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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,206 Topics
  • 51,704 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7206 Topics
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mnajayContributor I
asked in Controllers and Music services
Updating playlists on youtube music does not get updated on the sonos app

The Sonos App does not get updated when I  update the playlist on my youtube music. I am not sure what is the issue ? At least the application should provide a provision to resync from the streaming service( at least I should be able to find it) . This is so frustrating.

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Corry P
1 year ago
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THill182Trending Lyricist I
asked in Controllers and Music services
Resume topic: Starting a week ago, Amazon Music no longer works on my Sonos 1 system!!

Since the topic was closed, starting a new one. After a few other Sonos S1 updates I signed up this morning for another month of Amazon unlimited -- and weird problems immediately (upon signing up) returned. In mid-flight of playing a playlist I received the message below. Couple of other interesting observations:1. On my Ipad controller I can turn off compression of music -- did that (that option doesn’t seem to exist on my Windows 10 controller...). Seemed to help. Also on the Ipad controller but not the Windows controller is an option to Pair Airplay devices with the others; it was set as OFF, I turned it ON (I have one Airplay device).2. I now get sort of random messages like the one above, where in mid-flight the message pops up and the next song starts… Very strange. I now have many messages in the Error log: Sunday, October 16, 2022 - 8:28 AM Central Time; Unable to play 'Duet for Flute and Clarinet, Op. 46 No. 1: I. Allegro' - the song is not encoded correctly. [or many other s

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Corry P
1 year ago
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RobinDContributor I
asked in Controllers and Music services
Instructions for remaining on S1 - Get out of the loop

We have two homes with Sonos equipment.  The S2 update, as many of you have noted, has caused issues where we no longer have a functioning solution.  We think we understand what needs to happen.  We need to downgrade some components that accidently got upgraded and then make sure we have an S1 controller.  When we get into the app to start the process, we get in this endless loop of downgrading and then requests to upgrade. We can’t find the process after many attempts. Is there a step by step instruction of what to hit to get through  the process so that we have our system back? 

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Airgetlam
1 year ago
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jwctTrending Lyricist I
asked in Controllers and Music services
ipad pro 5th gen trueplay

Hi , i’d like to know please when trueplay will be supported on ipad pro 12.9 5th gen latest iOS 15.6? I used my old ipad (no longer have) for trueplay setup on multiple Sonos products i own e.g. arc/playbar/subs/ones etc. just updated all to firmware 14.12 and now need to redo trueplay - the sonos app just confirmed that trueplay not supported and i’m now stuck. I would appreciate letting me know. I have already looked at the usual sonos help pages. thanks.

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1 year ago
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00vibbertContributor I
asked in Controllers and Music services
Shuffle does not work...

Like many other users it seems that when I choose to shuffle my large Amazon Music playlist I get a tiny percentage of tedious that state with numerals, a, or b.  I've seen responses that say to add your track to individual playlist, and then merge those playlists into one large playlist, but that is a horrible solution. You have to choose each track individually. I have thousands upon thousands of tracks in my library and that would take hours in the process would have to be repeated every time you add more music to your Amazon library.Is there a real solution forthcoming for this issue? It doesn't seem to be just Amazon music, every provider seems to be prevented from shuffling, the playlist and a reasonable way.I've yet to see a comment from Sonos that explains how they're going to resolve this issue and when. Is there any help out there?Thanks,-Shannon        

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Ken_Griffiths
1 year ago
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Lorri00Contributor II
asked in Controllers and Music services
playlist greyed out

My playlist are all grey out. Tried everything to get them back , ideas please. 

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Smilja
1 year ago
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JQ001Contributor I
asked in Controllers and Music services
Accessing PLEX music library

Not all tracks in my PLEX music library appear when using the SONOS controller. It is like the SONOS app is stuck on an earlier (un-updated) version of library.  I have tried removing and re-adding PLEX with no result.  Some of the missing tracks have been initially drawn from TIDAL, but this does not appear to be a consistent explanation.The connection with the PLEX server can also be a very random affair, but that’s another story. 

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Corry P
1 year ago
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JustinmcContributor I
asked in Controllers and Music services
Apple Music Playlists Greyed Out in Sonos App

Since updating the app I am no longer able to play Apple Music playlists through the Sonos App. Is anyone else having the same issue? I have removed Apple Music from the app and waited 10mins before reauthorising and still it’s not working. Is this an outage on Apple side or a problem with the recent Sonos app update?Thanks, 

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Corry P
1 year ago
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SofaSurfer21Avid Contributor I
asked in Controllers and Music services
Sonos volume control frozen

Hi,A week ago I started to experience some strange behavior from Sonos volume control in the controller app. When I want to control the volume of one of the devices, occasionally that possibility is frozen/shaded and I cannot control the volume. If I increase or decrease the volume for the group, then the volume of the frozen device is also increased/decreased.I tried to remove the devices from the party mode and then connect them again, but then the volume of the Sonos device, to which I connect others, cannot be controlled (frozen/shaded).Anyone experience the same issue or had a same issue and managed to solve it? Willing to share the solution?I run the group of Sonos One (Gen 2) speakers and one Sonos Move.Thank you and best regards.   

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1 year ago
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NrozasContributor I
asked in Controllers and Music services
Flac files won't work from iBroadcast

Hello everyone in this community.I have uploaded several flac ripped discs to my iBroadcast account but when I play them from the SONOS app, it always gives me the message ['Song Name' could not be played, the song was not encoded correctly]. On the other hand, if I play those same Flac files from the iBroadcast application or I upload them to the Plex server that I have on my local network, then they reproduce without any problem.Anybody knows about this, I have to solve it because I still have some old speakers without airplay and I have no choice but to use the SONOS application with these speakers.

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ratty
1 year ago
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GroggTrending Lyricist I
asked in Controllers and Music services
Access denied from Synology NAS DSM 6.2

I recently had to change one of the drives on my NAS and ever since my Sonos app on my iPhone and Windows 11 laptop return access denied error messages when trying to run music from my iTunes library. Any ideas?

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1 year ago
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LiveinvancouverContributor I
asked in Controllers and Music services
Connection is blocked by your computer's firewall

My Sonos 1 has been unstable since my internet modem has recently changed to a pure fibre wifi hub.  Very often I can’t access music folder, no Sonos Radio, cannot find Sonos 1 error.  I have unplugged hub, turned Sonos on/off, restarting computer each time one of these errors occurred. I have removed and added music folder a few times to get music folder worked until tonight I am seeing this error message “Sonos was unable to add the music folder. Connection is blocked by your computer firewall options.” I checked firewall and Sonos is in enabled to received incoming connections. Restarted computer [imac] a few times and the error persists. Has this got to do with the IP address since the new hub. Any solution or do I have to call tech support? 

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Corry P
1 year ago
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timjphContributor I
posted in Controllers and Music services
MacOS Monterey 12.6 Unable to Access Music Library

There have been various messages about problems accessing music libraries on macOS Monterey. I had the same problem but have managed to get it working again.The problem on my system was linked to the way the library is indexed on macOS by a daemon that is installed by the macOS Sonos App when you use Preferences to setup a shared folder. The daemon in installed here /Library/Application Support/Sonos/SonosLibraryServer. The bug comes from the SonosLibraryServer not having permission to scan the disk. You need to add it using System Preferences → Security & Privacy → Privacy(tab) → Full Disk Access.It's possible that a new install of the Sonos App will handle this correctly, but I already had Sonos App installed from a previous macOS version.After giving this permission, the music library is indexed as normal and can be played across the system. This SonosLibraryServer also seems to handle the file sharing aspects too, making a specific definition for the music library unnecessary i

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1 year ago
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furacaoprProdigy II
asked in Controllers and Music services
Volume issues - Amazon Music and Atmos

Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C 

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1 year ago
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nizumaContributor I
asked in Controllers and Music services
Most YTM songs unavailable to play. Is there any solution to get them at least on the roam speaker?

After reading many similar complaints, I understood Sonos considers it is up to YT to fix the issue. I do not agree because I chose Sonos because it is YT compatible. If it is not compatible, Sonos is lying when they say they include the YouTube Service. For my part, most of my playlists have missing songs, and some even have all the songs unavailabe!I am very disappointed because the devices are very good, and the app is also nice. 

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J
1 year ago
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csw200Contributor II
asked in Controllers and Music services
Pocketcasts

Hi, Is anyone else experiencing problems with PocketCasts this morning. It’s no longer browsing to the Podcasts linked to my account. Sonos Service status is showing that it should be working?

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Airgetlam
1 year ago
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Topcat69Contributor I
asked in Controllers and Music services
How to remove Sonos Devices from my iPhone Spotify App

Hi,really annoying problem and I hope someone can help out… thanks in advance…I play music via an Alexa routine in my kitchen Play5 each morning some mornings I commute to London and want to listen to a podcast When I open my Spotify app (on the train) I see “kitchen” as the device and the current music playing there i want to leave that music playing but listen to a podcast on my phone how do I do that? if I select phone as the device then the music stops playing in the kitchen and plays on the phone. So my wife at home suddenly stops listening to music if I switch to the podcast first then that comes through the kitchen and when I switch devices to my phone I am fine but, again, no music in the kitchen i have a Spotify family account and Spotify on Sonos is using a different account to the one on my phone i never control Sonos from the Spotify app so happy to completely disconnect Sonos devices from the app on my phoneamy help to this really annoying feature much appreciated. ​​​​​​​

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106rallye
1 year ago
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CaminoTrending Lyricist I
asked in Controllers and Music services
Apple Music App stops sporadically on iPad but not iPhone

I often get my Apple Music App stop for no reason at every 7 or 8 songs BUT, it only does it only on my iPad and not on my iPhone. Both are on the same wifi, high speed optic fibre with Sonos Boost. Here is the diagnostic reference. 1876886745 

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C
1 year ago
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TomatenchipsContributor I
asked in Controllers and Music services
Sonos speakers always muted when starting music

Hi,When I start streaming music from Spotify and the speakers are idle, the speakers are always muted. The volume is the same as previous time, but muted.Then I have to open the app to unmute the speakers.Is there a solution?Thanks

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R
1 year ago
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ViggeContributor I
asked in Controllers and Music services
problems adding spotify as a service in sonos app

Hi, I have just installed Sonos five through wifi and other music services seem to work, but I cannot add Spotify. I can’t even find the service in the sonos app. How come? Spotify is available in Finland.I find my Sonos in the spotify app but I cannot connect to it. Please help! :) 

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V
1 year ago
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S98765Contributor I
asked in Controllers and Music services
Unable to add music library from USB drive connected to WiFi Router

Hi,I am trying to add a music library from a USB hard drive connected to my Router but have had no success. I would like to play music from my library without leaving my PC on all of the time.I have a TP Link AX55 Router. My PC is running Windows 10 Pro. My Sonos system is running the S2 app. I have mapped the hard drive as a network drive and it shows in Windows Explorer as G (\\TPShared) (G:). I am able to browse the drive and copy files in and out through Windows Explorer.I have searched through previous posts but still don’t know if it can be done or not. Am I correct in assuming that because I am using the S2 app, it uses SMB v2 which Sonos doesn’t support yet?Any help would be greatly appreciated.Thanks

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1 year ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Controllers and Music services
Won't Update Music Library, Part 2

A continuation of this thread. Now, even when I manually update, it won’t play music. The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address.Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork).I’m so, so tired.

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Alonzo Mosley
1 year ago
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jtouscanyContributor I
asked in Controllers and Music services
TuneIn is gone from my Sonos

TuneIn is no longer available on Sonos.  Only Sonos Radio and Spotify.  No longer can I use my Sonos to listen to my favorite local and regional radio stations.  It’s a good thing I still have my Bose Radio.  And my Sonos will end up on the closet shelf, unused.  Maybe I can sell it on ebay.

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J
1 year ago
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Vinny4SumContributor I
asked in Controllers and Music services
SiriusXM App not loading on Sonos "Account not found"

I have been using Sirius on my Sonos for almost 2 years. I recently moved and went back in to connect and I get the message “Account not found” when I try to login to the app on Sonos. I can login with internet and both vehicles are fine.

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Airgetlam
1 year ago
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BunkspubbleAvid Contributor I
asked in Controllers and Music services
Cannot Add Library On ASUS 6604T

Today my S1 system said it could not access the library which is on my ASUS NAS. Support documents said to remove the library and re add. I removed the library but now cannot add it again. I’ve tried from my windows pc and also from my ipad. I get errors about serverstack which surely cannot be correct using an ipad.When trying to add the library sonos will drill down to the folder without problem so there is a connection to the nas.I should add my nas did an ADM update in the last day or twoThank you

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B
1 year ago
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