Controllers and Music services

I can no longer play tracks from my NAS based Library.  Takes courage to remove such basic functionality. 

Is there no longer a Sonos Desktop App? I don’t like using the browser option.

So - this arrives in my inbox:  The absolute gall.Sonos want me to spend more money with them while their absolute crap new App means my current product is unusable.Words fall me.  

So…. I'm trying to start an artist mix with Deezer on the new app… can't do it… no plaing option, only the option to add it to my favourites…. same with tops ongs from an artist…If I select a song, it's the only song in the playlist… not the complete list…Not having this issue with Spotify…Thought this new app should make things better…?Oh yes… and connecting to the rooms doesn't go smoothly as it's supposed to be...

Tengo 2 Sonos amp y no puedo controlar el volumen del subwoofer dentro de la app de Sonos en un iPhone 14. Pero si uso otra Smartphone android si me permite controlar el subwoofer normalmente. Hay alguna forma de arreglar esto en iPhone?  Moderator Note: Added translation by Google Translate- I have 2 Sonos amps and I cannot control the subwoofer volume within the Sonos app on an iPhone 14. But if I use another Android smartphone it allows me to control the subwoofer normally. Is there a way to fix this on iPhone?

Updated Sonos App and list ability to stream all my music. Tried loading my Pandora music and it worked for one song then asked to do it again. Very disappointed in this new App. Sonos change back to your previous App. It actually worked well.!

Having an issue with the macOS Controller on my M1 MacBook Pro since the 16.1.1 install a few weeks back.Whenever I load the controller it says ‘We need to get Sonos running on the latest software. Choose Check for Updated to get started.’I press Check and it comes up with ‘No update required. Your Sonos system is up-to-date.’I have deleted the app and reinstalled. I then deep-deleted the app (from ~Library etc) and reinstalled. Same issue.The app and updater has permissions to update under Security > Privacy etc.If I press ‘Continue using the SONOS app’ it then goes to searching and then puts me in a similar loop which is‘Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them’.I log-in and it goes back to ‘No update required.Can anyone suggest what to do now? I’ve tried ‘Reset App’ etc too.thanks

On the S1 App all Playlist descriptions were removed two days or so ago.I have multiple playlists and can not tell which is which.

Since updating the app on Galaxy S22, it cycles between “Software Update Required” and “Software Complete”. I cannot get past these two screens. Sonos still works off my iPad and laptop but now not working from the Phones. I have uninstalled and reinstalled several times, as well as reset each device to no avail. Once or twice I got a peak of a different screen but quickly went back to the two page cycle. 

I used the Windows desktop add to create a Sonos playlist and can use the app to play the music on my Sonos device.  However, I cannot see the playlist on my iPhone app ( updated new version) or my iPad (not updated).  The iPad only shows Imported playlists.How do I make my Sonos Playlist visible to the iPad app, or the Web based app which also refuses to show it on my iPad browser.The music is hosted on my NAS drive which is SMB1 only but I can browse and play from it using the IPad app.Any suggestions gratefully received.  

It’s a couple months that I can’t use Sonos on my iPhone and my wife’s one. Before I could use the app on my phone, listen to music with Spotify and control the same song on my wife’s phone. My wife could use the same app on her phone, without any problem. Now, if both apps are installed on both phones, I have ‘no connection to Sonos’, then follow the procedure using bluetooth and position, but at last I have no connection at all. If I deinstall the app on one phone, the app on the other one is working again. I hope I explained what happens. Is anybody able to help me? Thanks

I’m seeing lots of posts with concerns about playlists, queues, alarms, sleep timers…  For users doing really simple stuff like selecting stations to stream, room grouping, controlling volume etc, are these things working? I’m just curious - I’m sticking to S2 for now. 

Since the May 9th update, it's not possible to see which episodes on a BBC Sounds podcast I've listened to! Whereas previously it showed what I'd completed. And, they are now listed without their date, so there's no way of knowing what's what.It's totally retrograde from before. Please restore these features. Also, all Spotify music is blending one song into the next, despite my Spotify settings denying that. And of course, you removed the alarms.  This does seem Beta. Not fair to test it on live customers without paying us! We're essentially part of your agile user research group! 

Well great job Sonos I now can’t connect to my Apple Music account so Apple Music no go , Sonos radio no go think the latest update has sort of made my mind up which way I am going in term of hi to set up . I already have a home theatre set up and was thinking of adding another 5 and a port to stream my vinyls through I even brought my turntable from you fortunately this can be used with Cambridge audio products .you would of thought that lessons would of been learnt after the previous app update obviously this is a tech company that just loves to repeatedly upset its customer base and take there loyalty for granted 

I downloaded the new app on a second phone and it will not import music services or music library.  I have signed on to Sonos and all speakers show up, but none of the music.  When I go under “Manage Your Services” it just bounces me back to the main screen.  Will not allow me to add services.  Any suggestions on a fix?  

The latest update has rendered a houseful of speaker completely useless.  Shocking.  I tell everyone I know not to buy anything from this company.  The app itself - which used to at least make some sense - has been redesigned in a way that makes everything harder: searching, volume control, reaching playlists, ALL of it.  But that’s irrelevant… Because it can’t connect with the system, so I can’t play music anyway.  And god help me if I do successfully start a song, I’d better commit…  Because I won’t be able to turn the music off!

I had downloaded the new app and can no longer connect to my system. I have 4 devices in a single room, and all of the sudden the old app tells me to go to the new app. The new app can’t find my system even though all are on the same  WiFi. The new app tells me to go to my IoS settings and enable local services, but it is already enabled and I can’t get any further into the app.  tried the chat customer service AI, got disconnected twice. Called and was 70 mins. Emailed them, they asked what the issue is and then their response was “If you need further assistance please call!”  All they did was ask me what the problem was. And now it’s 90 minutes. They’re obviously overwhelmed with the issues on the new app. 

New app no longer allows you to reindex your music library, stored on NAS etc. phoned Sonos and they said they know about it but unlikely to be fixed for months!! loads of missing features.  no mute buttonvolume numbers missingA to Z of artists/albums missingunable to index music libraryCannot add music to a queue The overall interface is also crap for want of a better word  it used to be fairly intuitive to find what you were looking for. Not any more   used to love my Sonos but hate this app with a passion   

I am trying to set up my new Sonos (Roam and move 2) I’ve created my account, connected my speakers and now it’s telling me there is an update available and I must login as the owner. I am logged in as the owner both in my app and website. When I click continue it just keeps going back and telling me to login as the owner. I can’t get passed this screen. I’ve tried logging in and logging out and deleting and reinstalling the app. I have the lastest versions as well. Please tell me how to fix this.

Does anyone have a remedy for keep being not connected after new update?I've rebooted numerous times and still keep being told "Unconected"Signed out and back in...works for about 5 minutes then "Unconnected "go to system settings reappears.Losing patience. Rendering the product unusable. Regards. 

Hello, I made the mistake of upgrading to the new app, I use Deezer as a music provider, and until yesterday I was able to add a search result to the queue. Has anyone here figured out how to do this?

My app orange colored app worked fine today the app turned black & I lost tune in radio & I can't find sleep timer. Customer service is a joke, & I'm seriously questioning this whole sonos thing

This is the absolute worst version of the app that has ever been released in terms of being completely unprepared for production.  Just a couple of examples from my experience:Your System auto selects one location and continues to select it.  You can switch or add zones, but if you leave that page (and sometimes if you don’t) it defaults to another unselected zone and selects it for you.  You can start a stream, but it is completely unable to display “Now Playing” any further than the first song.This makes it impossible to manage the playlist or do anything other than stop or skip.It chooses it’s own zone every time after any shift in the app navigation at all.I haven’t had this level of issue from any previous version of the app.  Response from support is “yes this is an issue - we don’t have any idea when it will be fixed”Literal garbage.

With the new app my SONOS infrastructure has effectively become a paper weight. IS there anyway to roll back so I can get to my NAS based music and radio stations again?

Hello, is it just me or is there now no way to either clear or rearrange your currently playing songs?