Controllers and Music services

I have so many issues I hardly know where to begin. This is across multiple Android phones: Pixel, Oppo & Samsung. I subscribe to Amazon, Apple & YouTube Music. I have a Sonos Era 300 speaker pair.Amazon doesn't play anything at all, it's totally busted. Nothing works. Both Amazon and Apple won't launch any music started from search results. Only YouTube Music still works across the app. The app is super slow to respond, I'm waiting up to 15 seconds for a song to start! Before that was 2 or 3 seconds at most. Selecting songs to play from a playlist only ever starts the first song in the list, not the song I selected. Search results are a total mess, there's no organisation whatsoever. If I search for an album, I get a random bunch of songs and releases by that artist. I have to carefully scroll through up to 50-100 unlabelled releases - no distinction between albums and singles - to find what I'm looking for! Can't access album info from tracks an

Local music library. If I click a track it play; if I hold click I only get an option to replace queue or save to favourites.I want to play next or add to favourites like I used to. WTF? jim 

After having played around with play.sonos.comTried it on ,macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward;the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of functionality currently available in the new web service (API)We as users are being separated from our Sonos devicescurrently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device. You can access your device on port 1400 (see 

I have had my sonos s2 app updated on my android phone and tablet.  It now does not find my system.  The s1 app does, but I would need to downgrade the devices.  I am on the correct network. Any ideas?  My speakers are 10+ years old but not had problems before.  It works off my wife's apple device.

Following the most recent release of the SONOS app, I am now unable to run it on my mobile. However, initially the version for Wndows 10 functioned and allowed me to change the location of the Apple tunes database. However on reverting back to the original location, I have found that most of the Manage column is greyed out and there is absolutely no way of specifying any database address on my network.  The upshot is that I am now unable to run anything on what was originally a good  music setup.How can I make the greyed out part operate in the expected manner?

Just seen a new update for the Sonos app.  Updated my device, and seen that alarms are back on it!! now for all the other stuff they removed………

I cant edit the queue in the playlist im hearing  Theres no true play now in any of my products  Era 300 , 2 move 1 ,  2 roam.    

I cannot pin anything from Amazon music to the main screen of the app. For instance when you open amazon music you have options of playlist, albums, my music etc. I press to pin to the main screen which it states it has done, however, it goes in the wrong place, within Sonos favourites - even then when you click onto that screen to open it, nothing is there?Audible and BBC sounds let you pin to the main screen as the previous app didDoes anyone else have this issue or know if it’s coming back?

I am not able to connect my sonos products with the new app. I have play 1&3, playbase and move.not able to hear music anymore since I installed your iOS App version.please help me immediately 

once again i can not find the system, went through the normal checks and still nothing called support 75 plus minute wait.

Hi, I just updated to the new app today and now all my Sonos playlists are missing?

For many years, we have enjoyed listening to local radio stations on Sonos via TuneIn.A few days ago, I clicked on one of those periodic links to update our Sonos app.  In doing so, I lost access to TuneIn via Sonos.Now, when I try to add TuneIn back to Sonos, TuneIn want to charge me $15.00 per month for its “premium” service.  Completely ridiculous.  I don’t want “premium” TuneIn service.  I am only interested in basic access to local radio stations.Is basic TuneIn still available, or is there another way to stream local radio through Sonos?

The new app crashes when I press the “remove stereo pair” button for a paired set of Five speakers.  Happens on iOS and iPadOS.

Regarding the ISO’s app update, Sonos has forgotten to include access to Sonos Playlists. Currently I have to use the Mac desktop application in order to play Sonos playlists, which I use often. No point of having the Sonos iphone app at all if I can’t access these playlists I have created. Please explain how to find Sonos Playlists if possible on the iOS app or please update to include this content on the app.regards, James

My Amazon won’t connect since new update

I have tried to ‘update ‘ my Roam. My phone, my tablet wont do the update and wont let me use the device. My pc won't do the update but it will at least allow me to use the Roam.Any help?

HelloAs the new version of the app was not working, I tried to install the sonos S1 controller instead. But it seems that it was not possible to do that. so that failed. Since then, the sonos app won’t open. It says that the speakers need to be updated but the update fails. I have tried to download again the sonos app and reboot my internet router. but nothing works… I have no idea what to do… Please help!!!Thank you for your helpDoes anyone know if my problem is because of the new update ? I can't open the app. I am waiting for a new update but I have no clue if it will fix the problem... Thank you Moderator edit: Combined posts

Est-il possible de stocker sa propre musique, non sur un ordinateur mais sur son téléphone mobile ?

The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS. Has anyone been able to get a premimum TuneIn streaming service to work with the CRAZY premature release of SONOS iOS App..? The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS. As a product development engineer for 30+ years, I am well aware of the importance of a good UI User Interface. What SONOS had was a good user interface that was functional and logical and easy to navigate with a very minimum learn curve. The new App Provides a UI that is much less intuitive and is missing many features. As a SONOS supporter for over 20 years and hold significant SONOS shares of stock I have been fully behind the SONOS product up until this latest release. Come-On SONOS, at a minimum YOU have to provide a rollback until this new version is functional.  Sr. Management, please wake-up and listen to your customers, they deter

Sub mini installation incomplete due to failed update and/or connecting it to account … however system sees it but would not play audio till updates or account pairing !

It looks like the Data Safety entry on Google PlayStore has not been updated to reflect the new app’s architecture.Yet more evidence that the new app was pushed out to us without proper preparation and planning. 

I’ve just noticed a new product tour when updating the app. it’s not correct thoughI can’t search my local library so this is a lie This is not true it also says that when clicking the 3 dots you get quick access to favourites, this does not work This does not work After clicking 3 dots for favourites 

Je n'avais pas désactivé l'alarme sur l'ancienne version de l'application Sonos, et maintenant, même s'il n'y a plus l'option alarme sur la nouvelle version, elle continue à sonner tous les jours à la même heure. Que faire pour l'arrêter ? Moderator Edit: Added translation by Google Translate- I had not disabled the alarm on the old version of the Sonos app, and now, even though there is no longer the alarm option on the new version, it continues to ring every day at same time. What to do to stop it?

Title should be “Solutions?...” -- moderators are welcome to update to a question. The forum didn’t save my post - “Something went wrong.” - so this is the abbreviated version as I’m not typing that all out again.  TruePlay tuning on speakers is mismatched.  I select the stereo pair in the office (Era300) and the living pair triggers for TruePlay tuning.  This is consistent across rooms with the exception of the rooms with Move speakers. Prior to the latest update, this was not an issue having recently moved a speaker and performed the tuning process. I do not use any Home (AppleKit or Google) services, so there isn’t an override happening anywhere.  This morning after the update, the app could not find my speaker system - re-installed the app and restart phone.  It found the system but all setting were cleared out.  The app is not saving setting when closing it (ex. EQ, Audio Height, etc.).  The volume controls in the app are

We've just moved and have a new Wi-Fi router, wifi name and password,  with a different provider.  I'm trying to set up our speakers on the Wi-Fi network in the new place and as far as I can see, the only way to do that is by doing a factory reset on all of the speakers (we have 5 speakers) which seems to means  losing all of our Sonos playlists.  Is there any way to set it up again on the new Wi-Fi, without loosing all of our playlists? It seems like a pretty major flaw to have to do a factory reset and loose years of playlists just to set it up in our new house.  Thanks!