Controllers and Music services

I have been a big supporter of Sonos and the technology.  That being said, I could not be more disappointed that Sonos has ignored the almost unusable app for IOs!  Given the popularity of iPhones, I would think they would want to make those customers happy.  If they don’t upgrade the controller (when was the last update, no one knows), I will start looking for other solutions.   How is it possible that basic functions can be ignored.  To name a few: Controller accessible from the lock screen and control volume with the iPhone volume keys.  It wouldn't hurt to update the interface as well.  Maybe if enough of us complain, something might happen.   

Hi,Hopefully there is a fix on the horizon, since it appears that I cannot install the previous version  The new app is very laggy and intermittent.  Issues seen:Push pause/stop, it doesn’t stop until pushed a second time. Volume - slide it up or down, it takes seconds to actually do the change Search not nearly as simple as the previous version 3 times I’ve gotten service not available, then I reboot, retry and it works.  The way to interact with the new app is (to me) much more convoluted than the previous version.  I’d gladly trade the graphics for the previous, more streamlined version.Thx. 

Is there a way to remove a service that is no longer available on SONOS? The service appears in my list of services, but when I try to remove it, I receive a warning Service not found and therefore it is not deleted. Of course I added the service time ago when it was available. The service is radio.net.Interestingly the service no longer appears in the SONOS web app, but still in the SONOS iPadOS app. I deleted the app and reinstalled it with no change.

Yes, I know the new app is terrible - see other posts.My question: I would like to install firmware updates for my devices, but the new app does not seem to have a “check for updates” button.I still have the old app on my PC, so I use that for most things while I wait for a working controller. But for now I don’t  want to update my PC controller. Unfortunately “update” on the pc controller wants to update the controller which I will not do.Is there a way to update the system now?

Does Sonos amp, support you tube music app , I heart app and Apple Music ? 

Hi I have added 2 more Sonos ports to an existing system that had another Sonos Port configured previously prior the new app redesign. The original Port was set to a fixed volume output using the old app around 6 months ago as it is connected to an audio matrix and 8 zone amplifier for multiroom music. Now having added 2 more Ports I cannot find the option to set the output to fixed anywhere in the new app settings but they need to be as the amplifier is handling volume control. How do you do this now? Is this new app that badly designed it is actually missing key settings controls like this??? 

SONOS, may I (be so bold as to) suggest that you look at any and all, libraries on the sever side and client side (the app). Or any other code which is a pre-requisite for your code, for 'SMB 1 specific functions/operations'.

For some reason Sonos is telling me I am no longer the system owner 

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers 

It looks as though I am just piling on at this point, but the new app update has been a horrible experience. My primary reason for going with the sonos system was the ability to tie it into my home library - and this is no longer available! In addition, the app response is sluggish, the volume control is nonresponsive, and each time I open the app it no longer recognizes my existing sonos system! And just for good measure, it randomly shuts down. Very frustrating - please get the app issue resolved promptly or at least allow us to reinstall the previous app release in the interim. 

Anyone else experiencing no local network on new update, it’s rendered my system and a clients system unusable as it’s saying needs to connect to local network, what a joke from Sonos 

Is it still possible to add tracks to a queue if so how 

I am really disgusted. I have 10 sonos products and the new app is nothing but problems.

I just noticed that there was a Sonos app on Android update.  The icon is now black and functionality has changed.    You can see in the screenshot below they are slightly visible but greyed out.  This was right after I rebooted my routers and phone.  

The new app is horrible.  Hard to navigate.  It’s lost all my playlists and music.  Big disappointment.  

I want to exit someone else's Sonos system.I joined someone else's existing Sonos system, and now I want to set up my own Sonos system. However, I can't exit the current system, and I can't find the relevant option in the Sonos Android app.

Where can I find “Play next” “Play last” “Add to end  of queue” functions?

I have updated to the latest app and firmware for my system which did restore alarms however they are not grouping speakers/rooms and I only get an alarm on a single speaker.  When I wake up I am forced to manually group the rooms.There appears to be a setting for this however even after selecting it, the setting does not stick no matter what I do.Please fix.

I have a speaker pair on which I previously could adjust left and right balance.  With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk.  Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use.  Also it seems the app is pushing you to use Sonos music services.  And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music.  The app should let me do that easily and seamlessly. 

I have an older inherited whole-house Sonos system. Was working fine but as of today one zone won’t play unless I first play another zone then group the problem zone in. As soon as I leave the good zone in the group, though, the problem zone stops playing. How can I fix this so that I can play the problem zone on its own again?

Adding my name to the many others who feel the new app is a step backwards.it’s unstable and often unresponsive.  Hard to switch speakers on and off, volume often unresponsive.  The app often does not connect except with a 5 minute delay.I love my speakers and setup, I have owned various Sonos systems in different homes since 2006.  They have worked really well until now.  Please fix it before my wife tears the whole thing out!!!

Can anyone recommend an alternative to Sonos/TuneIn for streaming radio station URLs, that handle it natively rather than via a 3rd party? Foreign radio stations are restricted in the UK and a great deal are not available on TuneIn. I’m thinking about Bose or Ruark, any suggestions welcome.

After all the money I’ve spent on Sonos products and literally NOTHING works now. I’m so mad I could spit.  My entire system of 8 speakers is completely dead in the water.  Shame on you. 

Will I be able to use my Sonos products & the new app on my LAN if I’m not connected to the Internet?

Just bought a brand new sub mini and unboxed it only for it to not be able to register on the Sonos app. I have tried both wireless and on Ethernet. This is beyond frustrating. Does anyone have any suggestions?