Controllers and Music services

Why does the app update remove the ability to “add to end of queue” or even add a single song to it? I can understand if it won't work between media providers (like Spotify and a music library), but I can't do it at all. Or was it taken away because “you can just make a playlist and use that?” Not cool.

Why have all my playlists within Sonos disappeared? It has taken decades to build them. Now all lost??Please make it a priority to restore access to playlists.

When will add to queue be back available 

Hey, sonos, if it ain’t broke, don’t fix it. Before the update in May it was easy to add speakers that I had muted (now I can’t find how to do this), and to control volume on individual speakers. I had a lot of speakers connected and now just one is connected. I hit + add speakers and it searches but can’t find the MANY speakers that USED to be connected.But MOST of all, my playlists are gone, gone, gone. I was a huge fan of sonos, but now more. I am going to sell or give away all my sonos speakers, and tell friends,  if they’re thinking of buying them, go to another source.Little did I know that “automatic update” as toggled on. How about a warning next time, sonos, so I can print out my playlists and recreate them. 

Since the new update, I‘m unable to add any new music service account to my Sonos setup. If I try to and authorize Sonos, the App just responds with an „unexpected error“. I tried it with TIDAL, Apple Music and YouTube Music. On iOS and Android. as my family moved on to a new streaming service and I want to add the new TIDAL accounts of my wife and my kids, this behavior is more than just „annoying“anyone any advice?  Funny, with the macOS App, I was able to add TIDAL Accounts to Sonos. But if I want to add Apple Music, Sonos tells me, I have to use the iOS or Android apps for that. But the iOS and Android apps tell me about “unexpected errors”, when I try to… it's enough to make your skin crawl Moderator edit: combined posts

ISSUE (Repeatedly occurs): A permanent white screen appears on my android phone after password sign-in to connect Move 1 speaker function.BACKGROUND:. Sonos app was reinstalled after successfully completing a Factory Reset. Then during System Set-up for the speaker --NOT Adding to an Existing System-- following entry of email address and password, all functionality ceases as the phone screen goes White, permanently. ADDITIONAL BACKGROUND:  After issue repeated several times, the WiFi router was restarted. Another Factory Reset was necessary and successfully] completed, Then again, The Issue happens. NOTE: Norton 360 was installed prior this entire situation occurred  

I got into a state where the two wouldn’t sync, no problem i thought i’ll just delete Audible and re add the service, no such luck.   This app is simply hopeless, i’ll never buy another Sonos product.  

Does someone have an archive of prior iOS Sonos controller/app releases. My backups here for iOS span to my iPhone 14 and I can’t just restore one app, so I need the IPA file. I’d rather downgrade and have something USABLE, while Sonos fixes things.I believe the most recent release prior to 80.x should be fine, as it was the older UI. 

Hi all,My first post and it's an odd one because I searched and found multiple instances of other people with the same issue going back years, all previous threads closed as answered but the answers don't apply to me as1: I haven't just changed my app and2: the updates mentioned as a fix in the other threads are also years old now. So here is the issue;I open the Sonos app( as usual), I click on the music note symbol at the bottom ( as usual),I select YouTube music ( this is new, just added and confirmed, but I also tried removing and adding again but there is no issue adding the service with my YouTube account details, code generated, entered and linked seamlessly) I see before me my liked songs and only one playlist, which in and of itself is odd. I added a new song to the liked songs to test, and it does appear in the Sonos app under the YouTube music service/ liked songs... however…I click on a song to play and it is greyed out, something that pops up in most of the previous thread

Only one of my 4 speakers is on the app 

Updated the app, excited to find out what’s in store. Seems to be a very busy, confusing app. Can’t access crossfade, which I use all the time. 

Hi - I’ve been using Sonos for 10 years or so now and whilst generally happy with it I do find the S2 app visibly very poor with its dark colours and especially for the up and down arrow keys and slider next to a list of tracks I am playing. This is a very easy fix in the software code so please fix it, make it Red or a light Blue or Green or anything that makes it easy to see against a Black background. 

I have returned from holiday to find a completely new layout in Sonos and am unable to work out how to navigate the new programme. Have instructions been issued 

I have been listening to KQED, my local NPR radio affiliate, as a radio station via the Apple Music source on Sonos for years. Now, it no longer appears when I look for it on Sonos, and the Apple Music station I had favorited in the Sonos mobile app just errors out. Yes, I can still listen to KQED using Sonos Radio as the source, but I’m not subscribed to the HD service and have no plans to do that, and the bitrate on the free version, anyhow, is lower than what I get from Apple Music, and has noticeable low fidelity digital artifacts. Apple Music’s version, when it was working on Sonos, was much higher quality and sounded great on my various Sonos speakers throughout the house.My hypothesis is that Sonos is attempting to drive subscription revenue, and has blocked KQED on Apple Music in order to drive listeners to Sonos Radio HD premium subscriptions. If this is true, it’s going to spell the end of my investment in Sonos. (I own 4 stereo pairs, including a Play5 pair - quite an invest

This new update sucks. I can no longer play all my speakers at once from the tv. Does anyone know how to adjust the base levels? I have it linked to my sound bar.  I have so many other questions but I’ll start here 

My Music Library is on a USB stick, plugged into a laptop which therefore has to always be on-line.  If I look for NAS drives (Amazon) everything seems to be “big” multi bay gadgets.  Is there a simple adapter to interface my network to the USB stick so it becomes a resource for my Music Library?TIADon    VA 

Ever since the new app update on iOS in early May, controlling my system is so frustrating I am thinking of finding a different provider (this after just updating most of my speakers just 4 months ago).All music defaults to one room. It takes almost two minutes to start playing music in a different room. Takes almost 1 minute to change a song. It takes exactly 52 seconds to change the volume.  The same behavior is happening on two different systems. It becomes very frustrating when you want to listen to something and it takes upwards of 3 minutes to play the music you want, in the room you want, at the volume you want. Note, I did not update my iPad to the latest version and the system works mostly fine. I’ve resorted to using my Bose portable speakers instead of Sonos. If the new app update is not reversed or the issues fixed soon, I will send my hardware back and move to a different provider. 

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic ************Moderator Note: Recorded a

My primary use of the Sonos system is to access my own music library. Access has always been erratic and now it refuses to see my library at all.Is it the intention of Sonos to only service commercial streaming services or am I being too cynical?

Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue.  To add to the confusion the sonos app still allows me to access my playlists and individual songs

Hi,hope someone can help on here. Rebooted my laptop today and tried to reconnect to my Sonos One (I have 2) to find “Your Sonos product was not found”. Reinstalled the windows app and had no luck after 10 attempts to reconnect. Doesn’t come up in explorer on the network - - although when I cancel out of setup the app screen says “we found Sonos on your system”. I have unplugged the Sonos and attached to router via ethernet cable but still not found via explorer.Everything works fine on the phone app, but the new update is garbage - have lost access to my NAS, which has my music library on it. Why does Sonos change these things for no reason?For clarity, my router hasn’t changed, the password hasn’t changed and the router was rebooted yesterday, which is when all my problems seem to have started. The phone recognises the wifi network and passwords just fine. My Virgin Media page shows the two Sonos speakers as connected, so I am extremely confused. Just an update - rebooted router and

I have a problem with the New Sonos App V80.00.04. I am not able to configure any network settings in the New Sonos App on Android device. I was able to remove my previous Wifi network via the App, but after this the Network settings page is blank in the App and there are no buttons. I simply cannot add new network configuration to Sonos system settings. This must be a bug in the New Sonos App?I changed my Wifi router today and wanted reconnect all Sonos devices to the new Wifi network without reinstalling every device. I am able to connect the devices using an Ethernet cable to the Wifi router and everything works fine as long as one device is connected via cable to the router. But since I am not able to configure the new Wifi network to the Sonos settings, I cannot use all the devices wirelessly.

New update lags on button push for so long (pressing play for example), I loose my patience and press again assuming it didn’t register the first button push. Only to find that it plays and then responds to my second touch and pauses again immediately 😡 Same for volume, skip, and selecting songs, all lag roughly the same. Sometimes my button pushes take 2-3 seconds to happen. what happend to this amazing system ? It’s like we went back 15 years to the dawn of this tech. poor show Sonos. 

The alarm clock has been back since 80.00.08, but ....The alarm clock with a desired wake-up time of 6.30 only wakes up with a two-hour delay, at 8.30 am. Could it be that the current local time is not being used?

Since search doesn’t work for my local music, and was never good before.  How do I scroll thru my playlists when browsing,  There used to be a bar that would help jump to a letter?