Controllers and Music services

new app does not connect with speakers except the play bar; it won’t connect to WiFi, except the play bar. I don’t know how to get the WiFi connected, help?

I installed the Sonos controller update on my iPad Mini (with current OS) and found it now could not play some radio stations. They were still available on the Windows 10 and 11 controllers.What happened was that clicking the Play arrow on the iPad started an animated circle within the arrow which never stopped. I think this problem was limited to stations marked "TuneIn" as opposed to "Sonos", but not certain.I was able to add new favorites, sometimes the same station like KQAC, as a "Sonos Radio Station" and they appeared on both Windows and the iPad and seem to work OK.Other stations (WMNR for example) existed only to be selected as "TuneIn" but with a difference: the stream now came filled with advertising.I have left the old WMNR favorite in place to avoid the ads; curiously it still appears as a Favorite on my up-to-date Windows-based Sonos controller, but is absent from the list on the iPad.

I have tried resetting device, resetting network, re-adding, etc etc etc. everything is hit or miss with new app, before I keep trying, has ANYONE been able to re-add product on the new app? 

Unbelievable. I can’t use my sonos in my office because it keeps switching to the kitchen.  This is the WORST app I’ve ever had the horror of using. AND it’s so slow it’s comedic.

It appears that the SMB protocol must be updated to at least version 2 with the release of the latest Sonos app. It is related to the issue many people are having with their Music Library folder. Here’s a short video that explains how to get and activate SMB V2.  

Like many my system was just trashed by the latest S2 update. However I still have an old Play5 that is running on an old version of S1. It is trying to make me update that now also and since all my newer Sonos stuff is now useless thanks to S2 update I am reluctant to update my last piece of functional sonos. Has anyone had any luck with the s1 update or should I just keep the limited functionality that the old version still allows?

Why won’t this new app update allow me to easily add music to the queue. The only options are replace the queue. What happened to that functionality? Why have they made it so difficult or taking it away?

In case anyone was having the same issue was having. I updated my Sonos app and Sonos speakers to the latest versions as of May 24, 2024 and the Alarms were still not showing in the Manage section of the app. I tried force quitting the app multiple times, deleting the app and re-installing the app, etc.What solved the problem was on the iPhone was to reset the network settings of the phone.In iOS go to Settings-->General-->Transfer or Reset iPhone. After selecting Transfer or Reset iPhone select Reset. After selecting Reset various options appear. Select “Reset Network Settings.” After the phone reboots sign back onto your wifi network. Open the Sonos app and the Alarms became visible.Hope this helps someone else in the same situation.

It’s very difficult to perform the simplest of functions like raise or lower the volume in the new app. For example, I try to drag the volume line to the left to lower it and it doesn’t respond. Or try to increase the volume by dragging to the right and many times it actually lowers the volume.It’s like the app cannot tell my fingers are going right or left.This is very frustrating. Are people having the same issue and will this get fixed?

Did Sonos just remove the ability to play digital music from one’s own music Library? I can’t seem to find any of my music from my computer within the sonos app - it only searches online streaming platforms…. If this is the case then the death of Sonos is near

So, we’ve got a SONOS Playbar for 7-8 years now, and a Play:1 in the garage. It’s been working mostly flawlessly since we had it. We had a bit of issues with connectivity, but since plugging in the Playbar to ethernet and using SonosNET, it’s been pretty good. Queue a few days ago, when my wife went to play some music in the house after not using it for awhile. She had a new phone recently, too, so it had the latest update on it from recently being setup. It refused to play, and was only playing through the Play:1 in the garage. If we try and play anything to the Playbar by itself, we get the generic error message of “something went wrong”. The Playbar occasionally would even disappear for a moment or two from the app. It does not seem to matter from where I’m playing, iTunes Library, Music, Amazon, Sonos, etc. I started to look at it, and my phone had the same issues, even though I was still using the older version of the app. The same happens after the update to the new version (whic

HiWhy canˋt I not get RadioPlay 

After years of listining to the Sonos community talk about replacing the clunky old app, I want to thank Sonos for listneing to us.  The new app has beautiful, easy to use graphics and layout.  It looks great and is easy to use.  Congrats on a job well done Unfortuantely I’ve also had a few other problems.  I wonder if others have had the same problems. Can’t group rooms anymore Can’t control volumes in multiple rooms can’t find my radio stations can’t find the alarm settings extremely low volumesAm I alone in finidng these problems?  I’m sure that since the app is so nice to look at, that it’s impossible that these problems are created by the app.  I’m sure the problem must be pn my end.  I think it’s completely reasonable to expect some minor gliches in the rollout and I’ve just decided to turn off the speakers and wait until these problems have been resolved.  No big deal.I can’t wait to save enough money to buy the headphones as well! 

Hello. I cannot add music to my playlist in the new app. I can only replace music. Before on the old app I could do that. I am using YouTube music.

The day I updated the app on the S2. my TV room system magically disappeared from my system. Tried to add the system back, was forced to update the app. Downhill from there. Added the system, couldn't register is with my account. Restarted all speakers, router, modem, wired it in, nothing. Found out that I needed to reset the app, was able to register my speakers. Woo! 2 days later, here I am.. I have 2 systems and only one works. Beam + 2 One SL’s working great. Other room, Arc SL, One SL, One, Sub Mini, working part way. Sound comes out, surround is working, but I cannot control anything from the iOS app.When using the iOS app, you can see the room, select the room but nothing will work with it. Select Spotify, it just spins. Select the other room, music will instantly play. Watching TV, cannot control volume, or select a source. Using the Web App, I can control the room, select a source, play music from Spotify (on the Sonos web app) but OS app, nothing.  I know this new app is abso

Again, another issue post update to the app. Apple Music searches would not let me play music through the iPad or my iPhone. I tried removing Apple Music from my services in the app and then re-adding it to the Sonos app, but I met with a “something went wrong. Please try again” message.  I’ve attempted to do this using both my iPad and my iPhone.  WHAT ACTUALLY WORKS SONOS?  Your entire ecosystem is in shambles and I can’t even use it.   

Why is it not possible to save a station from DR, livestation in favorites. I get af message that says something like “ try again” 

Since the new app took over I have a dozen 'lagacy favourites' which don't work and I can't find any way to delete them from the app...…any assistance would be much appreciated 😁

Sonos move 2 no battery percentage while playing on Bluetooth, before I could see it in the app. It’s now gone. What!! We need that back, what’s the point of having a portable speaker ? Waiting for the orange light, not good Sonos. 

I have a Play1 stereo pair, an Era 100 stereo pair; a Play5 2nd gen stereo pair with a gen1 SUB. As a result of the ‘upgrade’ to the new Sonos app, I have lost virtually all familiar functions. No playlists, no saved albums, lost access to my napster streaming account. Pretty much dead in the water.I still have a pair of Play1 speakers I stuffed in storage when I bought the Era 100 pair. Could I pull the Era 100 pair out of my network, reconnect the old Play1 pair and go back to the S1? I don’t use any of the buzzers and bells in S2 and sure don’t need any of the junk in the new app. No ‘alexa,’ no alarms, none of it matters to me. I just wanna play music, period; and I can tackle picking up a tablet or phone to control my playback. I do not want or need voice control.Would I be able to revert to S1 on my tablet (which now has the new app, totally nonfunctional) and my phone (running S2, but unable to access some streaming content, and unable to change system settings)?Since Sonos seem

What is wrong with this new app??  I am about another week of this crap from pulling the ejecter seat and telling everyone I know to avoid Sonos like the plague. I have been a loyal customer for almost 10 years. I have my entire home surrounded with Sonos speakers-every room along with soundbars. Now they have a new app and all of a sudden it is slow as all hell, it’s impossible to navigate, and worst of all, whenever I try and play a different song, it automatically starts playing on a different speaker in a different room of the house. It woke my kids up the first time and now I’ve had to unplug 2 of my speakers so it doesn’t happen again (which means those speakers are completely unusable). Why can’t we have the old app and format. We are having a party next weekend and if this is still going on, I’ll have to plug in my Bluetooth and I have no clue what ill do with all these Sonos speakers that I once swore by. Is a fix coming or can we please just go back to the old app!!!???

This week our Sonos app at work got updated (iOS 80.01.30) after which all of the Symfonisk bookshelf speakers we have in the building dissappeared from the app.After that I tried factory resetting them and reconnecting them but now I can't even get them to finish setup in the app.It goes past the initial connection phase with the audio pin just fine but after entering the WiFi password it hangs on "connecting”. After this it says it finished connecting but with a sidenote that currently the speaker is not visible in system settings. It then asks me to reboot the speaker and then check system settings again. I have rebooted it multiple times and restarted the entire process multiple times but I keep getting stuck at the same point.Other users with the same issue seem to be helped by using the windows or macos app to update the speakers but for me it says the system is up to date on both windows and mac.Any suggestions? Quite dissapointed in this and we now have 6 unusable speakers.

After adding files to my NAS I update the Sonos library. Well, I used to, but I can’t find that in the new App. How do I do it?

Received an email today offering a 25% discount on Sonos products I purchased two Sonos speakers from Costco three weeks ago. Spent numerous hours trying to get them to work with a dysfunctional app and a poorly supported Sonos customer support team.  If I was offered a 50% discount,  I will not be buying another Sonos speaker.   Was able to return the  speakers purchased from Costco. Thank you Costco for your return policy 

I listen to audiobooks via Libby every night to fall asleep.  I set the sleep timer and away I go.  Newest version of the app has NO sleep timer.  The App is now worthless to me.  I looked to downgrade back to S2, that’s not available.