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Question

NO COMMUNICATION BETWEEN BEAM2 AND SURROUND ONE SL AFTER NEW VESION UPDATE

  • June 8, 2024
  • 1 reply
  • 24 views

Kyaw Ze
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  • Trending Lyricist I
  • 11 replies

Horrible, the app itself keep dropped WIFI connection, both One SL are now useless. Only Beam 2 is working. How can be trusted SONOS products?

if couldn't connect any more I will not put on sale, I will straight throw away in rubbish bin after I beat up with hammer and moving forward to BOSE

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1 reply

Gabriel Z
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  • Sonos Staff
  • 94 replies
  • June 18, 2024

Hey @Kyaw Ze,

Welcome to the Sonos Community and apologies for the delayed response.

I understand your frustration of your Sonos system no longer performing as expected.

Does the App no longer find your system on the network?

Do the the two One SLs no longer play sound along the Beam in a home theater set-up or do they not show in the app?

By sharing more details of your experience we can attempt to help, for live troubleshooting however, I would recommend to get in touch with our technical support who have tools at their disposal to look at your system.

Let us know, how you get on!