sonos Alarm Sonos Playlist,and Yousee , Doesnt work...Not posibble to chnge from room to room…….Completely unstable… .. unlogical app construction...THE WORST EVER

I play music from my PC picking music on my Hard drive.  Sonos App no  longer sees the music on my hard drive.  How to fix this

Soooooo, maybe I’m the only one that can’t figure this out but, how in the heck do you play “all tracks” in your collection? I must be missing something.Also, this is potentially the worst app experience I have ever had in my life.  If this isn’t fixed like pronto I’m moving my 11 zones and 29 Sonos products into the dumpster although it may be tough because it is on fire at the moment with this dumpster fire of an app.@Sonos - wow.  This is horrific.  You guys should be embarassed.

I have downloaded the S2 app and across front screen it initially says “Something went wrong” then says “Not Connected”. If I hit “Join existing Network” it states it cant find my home wifi network. So I do all the suggested check but still no change. If I try the “Add speaker or Componant”  option it takes me to Local Network settings opions in Settings which are already allowing access . I have rebooted my Home Hub but no change. Has anyone had the same issue please as all worked fine with the s1 app so very , very frustrating!! 

The new app is a disaster. Can I have the previous version back please? I used to be able to add tracks to Tidal playlists from Sonos - not any more. I could play anything from any source - not now. It’s a fuck up beyond fuck ups. It looks a mess and I don’t know where anything is any more. Sonos, get this shit fixed or I’m selling the lot.

I exclusively use my sonos speakers inside my secure home network. I do not need to have remote access. I do not want any of my internal music information to be stored in the cloud/internet irrespectively of the perceived benefits. I just dont need it - when I listen to my music on Sonos I am always home and if I am home I am connected to my local network, I absolutely dont see the reason for play.sonos.com.Having said that, I cannot find any way to remove my sonos.com account and ensure all the data that is associated with this account is securely deleted. Is this even possible?Any help would be appreciated.

This is a topic to let SONOS know that users of SONOS speakers would like to access locally store music libraries like we used to just a couple weeks ago. Why would a company chose an option that reduces the capability of their product. If the don’t figure this out soon, I’ll trash my speakers and go back to speakers with wires.

I had previously set up my Sonos system ( 3 zones) all was great!! 👍 I had weak signal at times and so I installed a signal booster around my property.  my phone  etc now automatically picks up the boosted system sonos continually picks up original router. How do I set my Sonos to forget original router and find booster.?thanks for assistance.   

Following app update I can't access radio stations from myTuner and it won't let me add TuneIn. Equipment is unusable apart from fact I have an old iPod which hasn't taken the update. HELP!!!!!!

Hi everyone. Just noticed on the latest update that the build is 80.00.08 on mine it is 80.00.04, no big deal I am sure, but can anyone explain this & has anyone got the same as me? Many thanks   Pete 

Unable to add to queue?The key feature of the Sonos app has always been to build and orchestrate the queue - and now it's suddenly gone?! It's a scandal.Can I somehow go back to the old app?

Can someone test and confirm that trying to add any station of myTuner Radio to my Sonos produces an error message?

Hi, as many here, I have tons of issues with the new app update on iOS.My 2 One SL surrounds were no longer connected in the system after the app update.Tried running the system update, which is not possible as the Ones are not found (code 1005).I tried unplugging, re-plugging, same with router, etc, still can’t be found.I have been unable to remove + add them (only got them removed...). They are connected over wifi, which is of course working fine.I am at a loss and just waiting for an app update again to fix my system and enjoy my 5.1 system. So, did Sonos provide any ETA for fixing this mess?

I never usually comment publicly, but being a long-time user and lover of Sonos I am now considering moving off to another system. System. It is useless to me, all of the functions that I used, including the sleep timer, the volume controls which are very unstable and the functionality of this new update has been horrible. Horrible. I have no idea how this was even allowed to push out to the public. Do they not have any beta testers?? Rev. Back to the old system. If it ain't broke don't fix it.  

Horrible. Dégoûtant. Incompétent. La pire mise à jour jamais réalisée. Vous ne faites pas de User Acceptance Test ? Quel manque flagrant de professionnalisme. Je galère pour tout. Les enceintes ne sont plus reconnues, plein de fonctions disparaissent, le système n'est carrément plus reconnu. Les favoris disparaissent, plus moyens de les remettre ou même d'accéder à une radio via l'historique. Total fiasco. Je considère sérieusement à tout jeter et aller voir chez la concurrence tant je suis déçu Moderator Note - Translation by Google:Horrible. Disgusting. Incompetent. Worst update ever. You don't do a User Acceptance Test? What a blatant lack of professionalism. I struggle with everything. The speakers are no longer recognized, many functions disappear, the system is no longer recognized at all. Favorites disappear, no more ways to put them back or even access a radio via the history. Total fiasco. I'

Is anybody else having problems with this new update? I am having many problems like not being able to control the sound, I lost all of my set list that I have been working on for five years, just turning off, not downloading, etc.

Hello, where can we see the quality of the music (FLAC, mp3) in the new app? Thanks in advance. 

I currently have legacy products, bridge & connect that can only operate on S1. Pandora & Napster are still working, but I cannot add any music services or reauthorize XM. The S1 app is up to date, I think, version 11.14.  If I  do a system update within the S1 controller app I want to be sure it will not upgrade me to the S2 platform. From what I have read on the community these are two separate software versions so I don’t think that should happen but want to be sure so I don’t mess up my old legacy products that are still partially working, but can only run on S1. Any input & confirmation would be appreciated. 

Hello Sonos,I need assistance for setting my app back to the original. Customer Service has been unavailable to fix this. As suggested from your pop up message, I updated my app and the new remote screen is a nightmare. The screen I had before was more intuitive. Very easy and didn’t require so much patience. This one requires too much back and forth to find the speakers for the TV and to switch to Sonos Move for the music. It takes at least 10 times to get the “View System” button to appear and find the speakers and adjust the volume.Please switch my app and system back immediately. No more Sonos system updates for me. This one is ridiculous.

The new app doesn’t let me reinstall or connect to my music library on a QNAP drive.  I don’t understand where to find it.  Help!

I factory reset my sonos play:1, I connected it again, it seems connected but it doesn’t appear on my sonos app, what’s wrong?

Sonos 5 of 8 years not working after changing to a new router.so  purchased Move,so now its on 1 controller and older devices need to be on another controller ?why would someone on a nice pay packet enable this to proceed ?I have to end of week on deciding to keep or take back move, will then get rid of other Sonos products and go to a competitor This has become very mood changing experience    what's the solution ?