Controllers and Music services

Has anyone else noticed that the support for playing local music files is incrementally just withering away? As someone who tends to buy music digitally (Bandcamp, Amazon etc) rather than stream, my entire reason (and many others’) for investing so deeply in the Sonos ecosystem is becoming moot.First, they removed the ability to play music stored on a mobile device. This was a big step down for me personally, because I tended to keep the ‘heavy rotation’ stuff in my collection on my phone, due to  (relatively) limited storage space.It wound up sending me to my computer to manually divvy my collection into two folders (‘Heavy’ and ‘Light’ rotation). Not the end of the world, but still a pretty big inconvenience.Next, they recently disabled the ability to search for songs on a local music library. This was pretty awful and sent me to look for Sonos alternatives, despite the big investment. If you wanted to listen to your  local music library,  you had to manually

I have just recently gotten the sonos system n linked the arc, sub n sonos one to my sonos app on my android Samsung phone. I use Spotify and have no problem playing it via my phone, Windows laptop n desktop.The spotify app is able to detect the Sonos speakers, however it is not able to link to the speakers n play through it. It is all connected to the same WiFi network.Is there anything I am missing?

My S2 Android app updated itself overnight ( I thought I had turned auto update off but I guess not)Now I cannot see or play from my local library. Some of the items that were saved to favorites are there but greyed out. I’ve seen others complain about losing search for their libraries but mine is just gone. I saw one thread that mentioned having to locate the library as a “source” but I’m just not seeing it.When I talked to a support rep via chat, he told me that local library support is just gone for now. Is that really true? Can anyone who still can at least play songs from their library explain how to locate it on the android app?The only computer I have regular access to is a work-issued machine so installing the windows app isn’t an option.

Where's my Music Library?!! Anybody out there??

While my system was “upgrading” to the new firmware one of my Play:1 surrounds failed to update (that's ongoing saga story in itself). I've swapped it for another one, but I now need to retune the system. To add to the disasters that Sonos have inflicted on us all, I now find the old iPhone 6s I kept just for trueplay is no longer supported. I'm not an Apple user, so before I go to the expense of buying a cheap used iOS device, can someone confirm that trueplay actually works with the new app and firmware?

How can I adjust the base on my arc?

Has anyone managed to find the settings for alarms in the new (May 2024) app update??I hate the new app as I think functionality is backside first!I’m in the lounge so I want to see the speakers first the what I want to play. The new app hides speakers behind content.  

Apologies if this appears as me adding more of the same to this thread, but I feel I that need to as Sonos’ latest app update has ruined something that has been working for me for years. Maybe an increasing number of people posting here will help encourage Sonos to fix the diabolical situation they have created – and quickly.The number of gripes I have with latest update to the app, either on my Samsung phone or Samsung tablet, continues to grow by the day…. So - in no particular order:Most times I open the app I am confronted with the message ‘No Products Found’ and inviting me to go to ‘System Setting’ – even if music is already playing! This greeting may stay on the screen for just a few seconds or indefinitely, but generally seems to be approx. 10seconds. This delay means the app is nowhere near as interactive as it needs to be. It’s quite frustrating.The volume sliders are jerky, indistinct and unresponsive making it very difficult

Had to do a factory reset on my Sonos system (Sonos One and Connect). I have added back all my streaming services successfully, except Amazon music. When I try to add Amazon, every time I select the Authorize button, it takes me to Ticket Master, not Amazon music. Has anyone else had this issue?

The latest Sonos app update has removed my speakers  from the app and I am not able to add them back to the system. I keep getting “Not Registered “ messages and cannot get in touch with tech support. 

I have been successful getting my play1 to play a Pandora station. I am frustrated by the fact that I cannot figure out how to get a different pandora Station to play. Nothing I do seems to give me the capability to change the station!!

The Sonos app for my desktop, Pixel 8, and my Ipad stopped working all stopped working. I could not access my Music Library on the Sonos destop app.  So I deleted it and then tried to look for a download on the Web.  I can’t find it. So there is no way to access my Music Library on my Sonos Play:1 speakers via the Desktop controller, much less via the mobile apps for Ipad or Pixel. I would just like Sonos the way it was 10 days ago, bugs and all. Any suggestions?

Unable to connect new RoamSL to my existing system 

I have an existing Sonos setup with 4 speakers that is working fine. I had another Sonos One in my closet that I wanted to bring out.   I factory-reset the device, went through 4 attempts to join it to my network (all failed).Worse, the app on my Mac is now all wonked out.  Even resetting it doesn’t work.My controller is on iOS and it is the updated Sonos app.  The other app is on MacOS Monterey.  I rebooted my iPhone, rebooted the Sonos One, no luck.All I did was try to add a Sonos One speaker to an existing setup.  This error condition should not throw everything into disarray like this.I’m a bit frustrated as this is not the only time I’ve experienced trouble like this.  Can anyone shed some light on how I can fix this and/or why this happens? Thanks! 

Is anyone having an issue unlinking the Sonos integration from the Lutron App.  I made many attempts to unlink the integration by clicking “Disconnect Sonos” and after it completes disconnecting - it really doesn’t disconnect.  Please help.

Hi, hopefully a very simple question.In the app there are numerous toggle switches to select or deselect desired options. They are either black with a white dot, or white with a black dot. However, it is not clear which toggle is used to select an option. For example does black with a white dot signify something has been selected or is  this the other way round?? Many thanks.  

Why does the new Sonos app limit the number of Spotify playlists I can scroll through in my library? Just why limit that?

Since updating to the latest Sonos app on Android, speakers within my system no longer appear within Spotify.  Spotify is connected within the app where I’m able to play without issue.  There was no issue prior to the update.I’ve reauthorized Spotify within the Sonos app.  I’ve also cleared cache in Spotify and restarted my system as well as reconnecting the WIFI network.  The issue continues.What else might I attempt to resolve this issue?

Speakers are losing connection to the app. music is player but the speakers don’t appear on the app 

Unfortunately the app got updated to the bugged version. My system is dead now. The app takes a long time to load and even after it loads I can’t do anything in it. I select a song, press play and nothing happens. How do I get back to the old app?

During installation of the system upgrade, I get the match it says sign in as the system owner. I do not know what system owner means, I have already signed on with my Sonos user ID and password

Real problems playing my own music on my laptop via the Sonos app. Doesn’t see music and says it cannot connect to directory showing error 913. I have updated software and it wont add the directory into the app so I can see the music to add to playlists. I also can’t add my non Sonos speakers to system. I have plugged them into the rear of the Sonos Amp. Really having problems. The speakers worked before. The real problem is seeing m6 music on my hard drive. Help. Regards David Powell

Having moved my system to a new network, I can't set up my music library. In the Windows app, everything in the Manage menu is disabled, apart from "Update Music Library Now" and "Change Language". The Android app doesn't have the option at all. So

Why is the hold time so long and chat is unavailable. Will Sonos customer service respond to any of our questions and concerns?the may update to the App is not working properly. I can’t even play music and I noticed the volume has a long delay when it did work. As of this morning my system is now worthless and not allowing me to play any music not even my TV!

Since updating my MacOS and iOS controllers for Sonos, my Sonos is not updating my Music Library.  That is, even after rebooting both devices and multiple attempts to do so, the Sonos app on MacOS remains empty.All of my devices and Sonos speakers have been rebooted, this had no apparent impact on this issue.Does anyone know what the problem is?