Since a Sonos update several weeks ago I have been unable to connect to my music library.  Several hrs with level 1 support got me no where .  I made an appointment with Level 2 support that was for today ( an hour ago).  Instead of a call I got an e-mail telling me to schedule another appointment. The next available slot is over 2 weeks away.  I don’t fault the support people as much as I fault the management that has allowed this to happen.   This is a symptom of a very sick company

Moderator edit: recorded and removed case number