Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 9,267 Topics
  • 61,650 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
9269 Topics
M
Mark13Contributor I
asked in Controllers and Music services
Connecting to my music

Sonos is on my desktop and plays through 3 speakers dotted around the house. iTunes is also on the desktop but we had to copy the music to a Buffalo stack when Apple fell out with Sonos. I normally control Sonos from my iPad but the main dashboard is on the desktop. Up until last week this system worked very well but last week Sonos won’t connect to my music saying that access to PC/music denied. The Sonos radio still works fine! Can anybody help??

130
M
M
MagnerContributor I
asked in Controllers and Music services
new app

How do I use the new app I seem to just go around in circles and then I am unable to do anything with it. I can’t even change between tv and radio!

90
M
A
alek2132Contributor I
asked in Controllers and Music services
Spotify Connect Won't Play Until I Skip Track

I have two era 100s setup in stereo mode and when I connect to them via spotify connect by playing the song, it will connect but no audio will play until I skip the song I wanted to play and go to the next one. The only way I can get it to immediately play the current song I want is to skip to the next one and then go back. This is a minor issue but very annoying so would appreciate a solution. Many thanks

361
Airgetlam
J
jdambrosioContributor I
posted in Controllers and Music services
Playlists Can't Loop?

Hi there, I am using Sonos in a commercial setting with Soundtrack Your Brand. We have been having an issue where once a playlist plays through once, the music will just stop. I can’t find a way to loop or queue new playlists through the app. Has anyone experienced anything similar or know a fix to this?

2184
Bumper
A
antoinelAvid Contributor I
asked in Controllers and Music services
3rd-party app to have Sonos controls on iPhone lock screen ?

Now that it seems pretty clear we will never get this back to the standard iPhone app, are there any good alternative on the App store to be able to control the Sonos system from the lock screen of the iPhone ?Thanks

4244
A
M
missliwContributor I
asked in Controllers and Music services
updated app-system not working

updated app-system is not working.

443
Pools-3015
O
Ok_mikeContributor I
asked in Controllers and Music services
New App, Alarms, Sirius

It doesn’t work! Worked fine for years on the old app. Delete recreated the alarm, nothing. Works with Pandora.

121
O
J
jeremy380Contributor I
asked in Controllers and Music services
Looking for a copy of the Sonos S2 application for windows.

Couldn’t help but notice that the mobile apps for Sonos have been pretty thoroughly broken. I can confirm that the S2 application for windows still works. Problem is, I cant find a copy of the installer. It seems to have been pulled in favor of a cloud based service with the same (lack of) functionality as the new mobile apps. I’m very unimpressed by the new cloud based service. If I had wanted an invasive web service in my home, I would have a house full of google products.Does anyone know where I can download a copy of the Sonos S2 Application Installer for windows?

37848
R
T
Tel2Contributor I
posted in Controllers and Music services
Sub not adding to system

Since the new app update my sub won’t now add to the app or system. I can’t remove it because it’s not registered. It seems the app has thrown it off

613
P
J
jreddawayRenowned Enthusiast I
posted in Controllers and Music services
Software Update - or is it Firmware? - being pushed. Consequences?

My Controllers are Android, running V80.01.07 on one so I can see what’s happening with the Controller “Upgrade”and V16.1 on the other 3 so I can do what I really want with my music, which is NAS based.In the last day or two this popup has been appearing on launch of V80… Followed when clicked by this one Which appears to me to imply that it is the Speakers that will be updated, not the Controllers, and is rather threatening in its tone.  I have ignored it and established that the threat is a hollow one in that both Controller versions continue to work as before, one well and the other not so much…My question is:-If one clicks through and performs this update, will it update the Speakers, which is what I suspect it will and, if it does, what effect will that have on the Controllers?  Will it perhaps deprecate the performance of good old V16.1? (Bad!) Or will it perhaps improve the performance of V80.x? (Wishful thinking?) Anybody been there and care to share your experience?Cheers,John

3538
G
S
ScorchioContributor I
asked in Controllers and Music services
dual mode post update

My system is basically unusable now that dual mode has gone ffs  please bug fix asap sonos

140
S
L
LandgroundContributor I
asked in Controllers and Music services
Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

258152
C
P
parrowsmithContributor I
posted in Controllers and Music services
New Sonos app

Why does the new Sonos app keep randomly disconnecting and also why is it very glitchy and erratic, especially when using BBC sounds.  The old app worked ok but the new one seems to have issues. Are these being worked on and fixed?  It is making my Sonos not easy to use any more

644
F
E
Elizabeth79David.Contributor I
posted in Controllers and Music services
adding a radio station

Since the update, I cant seem to add radio stations,  or add my own music,  I can voice control the speakers that have that function. 

641
T
J
JimmyD_1Avid Contributor II
asked in Controllers and Music services
How will this nightmare end?

After the app update today (Android) at least we got the icon back LMAO but other than that, still my system does not work. The problem is 100% with the latest firmware on my Sonos One.If I factory reset the speaker 4 or 5 times, ONE out of those 5 times I’ll get lucky and the speaker will successfully join my wifi network. Now when I open the app it says “no products found” but if I open and close it 20 times I’ll get lucky once and I’ll see the speaker and be able to play music.No, the problem is not my phone. I tried other devices including an iPhone.No, the problem is not my wifi network. I tried other networks and other routers. Not to mention the fact that all other devices on my network are working fine, and my Sonos One worked fine for many years until this pathetic firmware update. Oh, AND I TRIED WIRED TO MY ROUTER WITH AN ETHERNET CABLE AND GOT THE SAME FAILED BEHAVIOR.Roll back the firmware you say? Sure, except the new mobile app doesn’t support that, and if I install the

952
F
E
edpr403Contributor I
asked in Controllers and Music services
Sonos app and Radio France service

When Radio France stopped being streamed by Tune In, Sonos provided a solution with the new Radio France service that could be installed and solved the problem… until it stopped working after a recent Sonos update.Any idea about what the problem is?

3114
E
Ted the wonder dog
Ted the wonder dogTrending Lyricist I
posted in Controllers and Music services
Please Help, my SONOS system may now be Junk after UPDATE.

Firstly I should say I am not good at computer gobbledygook.I mostly used my Sonos system to listen to my extensive Music Library that’s stored on a Macmini. The only other features I used it for were, bedtime listening to classic.fm with sleep timer and a radio alarm in the morning.Recently my Sonos system became unusable, after the update of doom.I understand that going back to S2 Is not possible on Mac OS.Are there any third party controllers compatible with my many Sonos devices ( 6 speakers, 2 Amps, and Boost). We use Apple phones, Apple tablets and Macminis, MacBooks, Our music library is iTunes.Is there a way of making use of the Sonos junk with my library?Any suggestions welcome, I am retired and built up my music system think it would last me out but now Sonos seem to have abandoned me, it appears to be so much junk. I am NOT technically minded.

814
UKMedia
G
GahamHeadliner I
asked in Controllers and Music services
Sonos Please Just Give Us A Proper Answer

I for one am sick and tired of the marketing messages and speculation. I believe that it is time for Sonos to explain what is going and and to be honest and transparent with the user community.They need to confirm, what I think we all know, that the only way is forward.They need to be clear about what if any damage has been done to things like playlists. I suspect that they are there waiting for the app to provide the UI to manage them but Sonos know and can tell us.They need to give a rationale for how they determined the priority for reinstating features. In an ideal world they would let us vote but I think they are too stubborn for that.And they need to act like adults, apologise for the disruption and stop treating those of us asking the questions as if we are in the wrong.Sonos, enough is enough, I’m tired of your attitude and I am sick of not having things explained in an open and honest way.

893
G
C
castallaLocal Superstar
posted in Controllers and Music services
NEW Splash Screen for latest update

Close attention to detail by developers 😜😭😅😎 

653
C
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services
New App. Break & Re-Create Stereo Pair

Hi I enabled Sonos voice in my bedroom speakers so I can use sleep timers again since Sonos deprecated that in their latest release. It turns out that the Sonos One with the microphone is at the “wrong” side. So as a first step I’m going to swap the speakers. But have a couple of questions if I may. How does Sonos define L and R in relation to a stereo pair. Is it standing in front of the speakers and looking away from them or looking towards the speakers? If I decide to break and recreate the stereo pair will the new but hobbled app be able to do that? I use iPad and iPhone to latest iOS and S2 controller.Many thanks

340
Stuart_W
V
vmcreatorContributor I
asked in Controllers and Music services
Sonos App 80.00.x0

Upgraded Sonos App on iPhone yesterday from v16.1 to 80.00.04. Now everything is broken:Cannot see the tracks I added to my playlists in 16.1. No Update Music Library feature. No option to create a new Music Library on a network source. Generally all Music Library setup has disappeared ! SUMMARY - Music Library configuration that was under System in 16.1 has all disappeared !

2833
F
C
Captain BigglesAvid Contributor I
posted in Controllers and Music services
Further sidelining of NAS Music Library in new Sonos App??

I can’t see any mention of a (NAS) Music Library in the promotional content for the new Sonos App. There is plenty of mention of “favourite Music Services” though.Please please tell me that, unlike the new search, support for NAS music libraries is not being further sidelined? This is one of the things that drew me to Sonos in the first place (in 2008 FYI).Joel

197039
DGR1
M
MparkmanContributor I
posted in Controllers and Music services
connecting with new app

Cannot join as guest 

30
M
C
CultureContributor I
asked in Controllers and Music services
how to add storage device to play music on the new app

Hey I would like to know how  to add your storage device to your new Sonos app because on the old app you could have do it via you phone it doesn’t appear under sources.

401
G
T
tblakeContributor I
asked in Controllers and Music services
the queue

The queue shows the correct list of songs but it highlights the wrong song that’s actually playing. Whats going on?

130
T
Terms & ConditionsCookie settings