I cannot understand why Sonos have issued this ‘update’ which is clearly untested. Why remove so many features that worked fine on the S2 version, and then say ‘missing features will (may) be added in the future'? Such an arrogant disregard for their customers.
I have managed to get the crappy new app working on my iPad (current iOS) and wanted to Trueplay a pair of One SLs so opened the new app on the iPhone. Surprised to see it already there - I do not have auto updates selected either in the App store or Sonos app, so Sonos must have forced this through from their end, giving customers no choice.
It couldn't find my system (it had been connected to the system for years on previous versions of the apps) so had to give it access to local network - it had this with the S2 app so why not keep that access after the ‘update’?
Very sluggish and buggy in operation. Tried to Trueplay the speakers. Got to the ‘You will hear tones’ page Pressed ‘Go’ (or proceed or whatever). NOTHING HAPPENED.
Had to force the app to close. Opened it and it was still stuck on the tones start page. Forced it to close and waited a couple of minutes. Opened it again and tried to select the pair but it kept defaulting to another pair on the system. After forcing it to close again I eventually managed to get it to show the required pair on the screen. Tried to Trueplay them again.
This time the tones came on and I started to move around the room. The clock progressed but then the phone auto-turned off. WTF? You haven't thought to override the phone's auto shutoff? You managed that in all previous versions of Trueplay.
Turned phone round to do Face ID and the app now says 'An error occurred'. Tried to run it again and didn't get to produce the tones (like the first time I tried).
I have been with Sonos from the start, I have 15 Sonos units and have recommended Sonos to many. Not any more. You messed up the Era 100 speakers with the clicking (much reduced after endless firmware updates but I still hear faint clicks so I don't tend to listen to them now) and now this slap in the face for loyal users.
SONOS, THIS NEW APP IS AN UNMITIGATED DISASTER.
Please make the S2 app available on the app store until you can employ some programmers who understand the concept of customer experience.